Skilled National Sales Manager with +21 years of experience in pharmaceutical sales. Excels in leadership roles, with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. using empowering motivation and effective incentive programs to drive employee sales performance. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
National Sales Manager -Country Head
DAR AL Dawa Pharmaceuticals
Kuwait City, Kuwait
07.2020 - 02.2023
Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets for both Private and Governmental sectors.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Established and maintained budgets, quotas and regional territories for team members to drive consistent growth.
Developed and assigned monthly sales quotas to over 2 sales supervisors in Kuwait & Bahrain
Managed national sales programs, supervised 8 sales representatives and evaluated KPIs for promotional opportunities.
Directed effective hiring, orientation, training, development and retention of sales staff to maximize team performance.
Building and maintaining strong business relationship with eminent KOLs and key decision makers in the major accounts.
Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
Monitored all tender business opportunities and suggested recommended Tender Prices
Empowered and led driven sales team to build product awareness and exceeded revenue targets.
Forecasted and prepared annual budget and participated in the required Marketing Plans
Conferred design and production departments on customer needs and preferences to stay on top of changing demands.
Evaluated costs against expected market price points and set structures to achieve profit targets.
Stock Management and Placed To-Market Orders with agents
Follow up all regulatory issues and new registrations till final approvals
Monitored Market Dynamics and recommending new launches to expand company portfolio based on market opportunities
predicted shifts in regional and national marketplaces using current industry knowledge to stay ahead of competition.
Preparing all business-related paperwork, monthly Country Achievements reports, Achievement Per Med Rep, preparing and reporting Closing stock, preparing country Expenses (Credit & Debit notes).
KEY ACCOUNT MANAGER
MOH
Kuwait City, Kuwait
04.2019 - 06.2020
Responsible for 2 multinational highly specialized pharmaceutical companies working in blood and GIT therapeutic areas- CSL Behring & Dr Falk Pharmaceuticals
Improved account management by predicting potential competitive threats and outlining proactive solutions.
Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
Developed and delivered presentations to key customers to position products and services.
Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
Analyzed key competitors to respond to competitive threats.
Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
Built and maintained strong client relationships to drive business growth.
Positioned global capabilities to expand market share.
Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
Analyzed sales and customer data to identify trends and opportunities for increased profitability.
Quoted prices, credit terms and other bid specifications.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Set and achieved company defined sales goals.
Selected correct products based on customer needs, product specifications and applicable regulations.
Achieved or exceeded company-defined sales quotas.
Business Unit Manager
R&E Al-Mutawa Healthcare
Kuwait City, Kuwait
10.2016 - 03.2019
Developed detailed plans based on broad guidance and direction.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Defined clear targets and objectives and communicated to other team members.
Yearly forecasting gross sales, ordering placement, shipment and releasing approvals
Leveraged data and analytics to make informed decisions and drive business improvements.
Business Development Manager
CCM INTERNATIONAL
DUBAI
05.2013 - 08.2016
Negotiated and closed long-term agreements with new clients in assigned territory.
Established relationships with key decision-makers within customer's organization to promote growth and retention.
Generated new business with marketing initiatives and strategic plans.
Reached out to potential customers via telephone, email, and in-person inquiries.
Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Represented company and promoted products at conferences and industry events.
Coordinated between all company departments (Medical, designs, production, and finance) to close deals and projects
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Prepared sales presentations for clients showing success and credibility of products.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
District Manager
Tabuk Pharmaceuticals
ALEXANDRIA
10.2008 - 09.2010
Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
Supervised 12 medical representative through e different locations (Alex., Behyra, and Kafr-elshikh) to enforce high-quality standards of operation.
Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Coached field visits to insure right and effective implementations of sales plans and marketing massages.
Introduced cost-saving initiatives to reduce losses and increase profit margin.
Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
Optimized team performance with newly implemented sales and merchandising procedures.
Exceeded sales targets with well-developed sales strategy and empowering team coaching.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
key account Manager
Bayer Consumer Care
Jeddah, KSA
06.2006 - 07.2008
Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
Improved account management by predicting potential competitive threats and outlining proactive solutions.
Analyzed sales and customer data to identify trends and opportunities for increased profitability.
Developed and delivered presentations to key customers to position products and services.
Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
Built and maintained strong client relationships to drive business growth.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Contributed to event marketing, sales and brand promotion.
Medical Representative
Bayer HealthCare
Jeddah, KSA
04.2004 - 07.2008
Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches. ( LEVITRA )
Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
Conducted routine product demonstrations to verify proper utilization and improve patient outcomes.
Conducted research to stay up-to-date with industry trends, prices and market competition.
Proactively managed client correspondence and recorded tracking and communications.
Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
Maintained sales tracking reports to support operational enhancements and implement corrective actions.
Medical Representative
GSK
Alexandria
03.2003 - 03.2004
Joining Specialized team – Asthma Line
Launching SERETIDE –Alexandria Office
Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
Conducted routine product demonstrations to verify proper utilization and improve patient outcomes.
Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Education
Bachelor of Science - Pharmaceutical Sciences
University of Alexandria
Alexandria, Egypt
09.1995 - 06.2001
Skills
International sales support
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Software
Words, excel, power point
Certification
Leadership & management training course a of certification] Training - [Timeframe]
Timeline
National Sales Manager -Country Head
DAR AL Dawa Pharmaceuticals
07.2020 - 02.2023
KEY ACCOUNT MANAGER
MOH
04.2019 - 06.2020
Business Unit Manager
R&E Al-Mutawa Healthcare
10.2016 - 03.2019
Business Development Manager
CCM INTERNATIONAL
05.2013 - 08.2016
Leadership & management training course a of certification] Training - [Timeframe]
03-2009
District Manager
Tabuk Pharmaceuticals
10.2008 - 09.2010
Negotiation skills - Dealing with difficult people -IMI
02-2007
key account Manager
Bayer Consumer Care
06.2006 - 07.2008
Medical Representative
Bayer HealthCare
04.2004 - 07.2008
Advanced selling skills, presentation skills
03-2004
Medical Representative
GSK
03.2003 - 03.2004
Bachelor of Science - Pharmaceutical Sciences
University of Alexandria
09.1995 - 06.2001
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