Mohammad Bin Abdullah
accountant , customer support executive
Kuwait
Summary
Professional with experience in information technology and customer service. Skilled in managing customer relationships and technical support, with a solid understanding of operating systems and business processes. Committed to enhancing customer satisfaction through effective communication and problem-solving.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
CRM Assistant
CONNEQT CORP
HYDERABAD, INDIA
02.2023 - Current
- Maintained customer relationship management system, ensuring accurate client information and tracking interactions.
- Coordinated effectively with sales and marketing teams to enhance customer engagement strategies.
- Improved data entry processes, boosting accuracy of customer records.
- Assisted in generating reports to identify service delivery improvements.
Customer care representative
HRH NEXT SOLUTIONS
HYDERABAD , INDIA
01.2021 - 01.2022
- Maintained accurate customer records, facilitating effective communication and follow-up.
- Provided product knowledge to customers, ensuring informed purchasing decisions.
- Supported data entry and analysis tasks to enhance customer service efficiency.
- Assisted customers by addressing inquiries and resolving issues efficiently.
Education
Master of Business Administration - FIANANCE AND HUMAN RESOURCES MANAGEMENT
OSMANIA UNIVERSITY
HYDERABD,INDIA 05.2021 - 08.2022
BACHELOR OF COMMERCE - BCOM GENERALS
OSMANIA UNIVERSITY
HYDERABAD, INDIA 08.2019 - 01.2021
Skills
- Multitasking proficiency
- Knowledge of operating systems
- Customer Service
- Call handling efficiency
- Microsoft office basic knowledge
- Patience under pressure
- Billing procedures understanding
- Technical support capabilities
- Information technology knowledge
Languages
English , Urdu , Hindi
Intermediate
Timeline
CRM Assistant
CONNEQT CORP
02.2023 - Current
Master of Business Administration - FIANANCE AND HUMAN RESOURCES MANAGEMENT
OSMANIA UNIVERSITY
05.2021 - 08.2022
Customer care representative
HRH NEXT SOLUTIONS
01.2021 - 01.2022
BACHELOR OF COMMERCE - BCOM GENERALS
OSMANIA UNIVERSITY
08.2019 - 01.2021