MOHD. YASIR MAQSOOD
Operations Manager
Kuwait
Summary
Goal-oriented, energetic, disciplined and experienced (10 Years) Operation Specialist for building teams, process mapping and leading business operations and played a role in implementing the Ecommerce business in the organization. Expertise in IT systems for Ecommerce Magento, SAP, POS, OTRS, ShopOn and end-to-end order distribution planning and return.
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
OPERATIONS MANAGER
KW, WIYAK by AutoMAK
03.2022 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Identified procedure or process changes required to improve performance and productivity.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Reviewed operations reports to understand numbers and trends.
- Introduced new methods, practices and systems to reduce turnaround time.
- Prepared annual budgets with controls to prevent overages.
E-COM OPERATIONS MANAGER
CityCentre Online
08.2021 - 02.2022
- Logistics – Ensuring On-time delivery, Customer service and satisfaction in complete online shopping experience.
- Carried out day-to-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Overseeing teams, scheduling, task assignments, payroll, recruitment, training, performance management and development
- Preparing performance analysis of teams, generating actionable reports and supervising the online teams
- Prepared policies, procedures and processes to best meet the requirement and increase efficiency with collaboration of E-commerce dept
- Supervising the requests, maintenance, repairs and upgrades of all team equipment and machineries
- Finding customer insights in online shopping data to share with E-commerce team to improve products and sales
- Managing and utilizing the outsource resources to best meet the customer experience and satisfaction.
E-COM OPERATIONS SENIOR SUPERVISOR
CARRIAGE LOGISTICS GEN. TRADING COMPANY
05.2018 - 10.2020
- To develop/implement/monitor adherence to policies and procedures.
- Carried out day-to-day duties accurately and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Assigning daily tasks to the teams and ensure the achievement to meet the promise delivery time
- Prepare couriers evaluations
- Monitoring and assisting teams on different steps and stages of operations for optimistic performance and results
- Managing vehicle concerned issues
- Ensure on time pickups and deliveries and develop/analyze productivity and operational reports Research
- Coordinate training needs for new employees Evaluation of drivers and office staff
- Enrolling new staff in system and allowing access to systems according to the positions.
E-COM OPERATIONS SUPERVISOR
KW, ALGHANIM INDUSTRIES
Riyadh
06.2011 - 03.2018
- XCITE, KUWAIT
- Implementation of E-commerce operation in KW/KSA
- Achieved 85% on time fulfillment of online orders
- Reduced returns and cancellations rate from 28% to 18%
- Setting and changing roles and job description for staff as per requirement
- Completed a project of Centralizing fulfillment from the WHS
- Introduced Express delivery – same day fulfillment
- Improved CSI result from 67% to 89% - Customer satisfaction improved and maintained the standards
- Shortened Order processing and Planning Time
- Set a controlled mechanism for POD (Pay on Delivery) and Refunds
- Distribution and WHS Activities
- Achieved 1K+ Order processing and planning per day with limited resources
- Have efficiently set store for e-commerce operations from scratch
- Systemized archiving cut manual jobs/manpower
- Identified/Analyzed/Controlled 90% excess and shortage of stock
- Reduced Vehicle damages and controlled using Fleet management process
- Introduced 3PL Delivery at the time of high sales and contract agreed in best interest of the company
- Managed 4 Teams: Order processing team, Operation Admins, Storekeepers and Fleet
- Preparing Bonus and OT for the staff
ADMINISTRATION OFFICER
KW, WAJDA TELECOMMUNICATION CO
Dubai
01.2009 - 01.2010
- Preparing Salary letter and Employment contracts
- Ensure best fit recruitment as per the requirement
- Performance, sales and return, Fuel consumption reports
- Research price and purchase furniture as per the requirement
- Support training and Leisure activities for the employees under budgeted cost
- Maintain confidential data and secure Archiving.
- Prepared agendas and took notes at meetings to archive proceedings.
Education
BBA - Business Administration
Middlesex University of London
Middlesex, UK 08.2007 - 11.2010
Managerial Development Course - Six Sigma
Alghanim Industries
Kuwait 12.2013 - 01.2014
IELTS - English Language
British Council
Knowledge Village, Dubai 07.2007 - 07.2007
MS Office Certification
Middlesex University of London
Knowledge Village, Dubai 01.2008 - 03.2008
Higher Secondary - Pre-Engineering
International School & College
Kuwait 03.2004 - 03.2006
English Language - TOEFL
TOEFL
Salmiya, Kuwait 01.2006 - 01.2006
Skills
E-Commerce Operation Expertise
Additional Information
- Driving License:, Valid Kuwait driving license
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
OPERATIONS MANAGER
KW, WIYAK by AutoMAK
03.2022 - Current
E-COM OPERATIONS MANAGER
CityCentre Online
08.2021 - 02.2022
E-COM OPERATIONS SENIOR SUPERVISOR
CARRIAGE LOGISTICS GEN. TRADING COMPANY
05.2018 - 10.2020
Managerial Development Course - Six Sigma
Alghanim Industries
12.2013 - 01.2014
E-COM OPERATIONS SUPERVISOR
KW, ALGHANIM INDUSTRIES
06.2011 - 03.2018
ADMINISTRATION OFFICER
KW, WAJDA TELECOMMUNICATION CO
01.2009 - 01.2010
MS Office Certification
Middlesex University of London
01.2008 - 03.2008
BBA - Business Administration
Middlesex University of London
08.2007 - 11.2010
IELTS - English Language
British Council
07.2007 - 07.2007
English Language - TOEFL
TOEFL
01.2006 - 01.2006
Higher Secondary - Pre-Engineering
International School & College
03.2004 - 03.2006
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