Mary Romany Nabeeh Shaker
Hawally
Summary
Results-driven Technical Support Engineer with 11 years of experience in Information Technology Field. Proven expertise in Technical support and Network architecture, Adept at windows 11, all hardware tools and security tools, and recognized for being at the first place in the completion of work. Passionate about new challenged roles and experience seeking to leverage skills in network field also.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Dar ALSHIFA HOSPITAL
04.2025 - Current
- Experienced IT professional with expertise in end-user support, troubleshooting, and server administration, covering network operations, hardware/software support.
- Proficient in managing Windows 10 and 11 operating systems.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Fluent in both Arabic and English, I perform effectively in high-pressure, deadline-driven environments.
Technical Support Engineer
Kuwait University
01.2024 - 01.2025
- Company Overview: AIMS for Computer Systems, Kuwait
- Install and configure computer hardware, operating systems and applications.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- AIMS for Computer Systems, Kuwait
IT Support Engineer
ZAK Solutions for Computer Systems
06.2019 - 06.2022
- Company Overview: Kuwait
- Technical support for all schools in Alahmadi region and Mubarak al Kabeer area.
- Install and configure computer hardware operating systems and applications.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Established strong relationships with vendors, negotiating contracts for cost-effective hardware and software solutions.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Kuwait
Software and Systems Engineer
Sohag University - IT Unit
12.2012 - 05.2017
- Company Overview: Egypt
- Microsoft Administrator for Faculty of Arts - Ministry of Education.
- Provide support, including procedural documentation and relevant reports.
- Set up new users' accounts and profiles and deal with password issues.
- Technical Support for Faculty of Arts Database (MIS).
- In charge of operating Microsoft platform machines, PCs, 2008 servers, 2012 servers, modems, etc.
- E-learning systems Troubleshoots and fixes Minor problems (www.nelc,edu.eg).
- Responsible for teaching the employers, students, and staff member's current computer system.
- Egypt
Instructor
Computer Sciences Institute
08.2010 - 12.2012
- Company Overview: Egypt
- Teaching and Training Computer Operating Systems and Servers 2008 For Students.
- Worked as Document Controller responsible for the timely, accurate and efficient preparation and management of documents.
- In charge of operating Microsoft platform machines, PCs, 2008 servers, 2012 servers, modems, etc.
- Provide support, including procedural documentation and relevant reports.
- Egypt
trainee
12.2010 - 10.2011
- Company Overview: The Professional Training Program for university graduates Sponsored by Ministry of Communications and Information Technology for nine months, In Networking System Engineering and Security track studying.
- Business English courses by Berlitz academy.
- Communication skills by dale Carnegie training.
- Presentation skills by Westwood Misr training.
- CompTIA A+ course.
- Microsoft Certified IT Professional.
- Cisco Certified Network Associate.
- Certified Ethical Hacker.
- The Professional Training Program for university graduates Sponsored by Ministry of Communications and Information Technology for nine months, In Networking System Engineering and Security track studying.
Education
Bachelor of Engineering - Communications and Electronics
University of Assiut
05.2017
Skills
- Network Architecture
- Technical Support
- Email Administration
- Windows 11
- Active Directory
- SCCM Server
- System Administration
- TCP/IP
Certification
- CompTIA A+
- Cisco Certified Network Professional (CCNP ENARSI)
- Cisco Certified Network Associate (CCNA)
- Microsoft Certified IT Professional (MCITP)
- Microsoft Certified Technology Specialist (MCTS)
- Certified Ethical Hacker (CEH)
- Web Developing course
- Global System for Mobile Communications (GSM)
- MATLAB
- International Computer Drive License (ICDL)
Timeline
Technical Support Engineer
Dar ALSHIFA HOSPITAL
04.2025 - Current
Technical Support Engineer
Kuwait University
01.2024 - 01.2025
IT Support Engineer
ZAK Solutions for Computer Systems
06.2019 - 06.2022
Software and Systems Engineer
Sohag University - IT Unit
12.2012 - 05.2017
trainee
12.2010 - 10.2011
Instructor
Computer Sciences Institute
08.2010 - 12.2012
Bachelor of Engineering - Communications and Electronics
University of Assiut
Verification Code
HCWZJFW6CEB1QLKW
Transcript
1238088, A12345678, https://mcp.microsoft.com/Anonymous/Transcript/Validate
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