MD RASEL AHMED
Abraq Khaytan,KUWAIT
Summary
Hardworking [Follow up coordinator] brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work history
Follow up coordinator
Aayan auto kuwait
Ash Shuwaykh, Al Asimah
2018.03 - Current
- Coordinated communication between customers, dealers, service advisors, and garage staff regarding vehicle repairs and maintenance.
- Managed customer complaints and ensured timely follow-up with dealers until issues were resolved.
- Tracked vehicle repair progress and updated job cards with accurate service information.
- Monitored vehicle parts availability and coordinated with dealers to minimize repair delays.
- Prepared and maintained service reports, repair estimates, and operational records.
- Coordinated vehicle movement with drivers to ensure timely delivery and collection.
- Ensured accurate documentation and maintained clear communication across departments.
- Supported daily operations by monitoring repair status and providing regular progress updates to management.
- Collected and maintained service and vehicle data in company records.
- Prepared daily and weekly operational reports for management.
- Monitored repair timelines and identified delays for timely resolution.
- Maintained accurate documentation and ensured data quality.
- Coordinated with multiple departments to improve operational efficiency.
- Used Microsoft Excel to organize and track service information.
- Analyzed repair and service records to support operational decision-making.
- Produced reports on vehicle status, customer complaints, and repair progress.
- Coordinated project tasks for successful and timely completion.
- Maintained all project documentation, guaranteeing accuracy and accessibility.
- Created detailed schedules to streamline work processes.
- Answered phone calls and responded to emails from dealers.
- Addressed customer complaints and resolved issues.
- Build and maintained strong relationships with partners and key stakeholders.
- Holder of a valid Kuwait Driving Licence, supporting vehicle movement coordination and operational activities.
Education
SSC - General Studies
Mohalal high school
Sylhet bangladesh 2013.01 - 2017.12
Skills
- Probability understanding
- Understanding complexity
- Comfortable with multidisciplinary collaboration
- Regulatory compliance
- Information seeking
- Precision focus
- Data cleaning
- Decision-Making confidence
- Strategic planning
- Process Improvement
- Data analysis
- Report-writing
- Risk assessment models
- Time efficiency
- Excel proficiency
- Leadership proficiency
- Communication expertise
- Schedule management
- Employee management
- Document control
- Email inbox management
Languages
English
Advanced
Arabic
Advanced
Hindi
Advanced
Timeline
Follow up coordinator
Aayan auto kuwait
2018.03 - Current
SSC - General Studies
Mohalal high school
2013.01 - 2017.12