Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Software
Interests
Timeline
Generic

Mohamad MISKI

mohamad-miski, aba

Summary

PROFFESIONAL COMPETENCIES Managing Multi - Divisions (Sales, Service, Marketing, P&L, Business Development) including turnkey projects. More than 28 years successful in Healthcare Sector with 21 years of experience in Operation Management. Training and development of employees, with ability to motivate both individuals and teams. Analyzing Problems, Developing and simplifying procedures, and finding innovative solutions. Proven ability to motivate and work effectively with persons from other cultures and all walks of life. Skilled in working within a foreign environment with limited resources. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in [Area of expertise]. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Determined [Job Title] with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success. Focused [Job Title] with demonstrated talent in organizing work, establishing priorities and delegating tasks to meet service delivery requirements. Skilled in communicating to meet performance and productivity requirements while ensuring compliance with policies and regulations. Proven expertise in [Area of expertise]. Ambitious Managing Director with excellent [Skill] and [Skill] skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value. Forward-thinking [Job Title] with extensive knowledge of [Area of expertise]. Known for success in [Type] industries and leading employees to complete tasks. Dedicated to efficient conflict resolution and excellent services. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

47
47
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
1
1
Language

Work History

Managing Director / CEO

MEDICAL SOLUTION COMPANY
01.2018 - Current
  • Taking charge of the Commercial, Technical and Organizational interests
  • Managing relationships with key stakeholders
  • Providing leadership to the Sales, Service, IT, Project, Finance Managers
  • Negotiating terms and Closing deals
  • Ensuring that all deals meet the required revenue and margin expectations
  • Supervising and Overseeing all matters on the Commercial side
  • Developing the Business in new markets and managing accounts
  • Strengthening local and regional presence via the well informed management of a Brand initiatives
  • Spearheading the delivery of Strategies, Business Plan and Supporting policies
  • Transform the business into a successful venture following the implementation of performance, sales and profit margin
  • Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
  • Led change and transformation across business areas to deliver benefits and align company resources.
  • Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
  • Prepared annual budgets with controls to prevent overages.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
  • Evaluated service contracts and collaborated with legal counsel on negotiated improvements.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Monitored and coordinated workflows to optimize resources.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
  • Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
  • Increased sales by $[Amount] by establishing goals, overseeing performance and mentoring staff.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.

ADVANCED

TECHNOLOGY CO
07.2006 - 12.2017
  • Assisted physician with diagnostic and therapeutic procedures by collecting laboratory specimens and changing wound dressings.
  • Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
  • Organized patient records to research records, extract medical information and review records for completeness and accuracy.
  • Maintained and obtained medical records.

Service Manager

Central Circle Co.
04.1998 - 07.2006
  • Distributor of Medical, Diagnostics, Hospital and Laboratory Equipment
  • Highly experienced in Life Support Systems, Ultrasound, Holter systems, Anesthesia, Urology, Radiology, Aesthetic Laser therapy and Monitoring Wireless Network and Other Applications
  • Supervised employees in maintaining high customer service standards
  • Negotiated long term Service Contract with Government and Private Medical Sector
  • Followed up with customers during and after installations to verify satisfaction.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Promoted brands of [Type] equipment, increasing sales [Number]% and maximizing overall revenue.
  • Trained [Number] less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Set and administered department budgets for expenditures, materials and labor.
  • Defined clear targets and objectives and communicated to other team members.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Encouraged departmental employees to present positive, exemplary image to customers.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Service Engineer & Technical Support

CENTRAL CIRCLE CO.
03.1993 - 07.2006
  • Enhancing operations, business development and service delivery
  • Identifying, Targeting and focusing resources
  • Strategic and business Planning
  • Making high level decisions about policy and strategy
  • Medical & Surgical O.R Solution
  • Turn Key Project including Design, Management, Solutions
  • Innovative Operation Rooms / Complete Integrated Solution
  • Healthcare technology professional handling complete OR Solutions including Surgical Instruments, Equipment, Disposables and consumables with remarkable distributors network worldwide covering ENT, Urology, Ophthalmology, Orthopedic, Spine, Gastroenterology, Gynecology, Laparoscopy, Hospital Supplies, Life care Support, Oncology, Dermatology, Plastic Surgery, Anesthesia, Neurology, Cardio-Thoracic and Cardio-Vascular, IT Solutions
  • Worked cross-functionally within organization and external partners, integrators and vendors.
  • Performed periodic testing of all networks and systems.
  • Developed and maintained broad knowledge of applications and industry activity to stay aware of trends, issues and competitions.
  • Created relationships with key decision-makers and served as external technical spokesperson.
  • Engaged in first-level support for customers requiring routine support and troubleshooting.
  • Tested and checked performance of hardware and software programs.
  • Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
  • Analyzed and evaluated performance and optimized efficiency.
  • Participated in client consultations and product capability demonstrations to support sales efforts.
  • Installed, configured and tested equipment on specialized platforms.
  • Developed process improvements to increase reliability and equipment performance.
  • Actualized strategic plans and managed equipment, lifecycles and processes.
  • Adjusted machine settings to maximize performance and equipment longevity.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.
  • Performed troubleshooting and repair for complex electrical equipment.
  • Organized and directed maintenance shutdowns and startups.
  • Dismantled defective machines and equipment and installed new or repaired parts.

Service Engineer

Central Circle Co.
03.1993 - 04.1998
  • Handling big range of Medical Equipment including Installation, Operation, Application and Maintenance
  • Technical Support for a wide range of Medical Product
  • Able to handle multiple tasks simultaneously
  • Engaged in first-level support for customers requiring routine support and troubleshooting.
  • Tested and checked performance of hardware and software programs.
  • Installed, configured and tested equipment on specialized platforms.
  • Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
  • Developed process improvements to increase reliability and equipment performance.
  • Performed troubleshooting and repair for complex electrical equipment.
  • Diagnosed and resolved machine operation variations and equipment problems.
  • Adjusted machine settings to maximize performance and equipment longevity.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Actualized strategic plans and managed equipment, lifecycles and processes.
  • Visually inspected and tested machinery and equipment, performing routine preventive maintenance.

Technical Manager

SIEMENS MEDICAL GROUP / BSBC CO
02.1992 - 02.1993
  • Maintain and Service Dental, Electro Medicine, Life Support Systems for Siemens Medical Equipment
  • Maintain and Service Microbiology Equipment ( BIOMERIEUX )
  • Maintain and Service other type of Equipment such as Operating Light, Infusion Pump, and Electrosurgical Units.
  • Liaised between business and technology units to manage delivery schedules for applications.
  • Developed suggestions for technical process improvements to optimize resources.
  • Managed deliverable estimates, negotiated resource conflicts and allocated resources.
  • Gathered requirements and maintained communication between project teams, internal clients and external stakeholders.
  • Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities.
  • Managed implementation of new technological improvements resulting in increased efficiency.

Tutor

HBA INSTITUE – LEBANON
10.1991 - 02.1992
  • Of second and third grade
  • Expanded student comprehension and knowledge of basic Electronics, Physics and Telecommunications
  • Utilize Academic background to prepare student for Engineering School.
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Planned lessons for allotted time to strengthen weak subjects and build skills.
  • Helped students prepare for tests and exams by providing guidance, motivation and encouragement.
  • Prepared lesson plans to meet goals identified in students' individualized study plans.
  • Leveraged technology and visual aids to engage students and enhance learning.
  • Created tailored lesson plans and study guides to teach and assist students in area of study.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
  • Identified learning needs and implemented fun and engaging learning activities to help students advance.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.

Assistant Professor Engineering

BEIRUT ARAB UNIVERSITY, LEBANON
10.1990 - 02.1992
  • Prof
  • Engineering
  • Tutor of Third year, Fourth year and Under Graduated Students
  • Tutor of Telecommunication, Fiber Optics and Electronic Courses
  • Instructed on the use of Test Equipment: Data Analyzer, Oscilloscope, Multimeters, and Software Diagnostic Tools.
  • Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
  • Built and used diverse techniques to assist students with grasp materials and understanding concepts.
  • Deepened student understanding of principles of engineering by utilizing group activities and special projects.
  • Developed curricula, lessons and test plans to maximize student success.
  • Coached students completing research projects, tutored in difficult topics and offered assistance with career and educational choices.
  • Prepared and delivered lectures to undergraduate or graduate students on topics such as mechanics, hydraulics and robotics.
  • Identified issues, analyzed information and provided solutions to problems.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Led projects and analyzed data to identify opportunities for improvement.

Service Engineer

TELETRONIX – LEBANON
10.1990 - 02.1992
  • Maintain and Install General Telecommunication Equipment and Electronic Appliances
  • Carried out Electrical and Lightening Projects.
  • Engaged in first-level support for customers requiring routine support and troubleshooting.
  • Tested and checked performance of hardware and software programs.
  • Dismantled defective machines and equipment and installed new or repaired parts.

Education

Bachelor of Science - Engineering, Telecommunication and Electronics

BAU University
10.1985 - 07.1990

Master - Business Administration

AUB University
10.1991 - 02.1992

Skills

Operations management Strategic Communications Business Process Improvement Performance Management Budgeting / Financial Strategy Stakeholder's Engagementundefined

Accomplishments

  • Strong Troubleshooting, Installation, and Configuration skills
  • Excellent communication and skills, both written and verbal
  • Preparing and conducting Presentations and Product Applications and Demonstrations
  • Effective and accountable in high profile executive roles – overcome complex business challenges and make high stakes decisions using experience backed judgment, strong work ethic and irreproachable integrity
  • Absolute commitment to quality, customer relations and upholding superior standards
  • Market knowledge and planning: Sensitive to country market dynamics, business cultural differences, pricing and profitability
  • Sales Force Dynamics: Understand the dynamics of the field sales force, the advantages of prospective sales initiatives, rewards and maximum return and investments
  • Service Force Dynamics: Understand the dynamics of the field service force, the essentials of successful customer care support, trainings and continuity of employment of skilled staff
  • Respect and leverage human capital – motivate, mentor and lead talented professionals.

Certification

WORLD CONFERENCES ATTENDED

Affiliations

Member of the Order of Engineering – Lebanon 1990 Member of the Order of Engineering – Kuwait 1992 Member of the order of IEEE

Software

Microsoft

Interests

Reading, Technology, Robotics

Timeline

Managing Director / CEO

MEDICAL SOLUTION COMPANY
01.2018 - Current

ADVANCED

TECHNOLOGY CO
07.2006 - 12.2017

Service Manager

Central Circle Co.
04.1998 - 07.2006

Service Engineer & Technical Support

CENTRAL CIRCLE CO.
03.1993 - 07.2006

Service Engineer

Central Circle Co.
03.1993 - 04.1998

Technical Manager

SIEMENS MEDICAL GROUP / BSBC CO
02.1992 - 02.1993

Master - Business Administration

AUB University
10.1991 - 02.1992

Tutor

HBA INSTITUE – LEBANON
10.1991 - 02.1992

Assistant Professor Engineering

BEIRUT ARAB UNIVERSITY, LEBANON
10.1990 - 02.1992

Service Engineer

TELETRONIX – LEBANON
10.1990 - 02.1992

Bachelor of Science - Engineering, Telecommunication and Electronics

BAU University
10.1985 - 07.1990
Mohamad MISKI