Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mohammed Alafeefi

Mohammed Alafeefi

Senior Specialist – Fleet Partner
Al Farwaniyah

Summary

Dynamic operations logistics and quality management professional with a proven track record at Talabat, driving innovation and continuous improvement. Expert in project management and team collaboration, I implemented automation tools that enhanced communication and reporting. Successfully aligned operational strategies with KPIs, fostering a culture of accountability and achieving significant productivity gains.

Overview

11
11
years of professional experience
7
7
years of post-secondary education
2
2
Languages

Work History

Senior Specialist – Fleet Partner

Talabat (Delivery Hero) | Kuwait
Kuwait City, Al Asimah
08.2024 - Current
  • Led both Quality and Fleet teams, ensuring high standards of operational performance, compliance, and rider experience.
  • Developed and implemented automation tools to streamline communication, reporting, and decision-making processes.
  • Enhanced team productivity by introducing efficient project management and task ownership frameworks.
  • Identified critical areas for improvement and executed targeted strategies to meet and exceed KPIs.
  • Standardized workflows across both teams to boost efficiency, execution consistency, and process transparency.
  • Initiated and managed cross-functional projects aligning operational KPIs with business objectives.
  • Designed and launched new frameworks for rider quality audits and violation handling, improving accountability and fairness.
  • Contributed to logistics planning and location transitions, ensuring alignment with compliance and cost-efficiency standards.
  • Spearheaded team engagement initiatives, including the first dedicated team event for Quality Captains, improving morale and collaboration.
  • Continuously driving operational excellence by focusing on team performance, accountability, and strategic improvements.

Ground Operation Leader

Aramex International Logistic and Supply Chain
02.2023 - 07.2024
  • Led a large-scale ground operation team of 130 couriers and 30 employees, overseeing all day-to-day logistics and delivery operations.
  • Reengineered courier route structures to enhance efficiency, achieving over 80 productivity tasks per courier per day.
  • Restructured the control tower department to monitor courier performance through KPIs including idle time, STEM, and productive hours.
  • Streamlined dispatching and debriefing processes, reaching a 98% daily debriefing completion rate.
  • Monitored and coached the operations team on data-driven reporting, ensuring consistent performance analysis and continuous improvement.
  • Controlled shipment dispatch using FIFO methodology to ensure timely and prioritized deliveries.
  • Managed Aramex InfoSystem and Tableau for live tracking, performance analytics, and operational reporting.
  • Forecasted operational capacity needs based on business volume and demand fluctuations, aligning manpower and resources accordingly.
  • Enhanced the special delivery process to consistently achieve a 97% on-time delivery rate.
  • Identified team weaknesses and implemented corrective actions to boost efficiency and address performance gaps.
  • Mentored and developed junior staff, fostering leadership skills and supporting internal career advancement.
  • Recruited, trained, and coached team members to deliver high-quality customer service and operational excellence.
  • Led cross-functional initiatives with warehouse, finance, and planning teams to improve overall logistics output and reduce operational costs.
  • Drove cost-reduction strategies by identifying inefficiencies, reallocating resources, and aligning processes with budget goals.
  • Navigated tight deadlines and limited resources by reprioritizing tasks and redistributing workload across teams.
  • Fostered a collaborative and innovative team culture, contributing to department-wide goal achievement.

Operation Supervisor (Ground Couriersʼ Leader)ʼ

Aramex International Logistic and Supply Chain
02.2020 - 02.2023
  • Managed 40 couriers and 5 staff members handling inbound and domestic dispatch.
  • Oversaw routing, scheduling, and warehouse coordination to ensure timely deliveries.
  • Enhanced courier productivity to 60+ daily tasks through optimized dispatch planning.
  • Addressed shipment closure issues, improving operational reliability.
  • Applied leadership and conflict-resolution skills to create a cohesive work environment.
  • Delivered weekly and monthly performance reports to management.
  • Ensured adherence to FIFO dispatch protocols for priority handling.

Sales / Sales Indoor / Customer Service Roles

Aramex International
Kuwait City, Al Asimah
04.2014 - 02.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Handled corporate pricing, tenders, and customer complaints.
  • Built long-term client relationships through effective communication and service customization.
  • Maintained high service standards, contributing to customer retention and satisfaction.

Education

BBA - Business Administration & Management / Accounting

Arab Open University
Kuwait City, Kuwait
09.2009 - 07.2016

Skills

  • Innovation management

  • Root-cause analysis

  • Team collaboration

  • Continuous improvement

  • Project Management

  • Conflict Resolution

  • Operational Strategy & KPI Alignment

  • Communication & Reporting Automation

  • Tableau, Google Workspace and MS Office

Timeline

Senior Specialist – Fleet Partner

Talabat (Delivery Hero) | Kuwait
08.2024 - Current

Ground Operation Leader

Aramex International Logistic and Supply Chain
02.2023 - 07.2024

Operation Supervisor (Ground Couriersʼ Leader)ʼ

Aramex International Logistic and Supply Chain
02.2020 - 02.2023

Sales / Sales Indoor / Customer Service Roles

Aramex International
04.2014 - 02.2020

BBA - Business Administration & Management / Accounting

Arab Open University
09.2009 - 07.2016

Similar Profiles

CREATE PROFILE
Mohammed AlafeefiSenior Specialist – Fleet Partner