Mohammad Baqer
Daiya
Summary
Hardworking Training Coordinator well-versed in handling all support functions and managing communication between trainers and participants. Skilled in identifying areas of focus.
Overview
13
13
years of professional experience
Work History
Administrator Training Program
Kuwait Petroleum Corporation
11.2018 - Current
- Created and maintained detailed training records and reports for management review.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Produced training manuals, presentations and resources for enhanced learning.
- Worked with central management to identify, plan, align, and address training needs.
- Scheduled and coordinated training sessions, including booking facilities and arranging catering.
Showroom Manager
Bee Protection Company
08.2017 - 11.2018
- Generated personal sales to meet or exceed established sales goals.
- Managed custom projects by completing initial quotes, design and sample requests.
- Provided prompt, courteous service to every individual entering showroom.
- Set goals for showroom employees and provided support and motivation to help each achieve true potential.
Call Center Team Leader
Zain Company
10.2014 - 07.2017
- Coached team members regarding call strategy to effectively reach targets and foster customer retention.
- Prioritized team and individual goals to effectively achieve business objectives.
- Communicated frequently and openly to motivate team members and drive goal achievement.
- Requested team member feedback regarding existing operations and analyzed findings to improve policies and procedures.
Educational Technology Specialist
Ministry Of Education
01.2013 - 09.2014
- Logged updates on support tickets to communicate status to users and managers.
- Provided technical support to clients.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Administered networks by creating user accounts and managing permissions.
Call Center Specialist
Kuwait International Bank
01.2011 - 12.2013
- Assisted customers by answering questions and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Education
Bachelor of Education Technology - Education Technology
PAAT Basic Education College
Adailiya06.2010
Skills
- Project Planning
- Problem-Solving
- Task Prioritization
- Data Management
- Data Entry
- Time Management
- Flexible and Adaptable
- Teamwork and Collaboration
- Active Listening
- Organization and Time Management
- Microsoft Office
- Dependable and Responsible
- Supervision and Leadership
- Organizational Skills
- Public Speaking
Languages
Arabic
Native language
English
Intermediate
B1
Timeline
Administrator Training Program
Kuwait Petroleum Corporation
11.2018 - Current
Showroom Manager
Bee Protection Company
08.2017 - 11.2018
Call Center Team Leader
Zain Company
10.2014 - 07.2017
Educational Technology Specialist
Ministry Of Education
01.2013 - 09.2014
Call Center Specialist
Kuwait International Bank
01.2011 - 12.2013
Bachelor of Education Technology - Education Technology
PAAT Basic Education College
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