MD SHIFUL ISLAM

• Provide strategic BD advice to law firm leadership, practice groups, and partners focused on expanding relationships with existing clients, generating new business leads, and developing new projects and initiatives.

• Align practices and offices and bring them closer together through defining and co-originating BD activities.

• Assist practice groups and partners in the development and implementation of BD plans, and in tracking progress against objectives.

• Understand key developments that shape the clients’ industries and the legal profession and share insights internally.

• Manage the development of client-specific pitch materials.

• Plan and support business development events, including seminars, webinars, and dinners.

• Develop marketing and external communications programs.

• Manage and coordinate the firm’s website, newsletters, brochures, and other external communication channels.

• Counseling has to be done with new clients regarding on their legal matters.
• Need to create a client court file with the appropriate documentation and case history.
• I work at this law company in the legal department. The legal department is responsible for all office work, including the labor court, police station, and court.

• Attend customers' call and provide solution within the defined service level agreement
• Track service level calls waiting, abandonment and ensure further calls to those customers
• Record customers' complains and forward to the respective Division/Department/Branch
• Follow up customers' inquiry/problem and ensure the problem is resolved from the concern desk
• Provide product and service information to customers quickly through call center inbound/outbound channel by good manner
• Manage and update customer databases with the status of each customer
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure proper resolution
• Keeping a record of customer interaction and details of actions taken

• Answering incoming calls from customers and ensuring instant customer satisfaction
• Respond to customer inquiries
• Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same
• Troubleshoot/ helping to resolve customer service problems
• Provide general information
• Maintaining a high standard of call quality as per the requirement of the organization