Mirza Arshad Baig
Kuwait
Summary
Experienced Apple technician working in an Apple Authorized service provider environment with strong expertise in diagnosing and repairing Apple devices. Skilled and hardware troubleshooting, advanced diagnostic and repair documentation using Apple service systems. Proven ability to maintain Apple repair standards while delivering professional customer support.
Overview
20
20
years of professional experience
1
1
Certification
Work history
Apple certified iOS Mac technician
Apple Gait AASP
Shuwaikh, kuwait
2025.01 - Current
- Repair documentation using Apple GSX
- Manage multiple repair cases using Apple GSX
- Proficiently utilized GSX to verify warranty coverage order genuine Apple part and document repair histories accurately
- Hardware diagnostics using Apple AST-2
- Escalated to CSS via GSX to with accurate documentation
- System configuration and post-repair testing AST-2 / MRI
- Diagnosed and repaired multiple Apple devices, including iPhone iPad and MacBook
- Performed component replacement such as display battery camera logic board enclosure camera speaker
- Maintained high repair quality following Apple Inc. repair standards
- IOS device restoring using Apple Configurator
- Assisted customers with technical troubleshooting and repair updates
- ESD safety compliance
- Up-to-date on all Apple product training
- Audit proof documentation and compliance
- Maintained high repair success rate and customer satisfaction
- Final device testing and quality verification before return to customer
- Executed preventative maintenance on key machines, reduced downtime significantly.
- Enhanced customer satisfaction by responding promptly to service calls and resolving technical glitches swiftly.
- Maintained clean working environment, upheld compliance with health and safety regulations.
Senior Iphone Technician
H & S store
Kuwait City, Al Asimah
2020.02 - 2024.12
- Repair all Apple devices - iPhone iPad iPod MacBook Apple TV
- Chip level repairing iPhone & MacBook
- Train Employee how to perform chip-level repairing
- Followed detailed schematics to ensure precision in assembly works, improved product quality.
- Promoted sustainability through efficient use of resources in daily tasks.
- Increased efficiency by maintaining and repairing complex technical equipment.
- Assisted in design and development of new equipment, enhanced innovation.
Mobile Technician
Extra Telecom
Hawalli, Kuwait
2019.12 - 2020.02
- Worked as Salesman Cum Mobile Technician with Extra Telecom in Hawalli Kuwait (From 12-2019 – 02-2020)
Senior Mobile Technician Hardware & Software
I-PRO Mobile Repairing Shop
Hawalli, Kuwait
2013.03 - 2019.12
- Worked with I-PRO Multi brand Mobile iPad iPod MacBook Windows laptop Repairing Shop, Hawally in Kuwait as Senior Mobile Hardware and Software Technician from March 2013 to 12-2019
Nokia Certified Technician
NOKIA Care Service Center
Dilsukhnagar TV Tower
2010.01 - 2013.01
- Worked for 2 years as Mobile Hardware and Software Technician in NOKIA Care Service Centre Hyderabad, India. –from 2010 to2013
Nokia Certified Technician
NOKIA Care Service Center
Nanded Maharashtra, India
2009.01 - 2010.01
- Worked for 2 years as Mobile Hardware and Software Technician in NOKIA Care Service Center Maharashtra, India. –from 2009 to 2010
Mobile Hardware and Software Technician
JMS Mobile Institute
Nanded Maharashtra, India
2006.01 - 2007.01
- Worked as Mobile Hardware and Software Technician in JMS Mobile Institute Maharashtra, India – from 2006 to 2007.
Education
Certificate Course - MS-Office
Inter - 12th Standard
MUMBAI HINDI VIDYAPETH
Matriculation - 10th Pass
Andhra Samethi English High School
Nanded MaharashtraDiploma - Mobile Hardware & Software Technician
JMS Mobile Institute
Maharashtra, IndiaSkills
- Apple device diagnostic and troubleshooting
- Hardware repair logic board enclosure display batteries mid system rare system camera replacement back glass replacement SUR - WUR
- MacBook Logic board and touch ID model replacement IO board battery display
- MacOS installation and recovery
- IOS troubleshooting and system restore
- Repair documentation using Apple GSX
- Diagnostic using AST-2
- ESD safety and Apple repair standard
- Customer device intake and service case management
- Mobile hardware and software expertise
- Responsibility and commitment
- Customer handling skills
- iPhone and Samsung LCD refurbishment
- Microsoft Word
- Proficient with internet tools
Certification
Apple certified iOS technician
Apple certified Mac technician
Apple Service Fundamentals
Apple GSX training
Up-to-date on on Apple product training
Personal Detail
- Nationality: Indian
- Marital status: Married
- Languages: Arabic English Hindi
Timeline
Apple certified iOS Mac technician
Apple Gait AASP
2025.01 - Current
Senior Iphone Technician
H & S store
2020.02 - 2024.12
Mobile Technician
Extra Telecom
2019.12 - 2020.02
Senior Mobile Technician Hardware & Software
I-PRO Mobile Repairing Shop
2013.03 - 2019.12
Nokia Certified Technician
NOKIA Care Service Center
2010.01 - 2013.01
Nokia Certified Technician
NOKIA Care Service Center
2009.01 - 2010.01
Mobile Hardware and Software Technician
JMS Mobile Institute
2006.01 - 2007.01
Certificate Course - MS-Office
Inter - 12th Standard
MUMBAI HINDI VIDYAPETH
Matriculation - 10th Pass
Andhra Samethi English High School
Diploma - Mobile Hardware & Software Technician
JMS Mobile Institute