Martin Dominique
Kuwait City,Kuwait
Summary
Highly skilled professional with strong computer proficiency and expertise in complaint resolution. Demonstrates exceptional written and oral communication abilities, with a particular strength in MS Excel.
Experienced in aviation support with focus on ground operations. Capable of ensuring seamless airport processes through strong coordination and problem-solving skills. Skilled in managing time-sensitive tasks and maintaining safety compliance.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work history
Passenger Control Officer/Operations Control Offic
Jazeera Airways
Kuwait, Kuwait
2022.04 - Current
- Monitors both arrival and departure to ensure on time performance.
- Plans and anticipates for any delays about to happen to ensure all transit passenger will connect to their final destination.
- Supports/coordinates with all outstations on handling passenger inquiries both documentation and DCS wise.
Traffic Officer
Kuwait Airways
Kuwait City
2017.05 - 2020.08
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources
- Used airline computer system to create airline tickets and boarding passes
- Operated PA system to make announcements regarding flight activity
- Uses ALTEA system to prepare pre-departure and post-departure reports and passenger manifests
Traffic Supervisor
Ethiopian Airlines
Paranaque City, Metro Manila
2016.04 - 2017.05
- Onboarded new employees, including training, mentoring and new hire documentation
- Accomplished multiple tasks within established timeframes
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Identified individual employee's unique work styles and adapted management methods
Passenger Service Supervisor
MIASCOR
Paranaque City, Metro Manila
2015.04 - 2015.08
- Managed team member schedules and work assignments
- Checked in luggage and confirmed all carry-on items met federal guidelines
- Tagged baggage and routed to appropriate location for loading and screening
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Passenger Service Agent
MIASCOR
Paranaque City, Metro Manila
2013.04 - 2015.08
- Checked in luggage and confirmed all carry-on items met federal guidelines
- Announced flight status updates and information about gate changes over PA system
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
Education
Bachelor of Science - Tourism Management
De La Salle University
Dasmarinas, Cavite 2007.06 - 2012.04
Skills
- Computer proficiency
- Complaint resolution
- Written and oral communication proficient
- Well versed in us MS excel
Timeline
Passenger Control Officer/Operations Control Offic
Jazeera Airways
2022.04 - Current
Traffic Officer
Kuwait Airways
2017.05 - 2020.08
Traffic Supervisor
Ethiopian Airlines
2016.04 - 2017.05
Passenger Service Supervisor
MIASCOR
2015.04 - 2015.08
Passenger Service Agent
MIASCOR
2013.04 - 2015.08
Bachelor of Science - Tourism Management
De La Salle University
2007.06 - 2012.04