Mohamad Harb
Hawalli
Summary
Dynamic and results-driven professional with proven expertise in customer service and call center operations at Elite Hair Clinic. Exceptional verbal and written communication skills, coupled with strong problem-solving abilities, have consistently enhanced client satisfaction. Bilingual, adept at managing inquiries and fostering positive relationships to drive engagement and support organizational goals.
Overview
2
2
years of professional experience
Work History
Call Center Representative
Elite Hair Clinic
10.2023 - 01.2024
- Assisted patients with inquiries regarding medical services and appointment scheduling.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Call Agent
Student Registration (study Sehir)
02.2023 - 09.2023
- Managed incoming calls, providing accurate information regarding student registration processes.
- Assisted students with inquiries, ensuring a clear understanding of registration requirements.
- Collaborated with team members to enhance communication strategies and improve response times.
Sales Promoter
Debenhams
06.2022 - 07.2022
- Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
- Identified product features to promote in ad campaign.
Education
Bachelor of Science - Mechatronics Engineer
Istanbul Okan University
Istanbul , Türkiye03-2025
Skills
- Problem-solving skills
- Customer support
- Customer service
- Call center customer service
- Verbal and written communication
- Communicating with clients
- Bilingual or multilingual
Languages
Arabic
Native or Bilingual
English
Full Professional
German
Limited Working
Timeline
Call Center Representative
Elite Hair Clinic
10.2023 - 01.2024
Call Agent
Student Registration (study Sehir)
02.2023 - 09.2023
Sales Promoter
Debenhams
06.2022 - 07.2022
Bachelor of Science - Mechatronics Engineer
Istanbul Okan University