Moamen Mohamed Hassan

• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Acted quickly during emergency situations within Number Timeframe to reduce opportunity for damage and injury.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Partnered with team of analysts to escalate and manage responses to all events impacting or threatening AWS personnel, property, and assets worldwide.
• Monitored and authorized entrance and departure of Number employees and visitors daily.
• Reported suspicious activities and persons to law enforcement.
• Warned offenders about rule infractions and violations and verbally evicted violators from premises.

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• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Stayed up-to-date on menu changes to help customers make food choices.
• Greeted new customers, discussed specials and took drink orders.
• Inspected dishes and utensils for cleanliness.

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• Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
• Checked identification for minimum age for sale of alcoholic beverages.
• Supervised restocking of salad bar and buffet for lunch and dinner service.
• Kept server areas clean and stocked to increase efficiency while working tables.

• Readied items for sales floor stocking by affixing tags and preparing shelf labels.
• Opened and closed store Number times weekly by balancing cash registers and receipts and Action.
• Forged and nurtured impactful relationships with customers to cultivate loyalty.
• Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
• Presented, rotated and date-checked products to maintain company freshness standards.
• Processed payments and returns with accuracy and efficiency.