Martin Dominique
Kuwait City,Kuwait
Summary
Highly skilled professional with strong computer proficiency and expertise in complaint resolution. Demonstrates exceptional written and oral communication abilities, with a particular strength in MS Excel.
Experienced in aviation support with focus on ground operations. Capable of ensuring seamless airport processes through strong coordination and problem-solving skills. Skilled in managing time-sensitive tasks and maintaining safety compliance.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Passenger Control Officer/Operations Control Offic
Jazeera Airways
Kuwait, Kuwait
04.2022 - Current
- Monitors both arrival and departure to ensure on time performance.
- Plans and anticipates for any delays about to happen to ensure all transit passenger will connect to their final destination.
- Supports/coordinates with all outstations on handling passenger inquiries both documentation and DCS wise.
Traffic Officer
Kuwait Airways
Kuwait City
05.2017 - 08.2020
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources
- Used airline computer system to create airline tickets and boarding passes
- Operated PA system to make announcements regarding flight activity
- Uses ALTEA system to prepare pre-departure and post-departure reports and passenger manifests
Traffic Supervisor
Ethiopian Airlines
Paranaque City, Metro Manila
04.2016 - 05.2017
- Onboarded new employees, including training, mentoring and new hire documentation
- Accomplished multiple tasks within established timeframes
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Identified individual employee's unique work styles and adapted management methods
Passenger Service Supervisor
MIASCOR
Paranaque City, Metro Manila
04.2015 - 08.2015
- Managed team member schedules and work assignments
- Checked in luggage and confirmed all carry-on items met federal guidelines
- Tagged baggage and routed to appropriate location for loading and screening
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Passenger Service Agent
MIASCOR
Paranaque City, Metro Manila
04.2013 - 08.2015
- Checked in luggage and confirmed all carry-on items met federal guidelines
- Announced flight status updates and information about gate changes over PA system
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
Education
Bachelor of Science - Tourism Management
De La Salle University
Dasmarinas, Cavite 06.2007 - 04.2012
Skills
- Computer proficiency
- Complaint resolution
- Written and oral communication proficient
- Well versed in us MS excel
Timeline
Passenger Control Officer/Operations Control Offic
Jazeera Airways
04.2022 - Current
Traffic Officer
Kuwait Airways
05.2017 - 08.2020
Traffic Supervisor
Ethiopian Airlines
04.2016 - 05.2017
Passenger Service Supervisor
MIASCOR
04.2015 - 08.2015
Passenger Service Agent
MIASCOR
04.2013 - 08.2015
Bachelor of Science - Tourism Management
De La Salle University
06.2007 - 04.2012
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