Mohamed Yehya
Indoor Customer Service
Giza,Egypt
Summary
Accomplished Data Entry Administrator and Sales Professional with a proven track record at DATA ENTRY, enhancing data accuracy and boosting sales through strategic planning and exceptional customer service. Skilled in database administration and workflow planning, I excel in fostering client relationships and driving efficiency. Achieved a significant increase in customer satisfaction and sales productivity by leveraging both hard and soft skills.
Overview
2025
2025
years of professional experience
2
2
Languages
Work History
Data Entry Administrator
DATA ENTRY
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Upheld a high level of customer satisfaction through timely resolution of inquiries related to entered data.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Managed large volumes of complex information, ensuring that all records were properly stored in appropriate databases.
- Supported management in decision-making by providing accurate, timely, and relevant data reports.
- Demonstrated strong multitasking abilities by juggling numerous tasks simultaneously without sacrificing quality or accuracy.
Indoor Sales Officer
Indoor Sales Officer
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about Product or Service.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Boosted sales performance by identifying and targeting high-potential leads.
- Trained junior sales staff, mentoring them on best practices and strategies for success.
- Collaborated with marketing team to develop promotional materials to boost product visibility.
Sales Man
Sales Man
- Increased sales by offering advice on purchases and promoting additional products.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Promoted and up-sold products and services to meet needs of customers.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Negotiated contracts with clients to secure mutually beneficial terms and conditions for both parties.
Call Center Agent
Call Center Agent
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
Sales Man
Sales Man
08.2024 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated prices, terms of sales and service agreements.
- Built relationships with customers and community to promote long term business growth.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
Bachelor Of Business Administration And Management - Business Administration
Cairo Universität
Giza05.2021
Skills
Policy and procedure modification
Workflow planning
Staff Management
Credit and collections
Strategic planning
Database administration
Presentation design
Payroll and budgeting
Timeline
Sales Man
Sales Man
08.2024 - Current
Data Entry Administrator
DATA ENTRY
Indoor Sales Officer
Indoor Sales Officer
Sales Man
Sales Man
Call Center Agent
Call Center Agent
Bachelor Of Business Administration And Management - Business Administration
Cairo Universität