Omnibus
Mohammad Khan
Urban Mobility | Transportation | Planning | Operations | Management & Leadership | Transformation |
Kuwait City,KU
Summary
Top-performing Urban Mobility Professional with over two decades of experience in intelligently maximizing revenue and service growth opportunities. Brings a transformative multinational experience in urban mobility planning, core transport operations leadership, strategic business planning, and customer experience growth. Highly proficient in providing reliable leadership support and deputizes intelligently at management-level to ascertain robust revenue and service opportunities and inform critical decision-making. Expertise in P&L management, Project Management, and Business Transformation. Driven business growth by identifying opportunities and leveraging financial acumen. Emphasize building a dedicated workforce and combining strategic thinking with industry practices to achieve excellence and deliver results.
Overview
2025
2025
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Assistant Director of Operations
City Group Co.
Kuwait City, Al Asimah
4 2023 - Current
- Actively manages several internal, external and B2B relationships, providing increasingly optimized cost benefits for a $50 million-budget portfolio
- Achieved strategic and transformative redesign of KPIs for subordinate line managers, leading to decisive improvement in respective strategic business units of large teams
- Expedite strategic decision-making for several supervised units – Operations Management, Network Planning & Scheduling, Service Delivery, Customer Service, and Operations and Control Centre – with insightful and data-centric reports to executive management
- Fostered a culture of continuous improvement within the organization by encouraging innovation among team members.
- Served as a liaison between senior management and frontline staff to facilitate communication and ensure alignment with company objectives.
- Actively collaborate with HR to bolster existing performance development plans, enrich learning and development framework, and assure key talent retention, resulting in decisive performance improvement down line
- Budget management | Fleet management | Business planning and growth
- Focal implementation manager of the workshop management and fleet maintenance system
- Co-activated 10+ highly successful and novel marketing initiatives following synchronous, informative, and pre-emptive collaborations with the Marketing team for converting customer grievance and loyalty to qualitative marketing opportunities
- Successfully delivered the Digital Fuel Management system project following data-driven and synergistic evaluations of cost mitigation opportunities, commercial merits, and cost benefits
- Directed critical ideations and implementations resulting in the successful completion of the Automated Fare Collection system (AFC), and Automated vehicle Locator (AVL) system project in 2023
Senior Operations Manager
City Group Co.
Kuwait City, Al Asimah
04.2019 - 03.2023
- Collaborated with cross-functional teams to ensure alignment of departmental goals with overall organization objectives
- Led the team of around 1000+ skilled and semi-skilled employees including the Managers
- Managed end-to-end P&L for Citybus Route network with annual revenues of $50 million and achieved the bottom-line target profits by managing the cost efficiently
- Mapped critical portfolio performance deliverables for Manager, thereby cascading objective and articulate performance expectations for over 1000 skilled and semi-skilled subordinates
- Ideated and asserted routine training plans for 1000+ supervised staff in collaboration with HR team, resulting in 5 key training interventions signed-off successfully in early 2023
- Assured insightful knowledge management of improvement opportunities in operations
- Established and sustained pivotal engagement with regulatory stakeholders, resulting in bankable and symbiotic improvement blueprints for Public Transportation networks
- Developed operations budget and routinely analysed and benchmarked same against performance objectives
- Successfully actualized traceable opportunities for new routes, thereby creating a multimillion-dollar stream of potential revenue, and increased service portfolios
- Achieved significant revenue growth, following the successful launch 3 new routes annually, resulting increasingly improved budget performance, likewise
Operations Manager
City Group Co.
05.2015 - 03.2019
- Managed the day-to-day operations of the team, overseeing tasks such as Network Planning & Scheduling, Crew & Bus Allocation, Service Delivery & Revenue Protection
- Managed the budgetary responsibilities for Citybus Route network with annual revenues of $55 million
- Successfully managed multi-departmental operations and established synergistic lines of reporting and internal service opportunities for Service Delivery, Scheduling, Route Profitability, Driver Allocation, Manpower Requirement, and Disciplinary and Grievance matters
- Assured objective and challenging work allocation for 1200 bus drivers, while ensuring welfare, settling grievances timeously, and ascertaining strict adherence to route plans
- Regularly refresh knowledge of acceptable safety and maintenance standards for bus drivers, thereby entrenching a culture of discipline and quality operations, for improved passenger experience
- Intelligently identify new routes following in-depth assessment of passengers’ demand, establishment of new residential, commercial, industrial areas, as well as corporate vision and bankable opportunities presented by public policy
- Identified new revenue stream, critically assessed commercial viability, and successfully launched the Avenues Mall (One of the biggest shopping malls in Kuwait) Route Network comprising 4 profitable routes in 2019
- Successfully launched the Airport Express Route Network comprising 5 profitable routes (2016 – 2019), creating an additional revenue stream
- Assisted in launching a Demand Responsive Transportation start-up named GoCity in 2017 powered by City Group Co., Kuwait
Assistant Operations Manager
City Group Co.
Kuwait City
08.2011 - 04.2015
- Efficiently coordinated engineering functions related to vehicle availability and allocation while playing pivotal role in assuring prompt repairs, replacements, and purchases to ensure top-notch condition of vehicles
- Forestalled revenue leakage with the reliable management of Service Delivery, and collaborative supervision of the on-road and revenue protection teams
- Supported key service awareness initiatives involving Marketing, to intimate passengers with critical operations updates and obligations leading to improved passenger experience
- Implemented the Vehicle Tracking System & OCC across all the fleet for tracking, monitoring, schedule adherence & compliances in 2012/13
- Delivered compelling business cases for leveraging revenue opportunities and recommended viable commercial interventions that resulted in $100,000 revenue growth
Operations Supervisor
City Group Co.
Kuwait City
08.2008 - 07.2011
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
Finance Operations Analyst
City Group Co.
Kuwait City
01.2006 - 07.2008
Finance Executive
Bajaj Auto Finance Ltd
India
12.2001 - 06.2003
Education
Master of Science - Transport Planning & Engineering Program
Edinburgh Napier University
UK 01.2024 - Current
Diploma - Information & System Management
Aptech Computer Education
India 10.1999 - 10.2001
Bachelor of Science - Mathematics, Physics & Chemistry
Lucknow University
India 08.1996 - 08.1999
Skills
C-Suite Leadership
Stakeholder Relationship Management
Performance Development & Management
Marketing & Customer Experience
Business Planning
Team building
Problem-solving abilities
Multitasking Abilities
Staff training/development
Effective leader
Project Management
Strategic Partnerships
Business strategy
Cross-functional team leadership
Certification
Fellow member of the Chartered Institute of Logistics and Transport (FCILT), 4161993, The Chartered Institute of Logistics & Transport, UK
Software
Oracle ERP
MS-Office suite
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Personal development programsCareer advancementTeam Building / Company RetreatsCompany CultureHealthcare benefitsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Arabic
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Interests
Travelling around
Volunteering
Sports
Reading
Timeline
Master of Science - Transport Planning & Engineering Program
Edinburgh Napier University
01.2024 - Current
Senior Operations Manager
City Group Co.
04.2019 - 03.2023
Operations Manager
City Group Co.
05.2015 - 03.2019
Assistant Operations Manager
City Group Co.
08.2011 - 04.2015
Operations Supervisor
City Group Co.
08.2008 - 07.2011
Finance Operations Analyst
City Group Co.
01.2006 - 07.2008
Finance Executive
Bajaj Auto Finance Ltd
12.2001 - 06.2003
Diploma - Information & System Management
Aptech Computer Education
10.1999 - 10.2001
Bachelor of Science - Mathematics, Physics & Chemistry
Lucknow University
08.1996 - 08.1999
Assistant Director of Operations
City Group Co.
4 2023 - Current