Summary
Overview
Work History
Education
Skills
Timeline
ResearchAssistant

Mashael Al Failakawi

Student
Kuwait City,KU

Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Passionate about promoting lasting customer satisfaction. Bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhance customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

1
1
year of post-secondary education
2
2
Languages

Work History

Customer Service Representative

X-cite Alghanim
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Education

High School Diploma -

Al Sharqya High School For Girls
Mubarak Al Kabeer

Associate of Arts - Laws Diploma

Public Authority For Applied Education - Business
Ardiya
09.2021 - Current

Skills

Service recommendations

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Timeline

Associate of Arts - Laws Diploma

Public Authority For Applied Education - Business
09.2021 - Current

Customer Service Representative

X-cite Alghanim

High School Diploma -

Al Sharqya High School For Girls
Mashael Al FailakawiStudent