Michael Dsouza
Hawalli
Summary
To secure a position in the organization that offers challenges and opportunity for my career development and at the same time serves the organization to the best of my capabilities. I would like to gain & deliver new skills while utilizing my current area of expertise in procurement and employee satisfaction services within a positive team environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Sales Manager
Al Ghanim Freight
11.2017 - Current
- Responsible for creating new business through contact with prospective customers in the assigned market.
- Handling a team of 5 to assist them in achieving their given objectives.
- Handle overall logistics Selling’s such as Sea Freight / Air Freight etc.
- Maintaining and developing relationships with customers via meetings, telephone calls and emails.
- Updating CRM CWI system daily with sales activities.
- Making accurate, rapid cost calculations, and providing customers with quotations.
- Handing over the Sales converted files to the respected division for operational part.
- Reviewing own sales performance, aiming to achieve or exceed job targets set by management.
- Gathering market and customer information and providing feedback on market trends.
- Observing competitors approaches and analyzing the on the strategy on how to drop our service in the market.
- Identify new markets and business opportunities.
- Maintain daily log of planned & actual visits; Enquiries, Quotations and completed jobs for the day.
- Attend trade exhibitions conferences and meetings.
- Awarded with Sales Bravo Award for year 2018
Sales Executive
Gac Oman
05.2013 - 10.2017
- High quality sales of APL and other services offered by shipping and logistics department.
- Maintain and develop good and long relations with existing clients and develop new clients.
- Setting appointments through email or telephone with the customers in order to meet them and discuss about the APL.
- Go through weekly inbound manifests and target new customers.
- Prepare a weekly sales pre/post plan, target new customers.
- Give all customers an excellent service.
- Keeping a close relationship with the customers.
- Responsible for notifying the clients with any announcement or development in trade.
- Responsible for maintaining confidential correspondence with the department.
- Monitoring and forwarding of emails, which require urgent action on behalf of entire sales team.
- Send sales leads, Rate request, Rate quotations, Send Booking Advice for APL and Co-ordinate with vendors when required.
- Co-ordinate with Sales Manager/ Business Manager and agree on weekly sales call plan.
- Responsible for collecting Airfreight, demurrage, and APL accounts.
- Monitor competitor’s activities and report to Sales Manager/Business Manager.
Sales & Marketing Executive
Reliable Industrial LLC
03.2012 - 03.2013
- Responsible for maintaining the existing customers as well as generating new customers.
- Having close follow-up with the clients for keeping them happy.
- Building relationship with the key clients so that they don’t entertain other competitor brands or products. (LINX)
- Setting an appointment with the clients in order to meet them at their premises for discussing about our product.
- Visiting Clients frequently in order to maintain good relation and generate new business opportunities.
- Responsible for notifying the clients with any announcement / development in the trade.
- Participating in the exhibition in Dubai world trade center to promote the product efficiently and effectively.
- Handling/ coordinating quotations documentations & managing timely operations.
- Working with Sales /Customer service teams to understand and develop solutions plans to client’s business issues.
- Forwarding and monitoring mails, which require urgent action on behalf of the entire sales team in the absence, and also independently corresponding with principals for enquiry’s received from the sales team and direct clients by preparing quotations, faxes and other statements
- Negotiating on price when it comes for finalization of purchase.
- Responsible for maintaining confidential correspondence within the department.
- Assisting Sales Manager in preparing weekly marketing reports for the principals and also the necessary reports for the management on timely basis.
Senior Sales Assistant
Liwa Trading Enterprises
04.2009 - 03.2012
- Assisting the customers to fulfill their requirements.
- Explaining the customer about the benefits and features of the product.
- Making customer feel at home by providing an excellent customer service
- Maintaining the shop always neat and tidy by keeping all things set in standards.
- Merchandising the shop as per season falls.
- Dressing of mannequins as per our brand concept.
- Training the sales staffs on products and services.
- Helping the staffs on the cashiering till.
- Training the staffs in handling cash, and in the system that is used for transactions.
- Solving customer issues and problem.
- Controlling the store stock, in order to keep it safe for yearly inventory checkups.
- Preparing floor plans for stock take during year end.
- Keeping the customers informed on store promotions.
- Closing the cash for the day.
Education
Bachelor of Arts - College
Bangalore University
Bachelor of Computer Applications - undefined
Karnataka Computer Accademy
Skills
- Sound communication and interpersonal skills
- Ability to work with minimal supervision
- Have the ability to work effectively in fast-paced environment
- Strong background in sales and customer service
- Ability to work well in a team environment, speed & accuracy, adaptability
- Able to function well under pressure created by work demands and time restrains
- Well-organized, personable and result oriented
- Strong time management skills
- Arithmetical ability
- Operating System: Windows
- Software Packages: MS Office / Tally
Certification
- Have completed secretarial practice through NIOS institute.
- Have undergone A-Z sales training through Khimji Training Institute from Muscat.
- Successfully completed IGW course under GAC Corporate Academy.
- Successfully completed HSSE course under GAC Corporate Academy.
- Successfully completed EBW course under GAC Corporate Academy.
- Successfully completed and updated with CNE courses under GAC Corporate Academy.
- Sales training under GAC Corporate Academy.
Disclaimer
I hereby admit that the above mentioned information’s are true and the best of my knowledge. Yours Faithfully, Michael.
Timeline
Assistant Sales Manager
Al Ghanim Freight
11.2017 - Current
Sales Executive
Gac Oman
05.2013 - 10.2017
Sales & Marketing Executive
Reliable Industrial LLC
03.2012 - 03.2013
Senior Sales Assistant
Liwa Trading Enterprises
04.2009 - 03.2012
Bachelor of Computer Applications - undefined
Karnataka Computer Accademy
Bachelor of Arts - College
Bangalore University
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