Mohammad Malaco
Customer Excellence & Ecommerce
Kuwait city
Summary
With over 10 years of experience I like to solve problems throughout my career, I have been driven by my intellectual curiosity to find the most pressing questions. Finding a perfect solution to a Problem I've been able to quickly uncover a customer's pain point and identify a strategic solution. With my refined skill set, I bring customer-centric mindfulness.
Overview
13
13
years of professional experience
Work History
Customer Excellence
Eyebou.com
01.2018 - 02.2024
- Eyebou is Direct-to-Consumer (D2C) subscription service for contact lenses & offers many additional services such as Online booking eye exams - Online prescription lens replacement - Optometrist or Ophthalmologist via remote Eyecare services and is still expanding, to bring on more eyecare related services
Managing Customer Service & Products
Hassans Optician
01.2018 - 02.2024
- Managing Customer service for the online e-commerce department for Hassans.com
Call center agent
Xcite.com by Alghanim electronics
05.2015 - 01.2018
- Obtains client information by answering inbound calls, emails, Verifying clients information
Sales Associate
Area51 Computers
01.2013 - 11.2013
- Showroom Managing Selling gaming computers Gaming accessories & computer parts Stockholder & Inventory management Sales & Monthly target
Sales & Hardware IT Technician
Advanced first group Q8cost
09.2010 - 08.2012
- Computer system sales Hardware Programming Laptop PC POS systems Windows/Mac Programming Motherboard repairing
Education
Bachelors IT -
High studies institute Kuwait
01.2011 - 05.2011
High School Diploma -
Indian Public School
04.2001 -
Skills
Multitaskingundefined
Main Languages
Kuwaiti arabic
English
Tagalog
Locations
Kuwait
Egypt
Philippines
Personal Information
Age: 28
Nationality: Egypt-Philippines
Date of birth: 03-11-1995
Place of birth: Kuwait
Timeline
Customer Excellence
Eyebou.com
01.2018 - 02.2024
Managing Customer Service & Products
Hassans Optician
01.2018 - 02.2024
Call center agent
Xcite.com by Alghanim electronics
05.2015 - 01.2018
Sales Associate
Area51 Computers
01.2013 - 11.2013
Bachelors IT -
High studies institute Kuwait
01.2011 - 05.2011
Sales & Hardware IT Technician
Advanced first group Q8cost
09.2010 - 08.2012
High School Diploma -
Indian Public School
04.2001 -
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