Mohamed Khaled
Farwaniya
Summary
Proven leader in retail management, adept at boosting sales and customer satisfaction at Abdul Samad Al Qurashi for Perfumes And Cosmetics. Skilled in inventory management and team leadership, I increased monthly sales targets consistently through innovative store merchandising and effective staff management. Excel in customer relations and problem-solving, ensuring a seamless shopping experience.
Overview
9
9
years of professional experience
Work History
Store Manager
Abdul Samad Al Qurashi For Perfumes And Cosmetics
Bairaq Mall And The Warehouse Mall
01.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Online Store Manager
Abdul Samad Al Qurashi For Perfumes And Cosmetics
Farwaniya
03.2020 - 01.2023
- Addressed customer concerns promptly, resolving issues efficiently to maintain high satisfaction ratings.
- Managed seasonal promotions effectively by planning ahead for product availability and adjusting marketing tactics accordingly.
- Managed inventory levels to ensure timely fulfillment of customer orders and reduced stockouts.
- Enhanced site search functionality for easier product navigation and better user experience.
- Optimized website performance for improved customer experience and higher conversion rates.
- Monitored competitor activity closely to stay ahead in the market by offering competitive pricing strategies.
- Analyzed sales data to identify trends, forecast future demand, and make informed purchasing decisions.
- Coordinated with shipping providers, optimizing delivery times and reducing shipping costs for customers.
- Established efficient order processing workflows enabling prompt order fulfillment while minimizing errors.
- Provided superior and individualized customer service.
- Responded to internet inquiries and phone calls in timely matter.
- Kept detailed records of sales and contracts.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Sales Associate
Abdul Samad Al Qurashi for Perfumes And Cosmetics
Avenues Mall, Gate Mall, Marina Mall, Bairaq Mall And Salhiya Mall
03.2017 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided positive first impressions to welcome existing, new, and potential customers.
Accountant
Al Mithaq Group Law Firm
Kuwait City
12.2015 - 01.2018
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Used advanced software to prepare documents, reports, and presentations.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
- Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
Education
Associate Of Business Administration - Business Administration
Commercial Technician Institute
Mansoura, Egypt06.2011
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Team Leadership
- Inventory Management
- Store Merchandising
- Cash Management
- Shift Scheduling
- POS Systems
- Operations Management
- Store displays
- Staff Management
Languages
English
Advanced (C1)
Timeline
Store Manager
Abdul Samad Al Qurashi For Perfumes And Cosmetics
01.2023 - Current
Online Store Manager
Abdul Samad Al Qurashi For Perfumes And Cosmetics
03.2020 - 01.2023
Sales Associate
Abdul Samad Al Qurashi for Perfumes And Cosmetics
03.2017 - 03.2020
Accountant
Al Mithaq Group Law Firm
12.2015 - 01.2018
Associate Of Business Administration - Business Administration
Commercial Technician Institute