Mohamed Ibrahim
Kuwait City,Kuwait
Summary
Accomplished IT professional with extensive expertise in call centre solutions, PCI DSS compliance, and network infrastructure design and security. Proficient in Microsoft systems administration, cloud technologies (AWS, Azure, GCP), and web and app development using ASP.NET, ADO.NET, Java, HTML, and VB Scripts. Demonstrated leadership in team management and vendor coordination, with a strong background in IT infrastructure planning, governance, cybersecurity principles, hardware procurement, technical leadership, and IT project management.
In addition, I have over a decade of experience in developing and managing travel industry systems and OTA platforms, having worked extensively in this domain since 2013.
Overview
21
21
years of professional experience
Work history
E-commerce IT Manager
Q'go Group
Kuwait City, Kuwait
02.2019 - Current
- Company Overview: www.qgogroup.com
- Led the company through successful PCI DSS Certification
- Established and managed website infrastructure and troubleshooting
- Maintained Avaya PBX and call center infrastructure
- Managed all third-party developer and IT consultant connections
- Planned and implemented the company’s e-commerce and infrastructure strategy
- Worked on Qgoonline.com , YabeelaSafra.com , Qgoconcierge.com as a Product owner and Project Coordinator with multilabel third parties
- Developed strategic plans, leading to improved IT infrastructure.
IT Manager
CityBookers
Kuwait
10.2013 - 02.2019
- Built and managed network infrastructure in Kuwait and Egypt branches
- Managed company domains, email servers, and Cisco Call Center infrastructure
- Oversaw website server deployment and ensured performance across platforms
- Worked on citybookers.com as a strategist, Product owner and Project Coordinator
Computer & Network Engineer
Micro Hard Egypt
Cairo
04.2008 - 10.2013
- Maintained networks for large businesses and government clients like the Egyptian Police Academy and Egypt Air
- Led a team supporting multiple infrastructures for small and medium businesses
Network Technical Engineer
P.A.C.I (Kuwait Government)
Kuwait
11.2007 - 03.2008
- Maintained enterprise-level IT infrastructure
- Developed VB scripts and domain controller OUs
Computer Instructor
I.B.C Education Center
Cairo
03.2004 - 10.2007
- Taught courses in Windows XP, Office 2003, networking, and C#.NET programming
Skills
- Call Center Solutions (CUCM, UCCX, Avaya)
- PCI DSS Compliance
- Network Infrastructure Design & Security
- Microsoft & Linux Systems Administration
- Cloud Technologies (AWS, Azure, GCP)
- Data Recovery & System Troubleshooting
- Development Team Leadership & Project Managment and Coordination
- IT infrastructure planning
- IT governance
- Cybersecurity principles
- Hardware procurement
- Cloud computing
- Technical leadership
- IT project management
Certification
- Analyzing and Visualizing Data with Microsoft Power BI
- MCSE (Microsoft Certified Solutions Expert)
- MCSD (Microsoft Certified Solutions Developer)
- General Network Course
- Microsoft Office & Windows Security Training
Languages
Arabic
Native
English
Advanced
Timeline
E-commerce IT Manager
Q'go Group
02.2019 - Current
IT Manager
CityBookers
10.2013 - 02.2019
Computer & Network Engineer
Micro Hard Egypt
04.2008 - 10.2013
Network Technical Engineer
P.A.C.I (Kuwait Government)
11.2007 - 03.2008
Computer Instructor
I.B.C Education Center
03.2004 - 10.2007
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