Michael Cortez

Restaurant Manager

Alshaya Group

01.2018 - 06.2024

Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Carefully interviewed, selected, trained, and supervised staff.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Reconciled cash and credit card transactions to maintain accurate records.
Correctly calculated inventory and ordered appropriate supplies.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Improved overall customer satisfaction by implementing new service standards and staff training programs.
Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
Assisted in development and implementation of new menus to offer variety and options to customers.
Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
Managed staff schedules and maintained adequate coverage for all shifts.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Oversaw food preparation and monitored safety protocols.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Maximized quality assurance by completing frequent line checks.