MOHD. YASIR MAQSOOD
Operations Manager
Kuwait
Summary
Goal-oriented, energetic, disciplined and experienced (10 Years) Operation Specialist for building teams, process mapping and leading business operations and played a role in implementing the Ecommerce business in the organization. Expertise in IT systems for Ecommerce Magento, SAP, POS, OTRS, ShopOn and end-to-end order distribution planning and return.
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
OPERATIONS MANAGER
KW, WIYAK by AutoMAK
03.2022 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Identified procedure or process changes required to improve performance and productivity.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Reviewed operations reports to understand numbers and trends.
- Introduced new methods, practices and systems to reduce turnaround time.
- Prepared annual budgets with controls to prevent overages.
E-COM OPERATIONS MANAGER
CityCentre Online
08.2021 - 02.2022
- Logistics – Ensuring On-time delivery, Customer service and satisfaction in complete online shopping experience.
- Carried out day-to-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Overseeing teams, scheduling, task assignments, payroll, recruitment, training, performance management and development
- Preparing performance analysis of teams, generating actionable reports and supervising the online teams
- Prepared policies, procedures and processes to best meet the requirement and increase efficiency with collaboration of E-commerce dept
- Supervising the requests, maintenance, repairs and upgrades of all team equipment and machineries
- Finding customer insights in online shopping data to share with E-commerce team to improve products and sales
- Managing and utilizing the outsource resources to best meet the customer experience and satisfaction.
E-COM OPERATIONS SENIOR SUPERVISOR
CARRIAGE LOGISTICS GEN. TRADING COMPANY
05.2018 - 10.2020
- To develop/implement/monitor adherence to policies and procedures.
- Carried out day-to-day duties accurately and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Assigning daily tasks to the teams and ensure the achievement to meet the promise delivery time
- Prepare couriers evaluations
- Monitoring and assisting teams on different steps and stages of operations for optimistic performance and results
- Managing vehicle concerned issues
- Ensure on time pickups and deliveries and develop/analyze productivity and operational reports Research
- Coordinate training needs for new employees Evaluation of drivers and office staff
- Enrolling new staff in system and allowing access to systems according to the positions.
E-COM OPERATIONS SUPERVISOR
KW, ALGHANIM INDUSTRIES
Riyadh
06.2011 - 03.2018
- XCITE, KUWAIT
- Implementation of E-commerce operation in KW/KSA
- Achieved 85% on time fulfillment of online orders
- Reduced returns and cancellations rate from 28% to 18%
- Setting and changing roles and job description for staff as per requirement
- Completed a project of Centralizing fulfillment from the WHS
- Introduced Express delivery – same day fulfillment
- Improved CSI result from 67% to 89% - Customer satisfaction improved and maintained the standards
- Shortened Order processing and Planning Time
- Set a controlled mechanism for POD (Pay on Delivery) and Refunds
- Distribution and WHS Activities
- Achieved 1K+ Order processing and planning per day with limited resources
- Have efficiently set store for e-commerce operations from scratch
- Systemized archiving cut manual jobs/manpower
- Identified/Analyzed/Controlled 90% excess and shortage of stock
- Reduced Vehicle damages and controlled using Fleet management process
- Introduced 3PL Delivery at the time of high sales and contract agreed in best interest of the company
- Managed 4 Teams: Order processing team, Operation Admins, Storekeepers and Fleet
- Preparing Bonus and OT for the staff
ADMINISTRATION OFFICER
KW, WAJDA TELECOMMUNICATION CO
Dubai
01.2009 - 01.2010
- Preparing Salary letter and Employment contracts
- Ensure best fit recruitment as per the requirement
- Performance, sales and return, Fuel consumption reports
- Research price and purchase furniture as per the requirement
- Support training and Leisure activities for the employees under budgeted cost
- Maintain confidential data and secure Archiving.
- Prepared agendas and took notes at meetings to archive proceedings.
Education
BBA - Business Administration
Middlesex University of London
Middlesex, UK 08.2007 - 11.2010
Managerial Development Course - Six Sigma
Alghanim Industries
Kuwait 12.2013 - 01.2014
IELTS - English Language
British Council
Knowledge Village, Dubai 07.2007 - 07.2007
MS Office Certification
Middlesex University of London
Knowledge Village, Dubai 01.2008 - 03.2008
Higher Secondary - Pre-Engineering
International School & College
Kuwait 03.2004 - 03.2006
English Language - TOEFL
TOEFL
Salmiya, Kuwait 01.2006 - 01.2006
Skills
E-Commerce Operation Expertise
Process Mapping
On-time delivery expertise
Order reconciliation process
Customer Relation and services
Job descriptions and role setting
Time management
Organized managerial style
SUPPLY CHAIN MANAGEMENT
Distribution of shipments
Inventory management
Optimized picking and planning
Procurement support
Risk Management
Fleet management
ADMINISTRATION
Recruitment and Selection
Reports and Statistics
Managing Assets
Training/Conferences
Arranging events/Activities
HR Administration
ERP/ IT / Systems
SAP & POS ERP Systems
MAGENTO-OTRS-Shop ON
CRM
BO (Business Object)
Expertise in MS Office
Additional Information
- Driving License:, Valid Kuwait driving license
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
OPERATIONS MANAGER
KW, WIYAK by AutoMAK
03.2022 - Current
E-COM OPERATIONS MANAGER
CityCentre Online
08.2021 - 02.2022
E-COM OPERATIONS SENIOR SUPERVISOR
CARRIAGE LOGISTICS GEN. TRADING COMPANY
05.2018 - 10.2020
Managerial Development Course - Six Sigma
Alghanim Industries
12.2013 - 01.2014
E-COM OPERATIONS SUPERVISOR
KW, ALGHANIM INDUSTRIES
06.2011 - 03.2018
ADMINISTRATION OFFICER
KW, WAJDA TELECOMMUNICATION CO
01.2009 - 01.2010
MS Office Certification
Middlesex University of London
01.2008 - 03.2008
BBA - Business Administration
Middlesex University of London
08.2007 - 11.2010
IELTS - English Language
British Council
07.2007 - 07.2007
English Language - TOEFL
TOEFL
01.2006 - 01.2006
Higher Secondary - Pre-Engineering
International School & College
03.2004 - 03.2006