Verified credit card applications with customers via phone, confirming details and explaining associated fees.
manually checking loan documentation daily, ensuring accuracy and completeness.
Conducted daily cross-referencing of approximately 200 names through the Civil Service Commission online database.
Assisted in onboarding new customers, connecting them with bank employees to facilitate their banking requirements.
Submitted completed loan and credit card applications to the relevant department, supporting colleagues and ensuring timely service for customer needs.
MENTEE
LEADERSHIP MENTORSHIP PROGRAM
11.2024 - 12.2024
Participated in a weekly 4-hour workshop program, collaborating with diverse companies including Kuwait Oil Company, Warba Insurance & Reinsurance, Equate Company, and the U.S. Embassy.
Engaged in interactive sessions led by industry professionals, gaining insights into various career paths and organizational structures.
Collaborated on group projects and team-based problem-solving activities, enhancing teamwork and communication skills.
Benefited from weekly one-on-one mentoring sessions, receiving personalized guidance and support from experienced professionals.
Networked with and learned from accomplished individuals who have built successful careers.
TRAINEE
NATIONAL INVESMENT COMPANY
11.2023 - 12.2023
Contributed towards successful product launch through dedicated market research.
Solved complex problems with effective teamwork and communication skills.
Conducted in-depth market research to understand consumer behaviour.
Adapted to new situations and learned new skills quickly.
Participated in training to enhance skills and promote growth.
Education
Bachelor of Business Administration - MANAGMENT AND ORGANIZATION BEHAVIOR
GULF UNIVERSTY FOR SCIENCE AND TECHNOLOGY
09.2018 - 07.2023
Skills
Customer service
Teamwork and collaboration
Communication (written and verbal)
Attention to detail
Organizational skills
Adaptability
Timeline
MENTEE
LEADERSHIP MENTORSHIP PROGRAM
11.2024 - 12.2024
DIRECT SALES BUSINESS COORDINATION OFFICER
KUWAIT FINANCE HOUSE
04.2024 - Current
TRAINEE
NATIONAL INVESMENT COMPANY
11.2023 - 12.2023
Bachelor of Business Administration - MANAGMENT AND ORGANIZATION BEHAVIOR
Contact Center Customer Service Team-Leader at Kuwait Finance House Formerly Ahli United BankContact Center Customer Service Team-Leader at Kuwait Finance House Formerly Ahli United Bank