Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Hi, I’m
Mohamad Ragab Al Abd
Property Manager
Salmiya, Hawalli,
Summary
Overview
15
years of professional experience
5
years of post-secondary education
4
Languages
Work History
Al Surairat CompanyAl Khiaran
Mall Manager
01.2018 - 12.2022
Job overview
- Day-to-day implementation of company policies, procedures, and programs to ensure a well-managed and well-maintained building, focusing on positive responses to tenants' concerns and needs, maximizing revenues, and minimizing operating expenses by establishing cost-effective procedures and plans.
- Maintain operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Delivered a high level of service to clients to both maintain and extend relationships for future business opportunities
- Handle tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintain original leases and renewal documents in digital and hardcopy format for the property management office.
- Communicated effectively with owners, residents, and on-site associates.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Identified and resolved risks to minimize project disruption.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Negotiated contracts and agreements with vendors for constructive supplier relations.
- Mentored and guided staff to enhance performance and exceed customer expectations.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Generated weekly and monthly status reports for helpful progress tracking.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Supervising and training mall staff, including security personnel, janitorial staff, maintenance staff, and other employees.
Silver Star CompanyHawalli
Warehouse Manager
01.2017 - 01.2018
Job overview
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Developed safety programs to protect workers and reduce injuries.
BAZAAR, Shams Safaga Resort, Egypt – Safaga
Owner of Tourist Market
01.2008 - 01.2016
Job overview
- A tourist bazaar selling Egyptian Pharaonic artifacts to tourists from all over the world and
- Introducing the ancient Egyptian civilization
Education
The Higher Institute For Tourism And Hotels (EGOT)Luxor - Egypt
Bachelors' Degree in Tourism Guiding from Tourism Management
01.2008 - 07.2012
University Overview
The tourism guiding department is a part of the educational system that focuses on providing students with the necessary skills and knowledge to become professional tour guides. This department offers various educational programs, courses, and certifications that aim to develop the students' understanding of tourism, travel, and hospitality industry, as well as enhance their communication, presentation, and leadership abilities.
In addition to the theoretical and practical knowledge, the tourism guiding department also emphasizes the development of interpersonal skills. Students are trained in communication techniques, public speaking, and leadership skills to effectively engage with tourists, manage groups, and handle various challenges that may arise during tours. They also learn about cultural sensitivity, ethical practices, and the importance of providing high-quality service to create memorable experiences for tourists.
Skills
Relationship building
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Timeline
Mall Manager
Al Surairat Company
01.2018 - 12.2022
Warehouse Manager
Silver Star Company
01.2017 - 01.2018
The Higher Institute For Tourism And Hotels (EGOT)
Bachelors' Degree in Tourism Guiding from Tourism Management
01.2008 - 07.2012
Owner of Tourist Market
BAZAAR, Shams Safaga Resort, Egypt – Safaga
01.2008 - 01.2016
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