Mohamed Rashad
Kuwait
Summary
I have 20+ years of experience in customer service, sales, and business development in the Middle Eastern and United State . I earned an Excellent Sales Certificate from MasterCard and received numerous awards . I hold an MBA and specialize in team development, goal setting, and customer relationship management. My expertise includes customer complaints, Business Development , retail operations, Banking, and account analysis . I excel in project and team management, and operational excellence. I am dependable, adaptable, and trustworthy Hardworking . Ready to help team achieve company goals. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
Work History
Project Manager
Kuwait International Bank
01.2016 - 01.2020
- With a background in banking, I've:
Conducted User Acceptance Testing (UAT) for contact center and Omnichannel platforms.
Collaborated on bank criteria development and enhancements.
Analyzed financial performance, producing actionable insights.
Communicated findings effectively through comprehensive reports.
Consulted on long-term commercial strategies with management.
Proposed budgets and improvements based on analysis.
My experience spans critical areas of analysis, strategy, and communication, contributing to organizational growth and efficiency. - Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts
- Developed and initiated projects, managed costs, and monitored performance
Relationship Manager
Boubyan Bank
05.2011 - 05.2016
- Handled customer compliance and inquiries from end to end and maintained smooth standards
- Discuss the primary financial goals of clients and help them achieve these goals
- Transformed an underperforming branch into a key delivery branch
- Conducting risk assessments on investment options and reporting them to the client
- Ensuring they follow strict banking policies and protocols.
Assistant Manager
Regions Bank
05.2008 - 02.2009
- Conducted an analysis of financial data
- Examined financial performance to identify patterns
- Generated insightful reports based on the information
- Ensured seamless sales operations.
Collections Agent
GC Services
03.2007 - 04.2008
- Conducted analysis of financial data
- Examined financial performance to identify patterns
- Generated insightful reports based on gathered information
- Ensured seamless sales operations.
- Collected funds from delinquent customers and minimized loss
Direct Sales Banking Associate
National Bank of Kuwait
05.2001 - 07.2006
- Accountable for sales and services
- Attract new customers for bank growth along with profiling prospective customers for various business opportunities
- Opened both consumer and business accounts and loan products
- Always awarded top in sales and customer service
- Assisting customers in deciding about product to buy.
Education
Master's in Business Administration -
Stratford University
01.2009 - 05.2011
C ++ -
Stratford College
01.2008 - 05.2009
Bachelor's Degree - Commerce (Accounting)
Cairo University
01.1998 - 05.2001
Skills
Work flow planning
Contract Management
Project Management
Productivity Improvement
Risk Management
Project Planning
Performance Improvements
Advanced problem solving
Staff Management
Customer Relationship Management
Personal Information
Nationality: American
Awards
- Certificate in Sales Management
- Certificate in Human Resource Management
- Certificate in Modern Economics
- Certificate in Financial Management
- Certificate in Advanced Management and leadership
- Certificate in Marketing Management
- Marketing and sales
- Creative thinking
- Customer relations
- Collaboration
- Vendor sourcing
- Certificate in Advance Management and Leadership from ECG
- Certificate in Human Resource Management from ECG
Timeline
Project Manager
Kuwait International Bank
01.2016 - 01.2020
Relationship Manager
Boubyan Bank
05.2011 - 05.2016
Master's in Business Administration -
Stratford University
01.2009 - 05.2011
Assistant Manager
Regions Bank
05.2008 - 02.2009
C ++ -
Stratford College
01.2008 - 05.2009
Collections Agent
GC Services
03.2007 - 04.2008
Direct Sales Banking Associate
National Bank of Kuwait
05.2001 - 07.2006
Bachelor's Degree - Commerce (Accounting)
Cairo University
01.1998 - 05.2001