Mikiyas Adere
Senior AOG Desk Controller
Summary
I am an experienced AOG Coordinator with a strong ability to take swift, effective action in high-pressure situations. I excel in systems thinking, leveraging my deep knowledge of AOG processes and systems. In addition to coordinating operations efficiently, I have contributed to system development for the AOG Desk, enhancing workflow and minimizing downtime. My cooperative and proactive approach ensures smooth collaboration across teams to resolve issues quickly.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
AOG Desk Controller
Jazeera Airways
07.2024 - Current
- Managed AOG requirements in alignment with industry standards, ensuring rapid resolution of issues to minimize aircraft downtime.
- Successfully cleared backlog of AOG requests within tight timelines, improving response time and operational efficiency.
- Coordinated closely with Maintenance Control Center (MCC) and Line Maintenance teams to expedite part availability, ensuring timely delivery of critical components.
- Maintained clear and effective communication between internal teams, suppliers, and external stakeholders to resolve AOG issues swiftly and effectively.
AOG COORDINATOR
Ethiopian Airlines
12.2019 - 06.2024
- Developing AOG Desk web system that minimize the work load and interact sections (like MCC, Line maintenance, Hangar, etc)
- Led the recovery of grounded aircraft due to structural damage at Johannesburg (JNB) airport, successfully sourcing and delivering required parts from Europe within a 2-day timeframe.
- Improved over five key work processes by leveraging Microsoft products and AI systems, optimizing efficiency, and significantly reducing operational bottlenecks.
- Assessed and determined the most effective logistical solutions for transporting parts to AOG aircraft, ensuring timely repairs and minimizing downtime.
SENIOR PROCUREMENT OFFICE II
Ethiopian Airlines
01.2017 - 12.2019
- Keep 90% of the availability of spare parts for maintenance requirements
- On time bulk part procurement for part support contract termination
- Actively engaging in ACE (Achieving Competitive Excellence) activities to improve the Web Development work process
General Auto Mechanic Gebremeskel
Gebresilasie Garage
12.2006 - 10.2016
- Company Overview: Automotive and Vehicle Maintenance Center
- Maintained a 4.7+ rating of customer satisfaction for maintaining client automobiles and good skill in modification
- Automotive and Vehicle Maintenance Center
Education
Bachelor of Science - Computer Science
Rift Valley University
Addis Ababa 04.2018 - Current
Software Engineering Programs - undefined
ALX Holberton
08.2021 - 09.2022
Logistics and Supply Chain Management (LSCM) - undefined
Adama Science and Technology University
11.2013 - 09.2016
Skills
Procurement
Negotiation
Systems Thinking
Team Leading
Contract Management
Vendor Management
Good Communication
Close Follow-up
Programming
Software Development
Team Coordination
Certification
Part M Effective Mar 2020 - For Large Aircraft with
Accomplishments
- Developed an AOG system to streamline and improve AOG Desk activities, including daily request follow-up, core return follow-up, and the sales & loan order process.
- Successfully served as Acting Team Leader for over three months, leading a team and ensuring smooth operations during a critical period.
- Designed and developed a web system to enhance E-Learning and improve Sunday school activities, contributing to more efficient engagement and learning outcomes.
Timeline
Competency Based DG Training - Personnel Responsible for Handling in a Warehouse, Load and Unload
11-2024
Part M Effective Mar 2020 - For Large Aircraft with
10-2024
Part M Maintenance Planning Essentials
10-2024
Aircraft Fuel Tank Safety Training Phases 1 & 2
10-2024
AOG Desk Controller
Jazeera Airways
07.2024 - Current
Software Engineering Programs - undefined
ALX Holberton
08.2021 - 09.2022
AOG COORDINATOR
Ethiopian Airlines
12.2019 - 06.2024
Bachelor of Science - Computer Science
Rift Valley University
04.2018 - Current
SENIOR PROCUREMENT OFFICE II
Ethiopian Airlines
01.2017 - 12.2019
Logistics and Supply Chain Management (LSCM) - undefined
Adama Science and Technology University
11.2013 - 09.2016
General Auto Mechanic Gebremeskel
Gebresilasie Garage
12.2006 - 10.2016