Mohamed Mounir Abd El Haleem Aboughazala
IT Manager
Kuwait City,KU
Summary
Highly energetic, enthusiastic, and fast-learning IT professional with over 10 years of experience in enterprise IT product development, technical project management, and system optimization. Holds an MBA in International Business Administration and a proven ability to lead cross-functional teams, drive automation initiatives, and deliver technology solutions aligned with business goals. Skilled in leveraging ITSM platforms, RPA, and business intelligence tools to enhance operational efficiency, optimize resources, and support data-driven decision-making. Currently pursuing an MBA to further strengthen strategic leadership and innovation capabilities. Seeking managerial positions in IT and project management to contribute to organizational growth by delivering scalable, innovative, and sustainable solutions.
Overview
14
14
years of professional experience
7
7
Certifications
Work History
Senior Tools Admin
IHS Towers
12.2020 - Current
- Spearheaded automation initiatives within the departments, streamlining processes to enhance efficiency and reduce manual labor.
- Supported productivity goals through efficient management of resources, facilitating quick turnaround times on projects requiring specific tools.
- Maintained accurate documentation of all transactions involving tool issuance, returns, and repairs to ensure consistency in inventory records.
- Refined and enhanced existing tools, resulting in significant reductions in operating time and resource consumption.
- Achieved measurable cost savings through resource optimization and operational enhancements
Technical Project Manager
CyberMAK
01.2014 - 12.2020
- Successfully closed deals through exceptional project management and customer engagement.
- Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
- Demonstrated strong leadership skills by effectively managing diverse teams and maintaining high levels of motivation, even during challenging periods of significant change or tight deadlines.
- Managed end-to-end implementation of Remedy ITSM solutions for high-profile clients across Saudi Arabia and Kuwait, including government entities and multinational corporations, Delivered ITSM solutions to prestigious client’s organizations, effective project management, customized reporting solutions, and a foray into Robotic Process Automation.
- Conducted user acceptance testing (UAT) and delivered training sessions to end-users, ensuring seamless adoption of IT solutions. Developed and delivered custom reports to support client business operations and decision-making
- Ensured smooth project execution from workshops to product launch
- Achieved customer satisfaction by delivering tailored solutions aligned with their specific requirements
IT System Administrator
Egyptian Armed Forces
01.2011 - 06.2013
- Delivered Tier 1 IT support to non-technical users, resolving technical issues across diverse systems and applications
- Ensured minimal downtime and disruption by providing high-quality IT support services
- Consistently achieved high issue resolution rates, improving user satisfaction and productivity
Education
MBA - International Business
International Business Academy of Switzerland
Switzerland 04.2001 -
Bachelor of Science - Computer And Information Sciences
Cairo University
Egypt 04.2001 -
Skills
Strategic IT Leadership
undefinedCertification
PMP - Project Management Professional
Timeline
Senior Tools Admin
IHS Towers
12.2020 - Current
Automation Anywhere Master RPA Professional
02-2020
Six Sigma Yellow Belt
03-2019
Certified Scrum Fundamentals
03-2019
PMP - Project Management Professional
02-2019
Microsoft Certified Solutions Associate (MCSA) Windows Server 2012
05-2015
ITIL Foundation Certificate in IT Service Management - AXELOS Global Best Practice.
04-2015
Cisco Certified Network Associate (CCNA)
02-2015
Technical Project Manager
CyberMAK
01.2014 - 12.2020
IT System Administrator
Egyptian Armed Forces
01.2011 - 06.2013
MBA - International Business
International Business Academy of Switzerland
04.2001 -
Bachelor of Science - Computer And Information Sciences
Cairo University
04.2001 -
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