MOHAMED AbdElhafez Khaled
Senior Sales
Al Farwaniyah,FA
Summary
High-achieving Senior Sales Associate successful at consistently meeting or exceeding sales targets. Personable and persuasive with exceptional sales prowess and effective communication skills. Assesses customer needs and delivers individualized recommendations to foster satisfaction.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Senior Sales Associate
Tierra Co
Kuwait City, Kuwait
10.2022 - Current
- Utilized CRM tools to track customer interactions, follow up on leads, and manage the ongoing development of client relationships.
- Expanded the company''s customer base by actively seeking out new business opportunities and partnerships.
- Coordinated closely with supply chain teams to ensure accurate delivery schedules were met without compromising on quality or cost-effectiveness measures.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Negotiated contracts with clients that met both parties'' needs while maximizing profitability for company.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.
Sales Associate
Palm Hils
Egypt
03.2022 - 06.2022
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Customer Service Representative
Etisalat Misr
Egypt
03.2021 - 02.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Bachelor of Mass Media And Communication - Radio And Television
Misr University For Sciences And Technology
Egypt 04.2014 - 06.2018
Skills
Ambitious and able to mange stress
Social media user
Experience in negotiation
Hard working and organized
Responsible and reliable
Ambitious and able to mange stress
Market understanding
Marketing
Timeline
Senior Sales Associate
Tierra Co
10.2022 - Current
Sales Associate
Palm Hils
03.2022 - 06.2022
Customer Service Representative
Etisalat Misr
03.2021 - 02.2022
Bachelor of Mass Media And Communication - Radio And Television
Misr University For Sciences And Technology
04.2014 - 06.2018