Mohammad Mubarak
Summary
Service Officer Google Project Management Certificate dynamic and results-oriented banking professional with a strong background in digital banking, customer service, and financial operations. Skilled in virtual banking tools, customer service training, risk management, and digital transformation strategies. Passionate about delivering seamless financial services and enhancing team performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Part-Time Trainee
Commercial Bank of Kuwait
08.2019 - 12.2020
- Assisted in individual and corporate banking transactions, ensuring efficiency and compliance.
- Resolved customer inquiries and supported administrative banking tasks.
- Develop practical experience in customer service, compliance with banking management regulations, and compliance with risk management regulations
Service Officer
Commercial Bank of Kuwait
07.2022 - Current
- Processed high-volume customer transactions with 99% accuracy, ensuring full compliance with operational and risk policies.
- Utilized virtual banking platforms to provide seamless customer experiences.
- Consistently exceeded the KPI benchmark for top-tier customer service and engagement.
- Spearheaded Commercial Bank of Kuwait social media communication strategy, enhancing digital customer support and boosting engagement rates.
- Delivered proper training, increasing new staff efficiency and service quality
Education
Bachelor of Science - Mechanical Engineering
American University of Middle East
02-2022
Skills
Problem-solving
Coaching & Influencing
Agile Management & Scrum
Risk & Time Management
Project & Change Management
Project Planning & Execution
Effective Communication
Business Writing & Task Estimation
Stakeholder Management & Procurement
Career Development
Strategic Thinking
Organizational Culture
Project Charter
Accomplishments
Best Employee Awards (Quality & KPI Performance):
- 2023: Quarter 3 (Jul-Sep), Quarter 4 (Oct-Dec)
- 2024: Quarter 1 (Jan-Mar), Quarter 2 (AprJun), Quarter 3 (Jul-Sep)
Certification
Google Project Management Certificate
February 2025
Timeline
Service Officer
Commercial Bank of Kuwait
07.2022 - Current
Part-Time Trainee
Commercial Bank of Kuwait
08.2019 - 12.2020
Bachelor of Science - Mechanical Engineering
American University of Middle East
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