Dynamic development professional dedicated to driving organizational success by enhancing people and business performance to meet key performance indicators (KPIs) and key job objectives (KJOs). Proven expertise in managing and guiding development projects from inception to completion, with a strong focus on fostering team collaboration and achieving targets in fast-paced environments. Recognized for exceptional problem-solving skills and adaptability to evolving project needs, consistently establishing a trustworthy culture that supports growth and innovation within the organization. Committed to building a resilient workforce that aligns with strategic business goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Learning Solutions Development Manager
American University of Kuwait
Kuwait - Salmiya (Hawalli)
01.2020 - Current
Facilitated Cambridge International Diploma program operations over five years, maintaining a 98% success rate among participants.
Coordinated with stakeholders to clarify project objectives and ensure deliverables met strategic business objectives.
Analyzed code submissions through regular reviews to guarantee compliance with best practices and sustain high-quality project standards.
Developed strong client connections, facilitating clear communication and alignment across all phases of the development lifecycle.
Articulated project progress and addressed stakeholder concerns during executive meetings to uphold transparency and alignment with key objectives.
Streamlined documentation processes, fostering effective knowledge transfer and increasing team productivity.
Managed team operations focused on delivering actionable insights and supporting business users with data-driven decision-making.
Implemented strategic resource allocation practices that effectively reduced project costs while ensuring high-quality outcomes.
Facilitated ongoing education and training for development team, ensuring proficiency in current technologies and industry trends.
Implemented systematic performance assessments and articulated clear objectives for team members, resulting in a more motivated and concentrated development team.
Collaborated with end-users to gather insights, refining development processes for optimal product-market fit.
Assessed and updated all training documentation for precision and alignment with organizational policy.
Facilitated targeted training sessions and development strategies to empower managers and supervisors in their roles.
Detailed learning and performance objectives, schedules, and training assessments for upper management review and feedback.
Conducted comprehensive analysis of training programs and identified areas for enhancement to optimize learning outcomes.
Facilitated comprehensive staff training, focusing on demonstrations, meetings, conferences, and workshops.
Assessed employee skill levels and introduced targeted learning strategies to optimize training effectiveness.
Collaborated with diverse teams to manage and deliver intricate software development projects while adhering to deadlines and budget constraints.
Revamped development workflows by integrating agile practices, resulting in improved collaboration and overall team efficiency.
Corporate Trainer & Consultant
Independent
GCC – LEVANT – Algeria – Singapore
01.2017 - 01.2020
Designed and delivered customized training programs to enhance employee skills and knowledge.
Assessed training needs through surveys and interviews to align programs with organizational goals.
Meet clients to understand and analyze training needs
Provide training solutions
Conduct personality assessments and link it to job profile as per Thomas PPA
Conduct consultation sessions based on the assessments
Conduct training: Examples are:
Management & Leadership
Advanced Communication Skills
Developing Personal Resilience
Employee Engagement
Business Etiquette
Customer Engagement
Coaching Skills
Improving Mindset
Creative Thinking
Negotiation Skills
Stress Management
Sales Skills
General English and ESP
Follow up with coaching calls or meetings
Conduct open day and meetings activities
Public speaking:
4th HR Forum – Kuwait
Advanced Technology Company Annual Meeting - Kuwait
Some of my clients:
Allergan – Dubai / KSA and Singapore (coaching over the phone)
Qatar Development Bank – Qatar
Progress Academy – Algeria
Astellas – Middle East (Dubai, Lebanon and Jordan)
Ahli Bank - Kuwait
Petroleum Training Center – Kuwait
Boubyan Bank – Kuwait
MARS – Dubai
Quality Net - Kuwait
Kuwait Danish Dairy Company (KDD) - Kuwait
VIVA Telecommunication - Kuwait
Manager - Employee Development
Tamdeen Mall management (GLA)
Kuwait
08.2015 - 08.2017
Analyzed organizational training needs based on strategic business objectives and performance management insights, ensuring high success rates for training initiatives.
Oversaw cross-departmental initiatives aimed at streamlining operations and boosting customer satisfaction with 90%
Analyzed tenant feedback and implemented initiatives to strengthen relationships and boost mall operational success.
Analyzed TDNA results and facilitated regular discussions with management and staff to identify critical priorities and objectives for the annual training and development strategy.
Managed the strategic planning and implementation of the annual GLA training and development calendar, ensuring alignment with budgetary guidelines.
Engaged with employees and their supervisors to evaluate business dynamics and address immediate and anticipated training and development needs.
Evaluated and adapted learning strategies to align with adult learning preferences and measure educational outcomes.
Analyzed current educational practices and suggested innovative knowledge delivery solutions, focusing on online and blended learning opportunities.
Engaged with employees and their managers to develop and deliver customized on-the-job training initiatives.
Evaluated and supported implementation of training action plans to ensure effective integration of learning into job performance.
Cultivated an environment for participants and supervisors to share insights on programs and processes, driving ongoing enhancements to learning enjoyment and effectiveness.
Trainer
Freelance
Gulf Region
11.2012 - 08.2015
Developed specialized training solutions to foster enhanced learner engagement and retention across a portfolio of more than 30 customers.
Led more than 10000 interactive workshops focused on sharing industry best practices and exploring emerging trends with varied audience groups.
Assessed training needs and delivered customized solutions to improve team performance and productivity.
Coached employees on best practices, providing constructive feedback to support their professional growth.
Regional Training Officer – Upper Gulf
AL-Marai FMCG
Kuwait
05.2010 - 11.2012
Assessed training needs and implemented programs to foster employee development and enhance overall performance.
Analyzed training requirements through needs assessments to effectively prioritize and address learning objectives.
Achieved improved employee performance through effective training in classroom and on-the-job settings. Fostered a supportive learning environment that encouraged skill acquisition and knowledge sharing. Enhanced team capabilities by implementing targeted training programs.
Conducted more than 300 comprehensive orientation sessions in three countries to equip new employees with essential skills and knowledge for success.
Coordinated communication and updates regarding new system application (ASRM) to enhance user adoption.
Analyzed training effectiveness and coordinated the administration of internal training sessions.
Evaluated current competencies and assessed training requirements to enhance workforce performance.
Conducted comprehensive analysis of training needs to identify skill gaps and development opportunities.
Achieved improved employee performance through effective appraisal processes. Enhanced team dynamics by fostering open communication and constructive feedback. Drove initiatives that resulted in increased employee satisfaction and productivity.
Identified and mitigated risks through thorough auditing practices. Enhanced organizational compliance by executing effective risk assessments. Achieved improved operational efficiency through strategic audit recommendations.
Conducted needs assessment and outlined yearly training initiatives to align with company objectives.
Evaluated potential candidates to enhance team composition and organizational fit.
Managed logistics and scheduling for outdoor training events in hotel settings, ensuring seamless execution and participant satisfaction.
Achieved enhanced skill sets through participation in external training programs focused on evaluation. Delivered comprehensive post-training assessments and completed assignments to solidify learning outcomes. Contributed to team knowledge and development through shared insights.
Education
CIPD Associate Diploma - HRM Level 5
Oakwood
UK / Kuwait
01.2016
Bachelor’s degree - English Literature
Damascus University
Syria
01.2002
Skills
Talent Development Leadership and Management
Employee Experience
Customer Experience and Customer Engagement
Adult Learning -
Coaching (Business and Executive)
Design Thinking
Building Culture
Interpersonal & Communication
Complaint Resolution and Diplomatic Troubleshooting
Training program assessment
Business analysis
Instructional design & Curriculum planning
Coaching and mentoring
Certification
Certified Cambridge International Diploma in Teaching & Learning Program Leader - UK
Certified Learning & Development Manager – Online –Middle Earth HR - India
TEFL Stakeholder – Premier TEFL – Online – Ireland
Stakeholders Centered Coaching – Online – Marshal Goldsmith – USA
Team Stakeholders Centered Coaching – Online – Marshal Goldsmith – USA
Global Leadership Assessment (GLA 360) – Online – Marshal Goldsmith – USA
Maestro Trainer – ISTD - Kuwait
Thomas & Birmingham Strategic Planner Practitioner – Kuwait / UK
Thomas PPA certified Practitioner – Kuwait / UK
IAHRM – IAFM – USA – HR Speaker – Online – USA
Amazing Minds (Cairo 2008) from Pearson Longman – English Publisher – Polyglot – Egypt
Train the Trainer – New Horizons – Kuwait
LANGUAGES
Arabic: Mother tongue
English: Excellent
Timeline
Learning Solutions Development Manager
American University of Kuwait
01.2020 - Current
Corporate Trainer & Consultant
Independent
01.2017 - 01.2020
Manager - Employee Development
Tamdeen Mall management (GLA)
08.2015 - 08.2017
Trainer
Freelance
11.2012 - 08.2015
Regional Training Officer – Upper Gulf
AL-Marai FMCG
05.2010 - 11.2012
Bachelor’s degree - English Literature
Damascus University
CIPD Associate Diploma - HRM Level 5
Oakwood
AWARDS
Appreciation Letters for the training programs conducted, Appreciation Letter – KNPC Project – Polyglot, Instructor of the Month – New Horizons, Training Appreciation Letters – New Horizons, Highest Flexibility Award – Tawteen
Fleet Hospitality Director, Senior Learning & Development Manager/Learning & Development Consultant/Human Resources Director at Celebrity Cruises/Royal Caribbean InternationalFleet Hospitality Director, Senior Learning & Development Manager/Learning & Development Consultant/Human Resources Director at Celebrity Cruises/Royal Caribbean International
<ul><li>Roles and Responsibilities</li><li>Hiring and team building</li><li>Managing team’s career progression and performance reviews</li><li>Managing Performance improvement plan and firing</li><li>Mentoring</li><li>Product roadmap planning and execution</li><li>Accountability of the entire delivery execution including the risk mitigation planning.</li><li>Stakeholder management</li><li>Adhering to Apple Privacy and Security Guidelines for platform</li><li>Design and implementation of new architectures and solutions to manage all online services for AdXchange in Apple Ads.</li><li>Design and implementation of new architectures and solutions deliver Budget experimentation in Apple Ads</li><li>Design and implementation of new architectures and solutions to manage data for Ad Platform.</li><li>Creating and maintaining all the data and analytics and revenue pipelines for Ad Platforms</li><li>Driving the solution for data ingestions and data processing across Ad platform</li><li>Defining the Strategy for data governance and data access</li><li>Collaboration with business to deliver relevant data and insight for our strategy and decisions.</li><li>Managing storage, processing, copy/synchronization etc. appropriate to scale</li><li>Enabling machine learning and algorithm groups by proving them right frameworks and data</li><li>Advancing team’s design methodology and quality programming practices and evangelize those techniques across Ad platform.</li><li>Deliveries</li><li>Setup 8+ member team to design and deliver Budget Allocation and Budget experimentation.</li><li>Leading Ad Delivery services team, responsible for delivering various capabilities like query understanding, targeting, fraud etc.</li><li>Delivered and Lead Design for observability for budget, and data platform in Ad platform.</li><li>Setup 11+ members high performing team to handle various business needs such as analytics and micro services for Display Advertising as well as Data Platform</li><li>Instrumental in driving Data Platform throughout the SDLC from inception, design, development, testing and deployment.</li><li>Instilled a strong team culture of high-quality delivery by constructive feedback, cross collaboration, focus and motivation.</li><li>Delivered Realtime and Batch Platform with various integrations</li><li>Delivered new DIP design for Data Platform</li><li>Delivered design of all the components of Data processing platform</li><li>Transitioned Display data work to India seamlessly and delivered many critical business impacting features and organizational security initiatives.</li><li>Closely worked with various stakeholders to understand the requirements which resulted into efficient remote work culture.</li><li>Seamless Display execution and set up best practices for 24X7 production on-call.</li><li>Tools and Technologies</li><li>AWS, S3, Kafka, Spark, Hadoop, EMR, Hive, Scoop, Flume, Cassandra, Airflow, Oozie, Gobblin, Schema Store, Icloud, Grafana, Kubernetes, Vertica, Alation, snowflake, druid, Iceberg, Java, Scala, IntelliJ, Oracle, MySql, Git, RIO, Spinnaker, Elastic cache, Grpc, Agile.</li></ul> at Apple - Adplatform<ul><li>Roles and Responsibilities</li><li>Hiring and team building</li><li>Managing team’s career progression and performance reviews</li><li>Managing Performance improvement plan and firing</li><li>Mentoring</li><li>Product roadmap planning and execution</li><li>Accountability of the entire delivery execution including the risk mitigation planning.</li><li>Stakeholder management</li><li>Adhering to Apple Privacy and Security Guidelines for platform</li><li>Design and implementation of new architectures and solutions to manage all online services for AdXchange in Apple Ads.</li><li>Design and implementation of new architectures and solutions deliver Budget experimentation in Apple Ads</li><li>Design and implementation of new architectures and solutions to manage data for Ad Platform.</li><li>Creating and maintaining all the data and analytics and revenue pipelines for Ad Platforms</li><li>Driving the solution for data ingestions and data processing across Ad platform</li><li>Defining the Strategy for data governance and data access</li><li>Collaboration with business to deliver relevant data and insight for our strategy and decisions.</li><li>Managing storage, processing, copy/synchronization etc. appropriate to scale</li><li>Enabling machine learning and algorithm groups by proving them right frameworks and data</li><li>Advancing team’s design methodology and quality programming practices and evangelize those techniques across Ad platform.</li><li>Deliveries</li><li>Setup 8+ member team to design and deliver Budget Allocation and Budget experimentation.</li><li>Leading Ad Delivery services team, responsible for delivering various capabilities like query understanding, targeting, fraud etc.</li><li>Delivered and Lead Design for observability for budget, and data platform in Ad platform.</li><li>Setup 11+ members high performing team to handle various business needs such as analytics and micro services for Display Advertising as well as Data Platform</li><li>Instrumental in driving Data Platform throughout the SDLC from inception, design, development, testing and deployment.</li><li>Instilled a strong team culture of high-quality delivery by constructive feedback, cross collaboration, focus and motivation.</li><li>Delivered Realtime and Batch Platform with various integrations</li><li>Delivered new DIP design for Data Platform</li><li>Delivered design of all the components of Data processing platform</li><li>Transitioned Display data work to India seamlessly and delivered many critical business impacting features and organizational security initiatives.</li><li>Closely worked with various stakeholders to understand the requirements which resulted into efficient remote work culture.</li><li>Seamless Display execution and set up best practices for 24X7 production on-call.</li><li>Tools and Technologies</li><li>AWS, S3, Kafka, Spark, Hadoop, EMR, Hive, Scoop, Flume, Cassandra, Airflow, Oozie, Gobblin, Schema Store, Icloud, Grafana, Kubernetes, Vertica, Alation, snowflake, druid, Iceberg, Java, Scala, IntelliJ, Oracle, MySql, Git, RIO, Spinnaker, Elastic cache, Grpc, Agile.</li></ul> at Apple - Adplatform