MERIN MATHAI MARIAM
Summary
Dynamic professional with a solid academic background and hands-on experience in finance and customer service. Skilled in team leadership, problem-solving, and effective communication. Known for optimizing processes to enhance customer satisfaction and streamline operations. Confident communicator and proactive problem solver with a commitment to excellence in service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Support Manager
Marks & Spencers
08.2024 - Current
- Directed and trained café staff to maintain high standards in service quality and operational efficiency, ensuring a positive work environment
- Fostered a welcoming atmosphere, handling customer inquiries and resolving issues promptly to enhance satisfaction and loyalty
- Managed daily café operations, ensuring stock accuracy, health and safety compliance, and a clean, organized workspace
Customer Service Assistant
Marks & Spencer
03.2023 - 08.2024
- Delivered excellent customer service, managing transactions and handling returns
- Promoted M&S products and supported digital services for enhanced customer experience
- Maintained clean and organized displays
Finance Assistant
Zetta Solutions
09.2022 - 03.2023
- Prepared financial reports and managed accounts to optimize cash flow
- Conducted audits to ensure financial accuracy and regulatory compliance
- Streamlined financial processes for operational efficiency
Accountant
FRIENDS Tutors
07.2021 - 08.2022
- Reconciled statements and managed financial transactions
- Generated performance reports and analyzed data for strategic financial insights
- Identified cost-saving opportunities and assessed financial health
Education
Master of Science - International Banking and Investment
Leeds Beckett University
United Kingdom09-2023
Bachelor of Commerce - Marketing
Mahatma Gandhi University
India06-2021
Skills
- Leadership & Team Building
- Emotional Intelligence
- Adaptability & Continuous Learning
- Risk & Compliance Management
- Critical thinking skills
- Excellent communication skills
- Strong interpersonal skills
- Proactive and self-motivated
- Exceptional organisational skills
- Multi-tasking & Time Management
Certification
- Digital Marketing and Content Marketing, Hubspot Academy
- Office 365 Fundamentals- Scholar Co-Learning
- Master Excel for Financial Analysis- Udemy
Accomplishments
- Executive Committee Member, INSA LEEDS
- Founding member Secretary - Leeds Business Society
Timeline
Team Support Manager
Marks & Spencers
08.2024 - Current
Customer Service Assistant
Marks & Spencer
03.2023 - 08.2024
Finance Assistant
Zetta Solutions
09.2022 - 03.2023
Accountant
FRIENDS Tutors
07.2021 - 08.2022
Master of Science - International Banking and Investment
Leeds Beckett University
Bachelor of Commerce - Marketing
Mahatma Gandhi University
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