Mazithi Ntlantsana

• Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
• Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
• Built and maintained strong relationships with local fitness studios , influencers , and wellness advocates.
• Played an instrumental role in launching successful sales campaigns , fitness events that contributed significantly to annual revenue goals.
• Training and developing team members increasing team efficiency and engagement
• Resolved complex issues for clients, demonstrating exceptional problem-solving abilities and commitment to customer satisfaction.
• Delivered comprehensive reports on key performance indicators, enabling management to make informed decisions regarding strategic direction.
• Leading building rapport and clientele traininings

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• Educated clients on proper exercise techniques, reducing risk of injury during workouts.
• Strengthened client relationships with consistent communication and timely project updates.
• Improved client fitness levels by developing personalized workout plans and monitoring progress.
• Trained clients during strength training, cardio vascular exercise, and stretching.
• Stayed current on industry trends by regularly participating in continuing education courses and workshops related to my field of expertise.
• Assisted clients with personal fitness goals through realistic objectives.
• Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.

• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
• Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Led a team of professionals to consistently achieve or exceed performance targets.
• Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
• Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.