Mohamad Jaber

Kuwait City

Summary

Seasoned Operations Manager and talented leader More than 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

years of professional experience

Certification

Work History

Operations Manager

Meshaal Al Shatti

11.2021 - Current

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Demonstrated strong organizational and time management skills while managing multiple projects.
Worked well in a team setting, providing support and guidance.
Organized and detail-oriented with a strong work ethic.
Strengthened communication skills through regular interactions with others.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Analyzed and reported on key performance metrics to senior management.
Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Directed initiatives to improve work environment, company culture or overall business strategy.
Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Trained and guided team members to maintain high productivity and performance metrics.
Interacted well with customers to build connections and nurture relationships.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Implemented innovative programs to increase employee loyalty and reduce turnover.

Area Operations Manager

Al Thiqa Restaurants Company

11.2018 - 10.2021

Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
Enhanced customer satisfaction through focused staff training and regular performance evaluations.
Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
Established effective communication channels between departments, improving collaboration and information sharing across the organization.
Improved overall operational efficiency by streamlining processes and implementing new systems.
Coordinated cross-functional teams to achieve alignment on goals, objectives, and overall business strategy.
Ensured compliance with safety regulations, leading to a decrease in workplace accidents and injuries.
Developed successful strategies for inventory control, reducing waste, and minimizing stock discrepancies.
Expanded market share within region through strategic partnerships with complementary businesses.
Achieved cost reduction by optimizing resource allocation and renegotiating supplier contracts.
Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
Enforced compliance with local, state and federal regulations and company standards.
Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
Trained and guided team members to maintain high productivity and performance metrics.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Operations Consultant

McDonald's

05.2009 - 12.2017

Managed diverse teams and fostered a positive working environment, leading to increased employee satisfaction.
Conducted thorough market research to identify trends and inform business strategy development efforts.
Enhanced customer experience by regularly reviewing service delivery processes and incorporating feedback from clients into improvements.
Collaborated with clients to target issues and uncover methods that would increase operational efficiency.
Monitored corporate policies and procedures, ensuring compliance with federal regulations.
Adapted quickly to changing project priorities and job specifications with analytical thinking and task prioritization skills.
Improved operational efficiency by analyzing processes and implementing strategic changes.
Developed comprehensive project plans for successful implementation of new initiatives and technologies.
Streamlined communication channels to enhance cross-functional collaboration, resulting in faster decisionmaking.
Collaborated with senior leadership on the development of long-term strategic goals for improved operational performance.
Coordinated with multiple departments to ensure seamless execution of key projects across all functional areas of the organization.
Identified opportunities for growth within existing markets, driving revenue increases through targeted sales initiatives.
Developed written documents and reports related to programs and operations.

Restaurant Manager

Rest House Lebanon

01.1998 - 03.2008

Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Carefully interviewed, selected, trained, and supervised staff.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Reconciled cash and credit card transactions to maintain accurate records.
Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Improved overall customer satisfaction by implementing new service standards and staff training programs.
Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
Fostered positive work environment, leading to decrease in staff turnover.
Conducted market research to identify trends and opportunities for menu development, keeping restaurant competitive.
Enhanced dining experience with introduction of seasonal menu, keeping offerings fresh and exciting.
Managed staff schedules and maintained adequate coverage for all shifts.

Education

Bachelor - Tourism and Hotel Management

Arab International Academy

Turkey

10.2024

Bachelor of Arts - Hotel, Motel, And Restaurant Management

Technical School of Higher Education

Lebanon

06.1998

Skills

Problem-Solving, Team Leadership
Event planning and management: Organizing and overseeing special
Cross-functional communications
Budgeting and forecasting, P&L Management
Performance Evaluations
Operations Management
Customer Service
Ability to work with clients to determine and

Anticipate needs of the event

Excellent managerial and supervisory skills
Extensive knowledge of food hygiene
Decision-Making
Employee relations and conflict resolution
Planning and Implementation
Inventory Management
Policies and procedures implementation
Performance monitoring
Employee Motivation

MS Office
Interpersonal Communication
Inventory Control
Strategic Planning
Project management abilities
Health and safety compliance
Quality Assurance Controls
Organizational Management
Business Planning
Customer Relationship Management (CRM)
Data Analysis
Staff Training
Staff Development
Customer Relationship Management
Maintaining Compliance
Client Relationships
Customer Retention

Accomplishments

Reduced operational expenses by 5% by streamlining branch operations.
Earned the “Managers Convention” Award in 2013 for Outstanding performance .
Promoted to Area Manger after 3 years with the company.
Supervised team of 200 staff members.
Improved employee satisfaction and reduced turnover 8%.
Build of new burger concept ( HBR ).
Attended 13 courses between Dubai & Kuwait.
Achieved highest PAC ( 62 % )

Languages

Arabic (fluent)

English (fluent)

French (fluent)