MOHAMED RAMZAN

Google Analytics:

• Analyzed website traffic, user behavior, and performance metrics proficiently using Google Analytics.

Website Benchmarking:

• Conducted comprehensive website benchmark comparisons with other telecom companies.
• Assessed industry standards and identified areas for improvement.

PowerPoint Presentations:

• Developed impactful PowerPoint presentations to communicate project progress, findings, and strategies effectively.

Meeting Participation:

• Actively attended both physical and virtual meetings daily.
• Contributed insights and collaborated with team members.

Photoshop Banner Design:

• Demonstrated skills in creating visually appealing banner images using Photoshop.
• Contributed to a compelling online presence when required.

JIRA Issue & Project Tracking:

• Proficiently used JIRA Issue & Project tracking software by Atlassian for effective project management.
• Conducted daily reviews of tickets, ensuring timely updates and resolutions.
• Performed User Acceptance Testing (UAT) for both app and web projects, ensuring quality and functionality.

Key Technologies and Software:

• Figma Designing
• Oracle Software Utilization
• Microsoft Excel Reporting
• Microsoft Teams

User Journey Development:

• Collaborated on Figma designing tasks for web and app projects.
• Demonstrated proficiency in creating designs from scratch, following company guidelines.
• Developed comprehensive user journeys for mobile apps, websites, and kiosk machines.
• Customized and created icons to enhance user experience.
• Produced user journey prototypes using Figma for effective presentations.

Oracle Software Utilization:

• Utilized Oracle software for front-end content updating.
• Managed content updates for STC's app and website.
• Created HTML coded pages with plan tables to enhance functionality.

Content Management:

• Updated and maintained content for STC's app and website.
• Managed various elements, including images, banners, icons, plans, text/descriptions, and Google tags meta descriptions.

Microsoft Excel Reporting:

• Compiled daily and weekly reports using Microsoft Excel.
• Generated reports on project progress, sitemap, website links, Jira ticket updates, Service Desk IT activities, and Google SEO scores.

Additional Skills:

• UAT Testing
• Benchmarking Analysis
• Website Traffic Analysis

• Checked in passengers, verified passports, visas, and handled baggage procedures.
• Made airport announcements and updated the Flight Information Display System (FIDS) with arrival, departure, and delayed flight details.
• Boarded passengers at the boarding gate and facilitated the boarding process.
• Managed flight operations, including meeting connecting flights, overseeing stairs placement, and opening flight doors after chokes were secured.
• Recorded details of special passengers and total passengers, addressing any complaints or concerns.

Travel Club Ticketing Office & Comfort Travel Ticket Office:

• Served as a Sales Representative (Travel Agent) for flight tickets, hotels, car rentals, and visa processing.
• Conducted sales transactions for various travel services and accommodations worldwide.

• Outbound Team Contribution:Successfully operated in the outbound team, specializing in customer engagement and plan renewals.
  
• Performance Targets:Achieved a minimum of 14 successful calls daily, focusing on customer plan renewals and package upgrades.
  Provided customers with enticing offers to enhance plan renewals and upgrades.
  
• Multilingual Proficiency:Leveraged proficiency in English, Arabic, Tamil, Sinhala, Hindi, and Urdu to connect with a diverse customer base.
  Demonstrated excellent communication skills, resulting in increased successful calls and additional compensation.
  
• TABS Software Utilization:Utilized TABS software to access and manage customer details efficiently.
  Performed actions such as activation, deactivation, and troubleshooting to address customer issues effectively.
  
• Complaint Handling:Recorded and addressed customer complaints and concerns promptly, ensuring a positive customer experience.
  
• Tracking and Reporting:Maintained a tracking Excel sheet, following a template provided by the team leader.
  Assisted in tracking performance metrics and contributed to team reporting efforts.
  
• This experience highlights my proficiency in customer engagement, multilingual communication, and effective utilization of software tools, showcasing my ability to meet targets and contribute to a positive customer service environment.