Mohamed Abdelnabe Hassan Elazawy
Logistics Supervisor / Customer Service Supervisor
Salmiya
Summary
Dedicated Logistics Supervisor with a strong background in providing transportation solutions and timely delivery of goods. Accomplished in managing a team of 20 to provide timely delivery of goods. Focused on collaborating with supervisors of other teams to promote clear and succinct company communication.
Personable Customer Service Supervisor with background of effective leadership and excellent customer service. Facilitates effective departmental communication and coordination to drive productivity and customer satisfaction ratings. Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Logistics Supervisor
Sama Catering
Shuwaikh, Kuwait
12.2021 - Current
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Organized warehouse space and planned layouts to allow for maximum storage capabilities.
- Managing the loading of trucks, setting up delivery routes, and unloading of materials.
- Ensure that goods are shipped and delivered in a timely manner and that the inventory levels are sufficiently maintained.
- Study client or customer needs and manage inventory based on these needs.
Customer Service Supervisor
Sama Catering
Shuwaikh , Kuwait
09.2019 - 11.2021
- Created, prepared and delivered reports to various departments.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Handling clients complaints.
- Arranging team schedule.
- Handling customer service team issues.
- Organizing work with other departments
- Evaluate team performance.
Receptionist / Call Center Agent
Sama Catering
Shuwaikh, Kuwait
10.2015 - 08.2019
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Arranging files and appointments.
- Handling customer inquires and complains.
- Telemarketing for our new programs and our promotions.
Receptionist
Swiss Inn pyramids golf resort
6th of October City, Egypt
08.2010 - 02.2011
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Screened visitors and issued badges to maintain safety and security.
Education
Bachelor's Degree Hotel Management Department
Faculty of Tourism And Hotel Management
Egypt 09.2005 - 09.2010
Skills
Communication skills
Additional Information
Date of Birth: 19 May 1988 (Age: 33)
Gender: Male
Nationality: Egyptian
Residence Country: Salmiya, Kuwait
Visa Status: Residency Visa (Transferable)
Marital Status: Married
Number of Dependents 2
Certification
[Front desk skills], [Ministry of tourism and American hotel and lodging association] - [40 Hours]
Timeline
Logistics Supervisor
Sama Catering
12.2021 - Current
[Internal Auditor training according to ISO 22000:2018 food safety management system requirements] Training - [20 Hours]
01-2021
[Food safety awareness according to ISO 22000:2018 food safety management system requirements] Training - [20 Hours]
01-2021
Customer Service Supervisor
Sama Catering
09.2019 - 11.2021
Receptionist / Call Center Agent
Sama Catering
10.2015 - 08.2019
Receptionist
Swiss Inn pyramids golf resort
08.2010 - 02.2011
[Front desk skills], [Ministry of tourism and American hotel and lodging association] - [40 Hours]
01-2010
[Food and beverage skills development], [Ministry of tourism and American hotel and lodging association] - [40]
11-2009
[Hospitality Leadership skills development], [Ministry of tourism and American hotel and lodging association] - [40]
10-2009
Bachelor's Degree Hotel Management Department
Faculty of Tourism And Hotel Management
09.2005 - 09.2010
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