Mohamed Shams Aldin Ali Said Ahmad

I began working at Al-Jassem Company in 2010 as a Government Representative. My role involved preparing and following up on all legal documents related to the company and its employees. Over the years, I developed strong organizational skills, attention to detail, effective communication, problem-solving abilities, and a deep understanding of legal and administrative processes. Additionally, I honed my time management skills to ensure tasks were completed efficiently and in compliance with regulations.

In 2020, I was promoted to Administrator Supervisor. In this role, I am responsible for coordinating between all company departments and ensuring smooth and efficient workflow across the organization. This position has further enhanced my leadership, teamwork, and multitasking skills, as well as my ability to oversee complex operations and maintain effective communication channels.

• Communicated effectively with clients and customers to gather, provide, and share updated information about products and services.
• Addressed customer complaints promptly and professionally, restoring confidence and ensuring business retention.
• Increased customer satisfaction by resolving complaints in a timely and efficient manner.
• Consistently exceeded performance targets through a strong work ethic and a focus on results-oriented tasks.
• Prepared and followed up on all legal documents related to employees and the company, ensuring compliance with regulations

• Established rapport with diverse clientele through empathetic listening and effective communication skills, fostering trust and a supportive environment.
• Supported Lead Counselor in lesson plan creation and field trip planning.
• Deescalated conflicts among campers and sought assistance from seniors for permanent resolutions.
• Developed strong therapeutic alliances with clients by demonstrating genuine compassion and a non-judgmental approach.