Mohamed Shaban

• Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
• Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
• Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Assessed business requirements to forecast annual budgetary operational costs.
• Analyzed complex project server issues and worked on large enterprise and business-critical applications.
• Implemented and maintained virtual private networks.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Maximized system availability through development and testing of contingency plans.

*Handled all desktop support issues in a Public Authority for applied education and training
*Provided IT support to end-users including troubleshooting, server support, and customer service
*Maintain IT assets and provide Assistance to IT engineers and teams in their tasks and responsibilities as and when requested in any location
*Communicate request status with customers and respective internal IT-teams
*Set up new user accounts and profiles
*Kept 450 employees up and running on Windows 10 and office 365
*Perform new installations and updates for all IT equipment, including desktops, laptops, printers, etc
*Provide end-user training on both hardware and applicable software
*Monitor IT services and escalate interruptions to related IT teams to ensure business continuity and smooth operations
*Manage IT asset inventory tracking and disposal of obsolete items
*Used deep compassion and listening skills for best customer experience
*Provide administrative and technical support during projects implementations or large supply plans.

• Installed, configured, tested and maintained operating systems, application software, and system management tools.

*Installing and configuring computer hardware operating systems and application installing and configuring hardware device

• *Trouble shooting systems and network problems diagnose and solving hardware and software faults replacing parts as required
• *Maintain computer systems and network on preventive plan
• *Set up new user accounts and profiles
• *Setup company's software products on client's computers, provide training to client's employees and solve their issues