Mohamed Rishaf
Kurunegala
Summary
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Ecommerce Marshaller
The Sultan Center Kuwait
03.2024 - Current
- Order Coordination:
Manage incoming online orders and ensure they are processed accurately.
Coordinate with the warehouse team to pick, pack, and dispatch items efficiently. - Inventory Management:
Monitor stock levels to ensure products listed online are available.
Update the eCommerce platform with accurate inventory data. - Customer Communication:
Handle customer inquiries related to online orders, delivery timelines, and returns.
Resolve issues promptly to maintain customer satisfaction. - Logistics Oversight:
Liaise with delivery partners to ensure timely shipping.
Track shipments and address any delays or issues. - Platform Optimization:
Collaborate with the marketing team to ensure product listings are attractive and accurate.
Analyze sales data to identify trends and improve the online shopping experience.
AR Associate
Healthrecon Connect LLC
01.2023 - 11.2023
- Stakeholder Collaboration: Fostered strong relationships with internal teams, such as billing and claims departments, to ensure seamless coordination. Worked closely with external clients, including insurance companies and healthcare providers, to address payment discrepancies and streamline AR processes.
- Payment Collection Optimization: Proactively monitored outstanding accounts and implemented strategies to improve collection rates. Regularly followed up with clients to resolve overdue payments, ensuring timely revenue flow and reducing days in accounts receivable.
- Data Analysis and Reporting: Utilized AR metrics to identify trends, bottlenecks, and opportunities for process improvement. Generated detailed reports on payment statuses, aging accounts, and collection performance to support decision-making and enhance operational efficiency.
- Denial Management: Investigated claim denials and collaborated with payers to resolve issues. Ensured accurate documentation and coding to minimize future denials and maximize reimbursements.
- Compliance and Accuracy: Maintained adherence to healthcare regulations and payer requirements. Ensured all AR activities were conducted with precision, safeguarding the financial health of the organization.
- Client Communication: Acted as a liaison between the company and clients, addressing inquiries and providing updates on payment statuses. Delivered exceptional customer service to build trust and maintain long-term partnerships.
Ecommerce - Associate
Notebook Arcade
12.2021 - 10.2022
- Implemented quality control measures for incoming inventory, ensuring a high level of customer satisfaction with purchased products.
- Conducted competitor analyses to stay informed of industry trends and maintain a competitive edge in the marketplace.
- Led training sessions for new employees on e-commerce platform usage and best practices in customer service.
- Resolved customer inquiries promptly and professionally, earning positive reviews and repeat business from satisfied customers.
Graphic Designer
Chocoloco
05.2021 - 12.2021
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Conceptualized creative designs for print materials, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
Education
Higher National Diploma - Software Engineering
Pearson Education UK
Kandy09-2019
Diploma - Software Engineering
IDM Campus
01-2016
Diploma -
International Airline Ticketing Academy
01-2016
General Certificate of Ordinary Level Examination -
Government Examination Department of Sri Lanka
01-2015
Skills
- Graphic design
- Web development
- MS Office Package
- AI Tools and Technologies
- Content Creation
- Sales and retail experience
- Product listing
- Online merchandising
- Website maintenance
Additional Information
- Passport: Holder of a valid Sri Lankan passport (Number: N6773702) with more than one year of remaining validity. Eligible for international travel and assignments.
- Driving License: Possess a valid Sri Lankan driving license, ensuring readiness for roles requiring mobility.
- Physical Fitness: Physically fit and adaptable to various working environments, with a strong ability to handle demanding tasks.
Languages
- English: Fluent (professional proficiency)
- Tamil: Fluent (native or bilingual proficiency)
- Sinhala: Fluent (native or bilingual proficiency)
- Malayalam: Conversational (working proficiency)
- Hindi: Conversational (working proficiency)
- Arabic: Conversational (working proficiency)
Portfolio
Explore my creative work and projects:
- Instagram: Kuwait.Pixel
- Behance: Mohamed Rishaf
- LinkedIn: Mohamed Rishaf
Timeline
Ecommerce Marshaller
The Sultan Center Kuwait
03.2024 - Current
AR Associate
Healthrecon Connect LLC
01.2023 - 11.2023
Ecommerce - Associate
Notebook Arcade
12.2021 - 10.2022
Graphic Designer
Chocoloco
05.2021 - 12.2021
Higher National Diploma - Software Engineering
Pearson Education UK
Diploma - Software Engineering
IDM Campus
Diploma -
International Airline Ticketing Academy
General Certificate of Ordinary Level Examination -
Government Examination Department of Sri Lanka
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