Meenaz Ukaye
Store Manager
Jahra
Summary
Successful career history comprising more than 22 years. Dedicated Retail Industries professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational Objectives.
Overview
23
23
years of professional experience
13
13
years of post-secondary education
3
3
Certificates
5
5
Languages
Work History
Retail Store Manager
X-cite General Trading Company
Jahra
11.2015 - Current
- Trained team members in successful strategies to meet operational and sales targets.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Managed store organization, maintenance and purchasing functions.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Optimized store displays and appearance via strategic merchandising.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Grew Store sales [15]% by devising strategic promotional plans capitalizing on changing market conditions.
- Submitted orders for new inventory.
- Streamlined processing of defective and clearance items to increase productivity by [8]%.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Coordinated Daily/weekly conferences with Supervisor , Section Heads & store associates to communicate sales and customer service goals.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Improved sales process and tracking with implementation of new point of sale (POS) system.
- Mentored team members to enhance professional development and accountability in workplace.
- Completed routine store inventories.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Reduced shrinkage .0004% by closely monitoring inventory and security procedures.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Retail Sales Supervisor
X-cite General Trading Company
Jahra
11.2010 - 09.2015
- Created and implemented employee monthly action plans to increase sales and customer loyalty.
- Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Submitted reports to senior management to aid in business decision-making and planning.
- Issued receipts and processed refunds, credits or exchanges.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Supported executive and marketing departments in promotional asset development , material deadlines and product approvals.
- Trained team members in successful strategies to meet operational and sales targets.&
- Provided strong service to customers , increasing customer loyalty and retaining old customers loyalty by solving their complaints in the most time efficient manner.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Recruited and trained team members, as well as supported other departments with mentorship.
- Mentored team members to enhance professional development and accountability in workplace.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Mentored and trained [50] sales associates for two store locations.
- Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
- Implemented policies and procedures for annual revenue-producing retail establishment.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
Section Head
X-Cite General Trading Company
Jahra
04.2006 - 09.2010
- Scheduled weekly section meetings to review emerging challenges, identify opportunities and recognize high-performing employees.
- Identified section KPIs and created measurement mechanism to track operations efficiency.
- Resolved customer service escalations to promote mutually beneficial outcomes.
- Executed quality assurance audits and addressed non-complying issues to improve section performance.
- Improved user service quality to promote customer loyalty and enhance operations efficiency.
- Assigned employees to ongoing and special projects to realize adequate staffing and meet production schedule parameters.
- Conducted annual employee performance reviews to recognize achievements and identify areas needing improvement.
- Managed daily operations of Mobiles , IT , Gaming and Camera Section of the organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Trained new employees on proper protocols and customer service standards.
- Promoted positive customer experience through day-to-day on floor supervision and management of Sales Process and Excel in Customer Service.
- Strategically managed resources, milestones and budgets
- Studied latest trends to add new merchandise to product lineup, improving sales revenues.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Retail Sales Associate
X-cite General Trading Company
Jahra
09.2002 - 03.2006
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Increased sales and customer satisfaction through personalized servicing.
- Used POS system to process sales Orders
Retail Sales Associate & Store In-charge
Ashraf & Company
Kuwait
12.1999 - 08.2002
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Folded and arranged merchandise in attractive displays to drive sales.
- Greeted customers and helped with product questions, selections and purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Increased sales and customer satisfaction through personalized servicing.
- Worked with loss prevention in monitoring shopper behavior.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelor of Commerce - Management Accounting
Calorx Teachers University
India 08.2011 - 08.2013
IATA/UFTAA Diploma (Geneva Based) - Air Transportation
Trade Wings Institute of Management
Mumbai 05.1997 - 05.1998
High School - Primary And High School
Indian Public School
United Arab Emirates 01.1982 - 01.1992
Skills
Team Building
undefinedAccomplishments
- Collaborated with team of [50] in the development of [Accessories Ratio} and holder Certified [Yellow Belt Project]
Additional Information
Courses :
Customer Service in action
TLSC : Team Leading Skills Course
Lean Six Sigma Yellow Belt
Certification
[Team Leading Skilled Couse], [Yusuf Ahmed Alghanim] - [2 weeks]
Timeline
Retail Store Manager
X-cite General Trading Company
11.2015 - Current
Bachelor of Commerce - Management Accounting
Calorx Teachers University
08.2011 - 08.2013
Retail Sales Supervisor
X-cite General Trading Company
11.2010 - 09.2015
Section Head
X-Cite General Trading Company
04.2006 - 09.2010
Retail Sales Associate
X-cite General Trading Company
09.2002 - 03.2006
Retail Sales Associate & Store In-charge
Ashraf & Company
12.1999 - 08.2002
IATA/UFTAA Diploma (Geneva Based) - Air Transportation
Trade Wings Institute of Management
05.1997 - 05.1998
High School - Primary And High School
Indian Public School
01.1982 - 01.1992
Personal ID Details
Passport Number: Z3830726
Passport Validity Date: 08-02-2028
Residency Status
18 Transferable
Valid Till 09-06-2024
Personal ID Details
Passport Number: Z3830726
Passport Validity Date: 08-02-2028
Residency Status
18 Transferable
Valid Till 09-06-2024
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