Mohammad Fahim

· Developing and sustaining solid relationships with channel clients

· Addressing and resolving key clients' complaints.

· Acting as the main point of contact between key clients and internal teams.

· Supervising the account teams assigned to each key client.

· Communicating and collaborating with the advertising, design, marketing, sales, departments to ensure that key clients' needs are met.

· Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.

· Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.

Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals

· Dealing with clients, IT managers and design the budgeted solutions with presales.

· Identifying and assessing a client's critical needs & responding their queries.

· Identifying short and long term growth opportunities.

· Presenting business proposals, quotes, additional services to prospective existing & new clients.

· Attending meetings with clients to close the deals.

· Forecasting and tracking key account metrics.

· Following market trend and competitor activity.

· Closely liaising with the marketing team about campaigns.

· Collecting and communicating customer requirements to all necessary departments.

· Providing technical customer support as necessary.

• Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material.
• Handling urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.
• Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.
• Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
• Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
• Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department.

· Examining all quotes and coordinating with the vendors to provide required component bids.

· analyzing vendor performance to improve all purchasing process. Maintaining an efficient purchase order system.

· communicating with internal customers and recommending improvements to all service levels and ensuring accuracy.

· Analyze all existing procedures for purchasing agents and approve all requisitions and evaluate all competitive bids andrequests for proposals.

· Work closely with internal departments to prepare quotations, proposals, and adhere to customers' requests. Engaging in Inventory Management to reduce dead stock and avoid re-order of non-moveable items in future.