Moamen Ayman Abdelwareth Hussein
Medical Representative, Medical Call Center Specialist
Abraq Khaytan
Summary
Dynamic pharmacist with extensive experience at Naval Hospital, excelling in patient education and medication adherence. Proven ability to enhance customer satisfaction through strong communication and problem-solving skills. Recognized for managing high prescription volumes while ensuring compliance and quality care. Committed to continuous improvement and exceptional patient experiences.
Overview
3
3
years of professional experience
1
1
Certification
2
2
Languages
Work History
Pharmacist
Naval Hospital During Military Service
12.2022 - 12.2023
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
Community Pharmacist
Frendly Pharmacy
12.2023 - 09.2024
- Collaborated with pharmacy team members to optimize operations and deliver outstanding patient care experiences.
- Improved patient medication adherence by providing comprehensive counseling and follow-up consultations.
- Provided exceptional customer service by addressing individual concerns and prioritizing patient needs.
- Assisted patients with over-the-counter medication recommendations and responded to questions concerning drug interactions.
Medical Call Center Specialist
Abdeen Pharmacies
08.2024 - 05.2025
- Maintained up-to-date knowledge on company policies and procedures to ensure consistency in caller assistance across all team members.
- Facilitated effective communication between patients, healthcare providers, and insurance companies regarding treatment plans and coverage details.
- Stayed current on healthcare industry trends and changes in regulations to provide accurate information to callers.
- Enhanced customer satisfaction by efficiently handling inbound calls and addressing patient inquiries.
Medical Representative
Xeedia Pharma
05.2025 - 11.2025
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
- Managed territory efficiently, effectively prioritizing visits to key healthcare providers and facilities.
Education
Bachelor of Science - Pharmacy
ALNAHDA UNIVERCITY
BENI-SWAIF- EYGPT 04.2001 -
Skills
Call center experience
Patient confidentiality adherence
Strong communication skills
Active listening
Sales and Up-selling abilities
Problem-solving skills
Complaint resolution
Product knowledge
Resolving issues
Verbal and written communication
Certification
Successfully completed the summer training of Practical Applications of Pharmaceutical Industry with 10 credit hours from ( MEMPHIS )
Timeline
Medical Representative
Xeedia Pharma
05.2025 - 11.2025
Medical Call Center Specialist
Abdeen Pharmacies
08.2024 - 05.2025
Community Pharmacist
Frendly Pharmacy
12.2023 - 09.2024
Pharmacist
Naval Hospital During Military Service
12.2022 - 12.2023
Successfully completed the summer training of Practical Applications of Pharmaceutical Industry with 10 credit hours from ( MEMPHIS )
08-2020
Bachelor of Science - Pharmacy
ALNAHDA UNIVERCITY
04.2001 -