Mashael Al Failakawi
Student
Kuwait City,KU
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Passionate about promoting lasting customer satisfaction. Bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhance customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of post-secondary education
2
2
Languages
Work History
Customer Service Representative
X-cite Alghanim
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Education
High School Diploma -
Al Sharqya High School For Girls
Mubarak Al KabeerAssociate of Arts - Laws Diploma
Public Authority For Applied Education - Business
Ardiya 09.2021 - Current
Skills
Service recommendations
Inbound and outbound calling
[Type] support
Cross-functional team collaboration
Self-direction
Creative problem solving
Blogging
Professionalism
Virtual communities
Social media platforms
Audience outreach
Multitasking Abilities
Flexible and Adaptable
Teamwork and Collaboration
Written Communication
Good Telephone Etiquette
Fluent in Arabic
Fluent in English
Arabic to English translation
English to Arabic translation
Timeline
Associate of Arts - Laws Diploma
Public Authority For Applied Education - Business
09.2021 - Current
Customer Service Representative
X-cite Alghanim
High School Diploma -
Al Sharqya High School For Girls