Mohamed Hamdi Elsafaei
Salwa,Kuwait
Summary
Customer Service Technical Support professional skilled at troubleshooting and diagnosing problems and helping customers implement solutions for diverse technical problems. Experienced in call center environments and consistently exceeds customer satisfaction and productivity targets on consistent basis. Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions. Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.
Overview
17
17
years of professional experience
1
1
Certification
Work History
IT Freelancer
Brilliant Tech
02.2017 - Current
- Desktop Technical Support
- Technical support services
- On-Site Technical Support
- Technical Support and Assistance
- Remote Technical Support
- Technical support expertise
- Create and Support networks
- Create and Support CCTV
Sales Executive
Al Nawasi General Trading & Contracting Co. (IT Division)
10.2013 - 11.2017
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated prices, terms of sales and service agreements.
ICDL, windows troubleshooting and network Instructor
Ministry of Interior in Egypt
08.2012 - 10.2013
- Trained and developed students' skills in word-processing, spreadsheet and database programs.
- Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
- Set up computers and networking systems, delivering step-by-step instructions on basic use.
- Arranged and scheduled guest lecturers to enrich classroom learning.
- Coordinated classroom lectures with laboratory assignments.
Technical Support
Brilliant for Programming & Technical Support
06.2011 - 07.2012
- Provided expert customer service and technical support to clients.
- Managed technical support managers and technical coordination with external platforms.
- Delivered technical support for measurement, learning and evaluation activities.
Manager of training center & ICDL Instructor
Legend for Computers & Information Technology Training center
01.2011 - 06.2011
Branch Manager of training center & ICDL Instructor.& Technical Support
Cyber soft for Computers & Information Technology Training center
01.2008 - 12.2010
Education
BA - traders Management
Suez Canal University
Egypt01.2007
Skills
- Holds a certification ICDL from AUC
- Holds a certification Communication Skills Program From DALE CARAEGIE TRAINING
- Holds a certification Presentation Skills, Managing Time, Surviving Stress & Project Management From WESTWOOD MISR TRAINING
- Achievement an MCIT Professional Training 2010/2011 in Raya Academy Track: Web Application Development
- Holds a certification ISO 9001:2008 Training from Global Quality Institute For training And Development
- ISO 9001:2008 Training Course
- Technical support understanding
- Desktop Technical Support
- Technical support services
- On-Site Technical Support
- Technical Support and Assistance
- Remote Technical Support
- Technical support expertise
- Support networks
Languages
Fluent in Witten and spoken English.
Fluent in Witten and spoken Arabic.
Personal Information
- Date of Birth: 01/19/84
- Nationality: Egyptian
Socialstatus
Marred
Certification
1. Workshop 2543BCore Web Application Technologies With Microsoft Visual Studio 2005
3. Workshop 2544 Advanced Web Application Technologies With Microsoft Visual Studio 2005
4. Workshop 2541BCore Data Access With Microsoft Visual Studio 2005
5. Workshop 2542B Advanced Data Access With Microsoft Visual Studio 2005
6. (2956B) Core Foundation Of MicroSoft.Net 2.0 Development
Timeline
IT Freelancer
Brilliant Tech
02.2017 - Current
Sales Executive
Al Nawasi General Trading & Contracting Co. (IT Division)
10.2013 - 11.2017
ICDL, windows troubleshooting and network Instructor
Ministry of Interior in Egypt
08.2012 - 10.2013
Technical Support
Brilliant for Programming & Technical Support
06.2011 - 07.2012
Manager of training center & ICDL Instructor
Legend for Computers & Information Technology Training center
01.2011 - 06.2011
Branch Manager of training center & ICDL Instructor.& Technical Support
Cyber soft for Computers & Information Technology Training center
01.2008 - 12.2010
BA - traders Management
Suez Canal University
Similar Profiles
Melissa ChounlmanyMelissa Chounlmany
Fine Jewelry Consultant at Brilliant EarthFine Jewelry Consultant at Brilliant Earth
Daniel MendozaDaniel Mendoza
Office Assistant at Brilliant Minds Behavioral ServicesOffice Assistant at Brilliant Minds Behavioral Services
Catherine AgurciaCatherine Agurcia
Assistant Preschool Director at Brilliant Kids AcademyAssistant Preschool Director at Brilliant Kids Academy