MELINDA MIRANDA
Kuwait City
Summary
Results-driven professional with over 11+ years of experience in Operations and Business Development Management. Proven track record in optimizing cash flow, implementing efficient processes, and driving profitability. Adept at building and leading high-performing teams.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Development Executive
AJMS Kuwait
04.2024 - Current
- Built and maintained strong relationships with clients and industry partners, driving growth and fostering collaboration.
- Negotiated contracts, pricing, and service agreements to secure profitable business transactions and achieve sales targets.
- Managed project tracking and maintained a comprehensive pipeline tracker to ensure timely client follow-ups and alignment with company objectives.
- Created tailored proposals to meet client requirements and close deals effectively.
- Conducted client meetings to assess needs, deliver solutions, and establish long-term partnerships.
- Mentored and trained new employees, enhancing team capabilities and overall performance.
Business Development and Treasury Manager
KIECO Exchange
12.2022 - 04.2024
- Performed market research to identify trends and opportunities in the remittance and exchange industry, analyzed competitors, and anticipated market challenges
- Established strategic partnerships with banks, financial institutions, and digital platforms, while implementing sales and promotional strategies
- Managed client relationships, ensuring communication and resolving issues promptly, and ensured compliance with legal and regulatory requirements
- Utilized data analytics for decision-making, managed operational funding and liquidity, and optimized foreign currency transactions to minimize risks
- Monitored market trends for financial strategies, maintained banking relationships to secure favorable terms, and negotiated partnerships that increased income by 30%
- Collaborated with marketing to streamline strategies, reducing marketing expenses by 20% through strategic partnership models
- Implemented standard operating procedures, reducing financial risk by 15%
Operations Manager
KIECO Exchange
02.2022 - 12.2022
- Managed a team of 60 employees & ensured all transactions are processed as per the department processes and guidelines (SOP)
- Managed the team performance and rewards and recognition
- Managed shift schedules for optimal staffing and operational efficiency
- Implemented process enhancements to boost efficiency and cut costs
- Conducted risk assessments with a focus on transaction security, compliance, and risk mitigation
FX Dealer
Market Equity Inc
08.2020 - 08.2021
- Monitored client trading for any fraudulent activities and independent oversight on key control areas of the Trading desk
- Managed FX symbols, futures contract expiries, and updated swap prices
- Hedging the risk (A book trades) by the end of the day
- Independent trade reconciliation between Order Management System and Market execution platforms
- Work with Trading Desk on Broker (GBE brokers, B2B brokers, FXCM brokers, OneZero etc.) and counterparty set ups, periodic review and limit monitoring as required
- Calculated and communicated financial details such as margin, P/L, swaps, commissions, and rebates, and informed clients of significant calendar events
FX Dealer
HSBC Electronic Data Processing
05.2018 - 11.2019
- Extensive knowledge of eFX trading platforms such as 360T, Fxall, Bloomberg & Evolve
- Promoted in-house trading application 'Evolve' among new and existing clients and provided assistance in installing trading applications
- Investigated client issues/escalations and quarterly updating of policy & procedure and submitting it for management review before circulating it to the team
- Understood the regulatory aspects around trading and maintained controls in place
- Worked with product owners on gathering, prioritizing, and delivering new features on Evolve trading platforms
- Strong communication and interpersonal skills, adept at building and maintaining relationships with HNW & UHNW clients & Fund managers
Team Leader- CRM, Asset Management Team
HSBC Electronic Data Processing
05.2016 - 04.2018
- Coordinated with internal stakeholders and the operations team (Legal, Tax, Credit) to onboard new clients and fund managers
- Conducted regular checks on existing funds documentation, creditworthiness, and risk aspects, and managed and articulated potential issues
- Prepared and managed weekly decks that portrayed the revenue and client onboarding within Global Banking Markets (GBM)
- Checked the risk appetite of the business and highlighted weekly errors, resolution rate & impact
- Provided case summaries and updates to relationship managers in a timely manner, enabling them to guide the clients
- Streamlined the Funds Onboarding process cutting 36 hours in the process
- Globally implemented a risk tracker app, reducing errors from 48% to 22% in four months and aiding in ongoing error reduction measures and weekly tracking
- Collaborated with IT team and CRM teams to optimize Funds Onboarding work flow and enhance customer journey
- Thus reducing 36 hours in the onboarding process
Senior Analyst - SWIFT OFAC
Northern Trust Corporation
12.2015 - 04.2016
- Trained on SWIFT message types and routed all incoming messages to the respective teams
- Analyzed and monitored SWIFT OFAC transactions to identify and highlight potential sanctions violations
- Amended the breaks in SWIFT messages
Analyst - Reconciliation
Deutsche Bank
08.2015 - 11.2015
- Short term assignment, to migrate the existing process to Jaipur
- Reconciled FX/derivatives entries, worked on missing balances (upstream and downstream), and conducted trade confirmation
- Successfully conducted daily reconciliations of financial transactions for major clients, ensuring accuracy and timeliness
- Generated comprehensive reports on reconciliation findings, providing actionable insights for management decision-making
Team Member - Credit Risk Management
JP Morgan Chase Bank
08.2013 - 08.2015
- Provided support to all UHNW clients, credit executives, lenders, and analysts, and other credit partners such as Commercial Loan Service Team
- Managed credit facility line setup and identified unlinked, ungraded clients for remediation
- Creating new client profiles in system, updating the hierarchy, conducting annual or semi-annual review, updating the CRR based on the data provided by the Risk team, leasing with onshore team lenders and RM etc
- Portfolio Management (PMA): Helping the onshore team to update client details in various applications and resolve queries on the same
- Collaborated with developers to automate manual processes, saving time and money while decreasing errors
- Thus, reducing manual intervention and improving onboarding time to 24-48 hours
Skills
- Vendor Management
- Client Management
- Process Improvement
- Excel Proficiency
- Team Leadership and Development
- Training and development
- Proposal development
- Effective negotiator
- CRM platforms
- Analytical problem solver
Certification
- Bachelor of Commerce, Finance, Kristu Jayanti College, 04/01/13
- FMVA, LeapUp Institute
- MT5 Dealer, MetaQuotes
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Business Development Executive
AJMS Kuwait
04.2024 - Current
Business Development and Treasury Manager
KIECO Exchange
12.2022 - 04.2024
Operations Manager
KIECO Exchange
02.2022 - 12.2022
FX Dealer
Market Equity Inc
08.2020 - 08.2021
FX Dealer
HSBC Electronic Data Processing
05.2018 - 11.2019
Team Leader- CRM, Asset Management Team
HSBC Electronic Data Processing
05.2016 - 04.2018
Senior Analyst - SWIFT OFAC
Northern Trust Corporation
12.2015 - 04.2016
Analyst - Reconciliation
Deutsche Bank
08.2015 - 11.2015
Team Member - Credit Risk Management
JP Morgan Chase Bank
08.2013 - 08.2015
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