Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
MARYAM ABDULLATIF

MARYAM ABDULLATIF

INFORMATION TECHNOLOGY
salwa

Summary

I am highly motivated to continuously enhance my skills and advance professionally. I am confident in my ability to identify intriguing opportunities. Passionate and ambitious, I enjoy creativity and innovation, and I always think outside the box.

Overview

12
12
years of professional experience
2
2
Languages

Work History

Operator

Kuwait Oil Company
11.2024 - Current
  • Provide first-line technical support to end users through the ITSM platform, ensuring timely response and resolution of incidents and service requests.
  • Troubleshoot, diagnose, and resolve issues related to Cisco video .conferencing systems, including connectivity, hardware, and software problems.
  • Assist users with setup, configuration, and operation of video conferencing equipment and applications to ensure seamless communication.
  • Escalate unresolved or complex issues to higher-level support teams while maintaining ownership and follow-up until closure.
  • Document incidents, service requests, and resolutions within the ITSM system to maintain accurate records and contribute to the knowledge base.

Secretary and customer service

Zwaya company for interior design
01.2022 - 01.2024
  • Manage and organize schedules, appointments, and meetings.
  • Prepare, review, and distribute correspondence, reports, and official documents
  • Maintain filing systems (electronic and paper-based) for quick information retrieval.
  • Handle phone calls, emails, and office communications in a professional manner.
  • Support office operations, including supplies management and record keeping
  • Assist in preparing meeting agendas and recording minutes.
  • Customer Service Tasks

    -Respond to customer inquiries through phone, email, and face-to-face interactions.
    -Resolve complaints and provide effective solutions to ensure customer satisfaction.
    -Guide customers on company services, products, and procedures.
    -Process service requests, orders, or applications accurately and efficiently.
    -Document customer interactions in the CRM or service system.
    Provide technical or service-related support when required.
    Customer Relationship Tasks

    -Build and maintain positive relationships with customers to enhance loyalty.
    -Act as a key point of contact between customers and the company.
    -Follow up with customers to ensure their issues are resolved and needs are met.
    -Collect customer feedback to support service improvement.
    -Assist in customer retention and engagement initiatives.
    -Collaborate with internal teams to meet customer expectations and deliver value.
  • Technical:

    During this period, I was engaged in self-study across various IT domains, with a focus on networking and security, to strengthen my technical knowledge and practical understanding.

Manager social media

The beautiful art jewelry
01.2020 - 09.2025
  • I take photos and manage the Instagram account @the_beautiful_art_jewellery, answering customer questions. All the pictures on the account are taken by me.

photographer

MOON.STUDIO
01.2014 - 09.2025
  • I have my own photography business almost 10 years (wedding-kids-food-jewelry-family's-sweets). my Instagram account :@moon.studio .

Education

Bachelor of Science - information technology

Arab Open University
04.2001 -

Associate of Science - Cyber Security

DAWRATY
04.2001 -

graphic design

Skills

Websites

Timeline

Operator

Kuwait Oil Company
11.2024 - Current

Secretary and customer service

Zwaya company for interior design
01.2022 - 01.2024

Manager social media

The beautiful art jewelry
01.2020 - 09.2025

photographer

MOON.STUDIO
01.2014 - 09.2025

Bachelor of Science - information technology

Arab Open University
04.2001 -

Associate of Science - Cyber Security

DAWRATY
04.2001 -

graphic design

Similar Profiles

CREATE PROFILE
MARYAM ABDULLATIFINFORMATION TECHNOLOGY