Mohamed Yehya
Indoor Customer Service
Giza,Egypt
Summary
Accomplished Data Entry Administrator and Sales Professional with a proven track record at DATA ENTRY, enhancing data accuracy and boosting sales through strategic planning and exceptional customer service. Skilled in database administration and workflow planning, I excel in fostering client relationships and driving efficiency. Achieved a significant increase in customer satisfaction and sales productivity by leveraging both hard and soft skills.
Overview
2025
2025
years of professional experience
2
2
Languages
Work History
Data Entry Administrator
DATA ENTRY
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Upheld a high level of customer satisfaction through timely resolution of inquiries related to entered data.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Managed large volumes of complex information, ensuring that all records were properly stored in appropriate databases.
- Supported management in decision-making by providing accurate, timely, and relevant data reports.
- Demonstrated strong multitasking abilities by juggling numerous tasks simultaneously without sacrificing quality or accuracy.
Indoor Sales Officer
Indoor Sales Officer
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about Product or Service.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Boosted sales performance by identifying and targeting high-potential leads.
- Trained junior sales staff, mentoring them on best practices and strategies for success.
- Collaborated with marketing team to develop promotional materials to boost product visibility.
Sales Man
Sales Man
- Increased sales by offering advice on purchases and promoting additional products.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Promoted and up-sold products and services to meet needs of customers.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Negotiated contracts with clients to secure mutually beneficial terms and conditions for both parties.
Call Center Agent
Call Center Agent
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
Sales Man
Sales Man
08.2024 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated prices, terms of sales and service agreements.
- Built relationships with customers and community to promote long term business growth.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
Bachelor Of Business Administration And Management - Business Administration
Cairo Universität
Giza05.2021
Skills
Policy and procedure modification
Timeline
Sales Man
Sales Man
08.2024 - Current
Data Entry Administrator
DATA ENTRY
Indoor Sales Officer
Indoor Sales Officer
Sales Man
Sales Man
Call Center Agent
Call Center Agent
Bachelor Of Business Administration And Management - Business Administration
Cairo Universität
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