Mohamed AlNajem

• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Followed all company policies and procedures to deliver quality work.
• Developed a comprehensive annual calendar outlining the channel’s key activities and plans.
• Created a strategic roadmap for 2025, including long-term goals and initiatives for channel development.
• Designed an internal organizational structure and proposed creative concepts to elevate the channel’s direction.
• Strengthened B2B relationships with companies in the market to expand strategic partnerships.
• Handled crisis communications effectively to mitigate potential damage to client reputation.
• Spearheaded email marketing campaigns that resulted in increased open rates and click-throughs by crafting personalized content.
• Secured sponsorships worth 25,000 KWD during the Ramadan season by aligning brand value with campaign needs.
• Led the marketing campaign for the Gulf Cup program “Al-Malaab”, increasing visibility and viewership.
• Hosted the Ramadan special show “Ya Hala Bel Futoor”, which achieved strong performance and high social media engagement.
• Delivered professional presentations to potential partners, enhancing the channel’s image in the market.

• Analyzed market trends and consumer behavior to inform data-driven marketing decisions.
• Conducted competitor analysis for better positioning in the market and identifying growth opportunities.
• Boosted lead generation through the creation of engaging content for social media platforms.
• Delivered comprehensive market research reports that guided executive decision-making processes.
• Successfully coordinated Culture Week (College Week), collaborating with over 10 embassies, resulting in the attendance of multiple ambassadors to support and engage with the student community.
• Led stage hosting duties and presented the main event, enhancing the university’s public image and student morale.
• Managed sponsor outreach and secured partnerships to support and fund the event.
• Played a key role in organizing the Arab Universities Union Conference, hosting high-level academic figures including professors and deans from across the Arab world.
• Coordinated all logistics for the conference: guest accommodations at Crowne Plaza Hotel, hospitality services, and curated a cultural tour across Kuwait’s landmarks for international delegates.
• Ensured smooth execution of the event through detailed planning, hospitality management, and multi-stakeholder coordination.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Monitored project performance to identify areas of improvement and make adjustments.
• Provided detailed project status updates to stakeholders and executive management.
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
• Met project deadlines without sacrificing build quality or workplace safety.
• Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
• Meets Starts From Holywood.

• Actively participated in meetings and helped create new activations and events.
• Consistently met my short- and long-term targets and KPIs.
• Proposed concepts and implemented them which improved the functionality of the company social media platforms. · Helped shareholders identify workflow issues and find solutions.
• Oversees and reports on the department's results to the shareholders.
• Trained, coached, and supervised new team members. · Planning, defining, and developing activity schedules, estimating resources and activity durations.
• Handling the development of proposals aimed at securing new sponsorships and partnerships. ·
• Establishing and maintaining a clear SM roadmap.
• Created and presented shows and social media programs that enhanced VO/SPORT's presence.
• Making sure all VO/SPORT's projects deliver the expected outcomes and results.

Managed and organized the following tournaments and events:

1. MicroVOne S3 ( VO KUWAIT )

2. VO Kick Off x NBK (E-SPORT)

3. VO/SPORT x STC Masters (E-SPORT)

4. FIFA Winter Games (E-SPORT)

5. VO/SPORT x Eureka (E-SPORT)

6. VO/SPORT x Burger King & Pizza Hut (ESPORT)

7. Ferjan Vol 2 & Vol 3 (Football - SPORT)

8. Women Futsal Tournament x GUST (SPORT)

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Analyzed project performance data to identify areas of improvement.
• Recruited and oversaw personnel to achieve performance and quality targets.
• Coordinated material procurement and required services for projects within budget requirements.
• Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.

• "Coordinated multiple projects concurrently by assessing task urgency, resource availability, and their alignment with the overall goals of the organization."
• "Effectively oversaw several projects at once by prioritizing tasks based on their urgency, the availability of resources, and how well they aligned with the organization's objectives."
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
• Met project deadlines without sacrificing build quality or workplace safety.
• Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
• Planned, designed, and scheduled phases for large projects.

Managed high-volume inbound calls, resolving customer inquiries and providing exceptional service in a fast-paced call center environment.

· Demonstrated strong communication skills, ensuring clear and concise information delivery to clients and colleagues.

· Utilized CRM software to efficiently log customer interactions, track issues, and streamline problem resolution.

· Consistently met and exceeded individual and team performance metrics, including call resolution time and customer satisfaction rating

Developing and sustaining solid relationships with key clients that bring in the most income for the company.

· Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.

· Addressing and resolving key clients complaints. Acting as the main point of contact between key clients and internal teams.

· Supervising the account teams assigned to each key client.

· Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients needs are met.

· Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.

· Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions