Mohammed Almaleh
Fashion Consultant
Hawally
Summary
Proven Fashion Consultant with a track record of boosting sales revenue and elevating client satisfaction at Versace. Expert in leveraging product knowledge and exceptional customer service to exceed sales targets. Skilled in merchandise planning and CRM tools, fostering strong customer relationships and teamwork. Achieved consistent monthly sales goals, demonstrating problem-solving skills and reliability.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Fashion Consultant (CRM Ambassador)
Versace (Chalhoub Group)
06.2021 - Current
- Assisting in merchandising store displays, resulting in a visually appealing shopping environment.
- Boosting sales revenue through effective upselling and cross-selling of fashion products.
- Achieving daily, weekly, and monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Elevating client satisfaction by providing personalized fashion consultations and recommendations.
- Developing lasting relationships with clients, leading to increased repeat business and loyalty.
- Utilizing CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Collaborating with team members to achieve sales targets.
- Minimizing wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Monitoring sales trends to adjust sales strategies and meet changing customer demands.
Sales Associate
Massimo Dutti (Azadea Group)
04.2020 - 06.2021
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Tommy Hilfiger (Apparel Group)
01.2018 - 03.2020
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Education
Certification - Retail Competency Framework And Guest Experience
Chalhoub Retail Vocational Qualification (CRV)
Kuwait 04.2001 -
Skills
Retail operations
Product knowledge
Merchandise planning
Product sales
Exceptional customer service
Problem-solving skills
Reliable and punctual
Teamwork and collaboration
Expert in Farfetch Team program
Accomplishments
Certification of outstanding customer service.
Top sales achieving at Versace (2022 and 2023).
Timeline
Fashion Consultant (CRM Ambassador)
Versace (Chalhoub Group)
06.2021 - Current
Sales Associate
Massimo Dutti (Azadea Group)
04.2020 - 06.2021
Sales Associate
Tommy Hilfiger (Apparel Group)
01.2018 - 03.2020
Certification - Retail Competency Framework And Guest Experience
Chalhoub Retail Vocational Qualification (CRV)
04.2001 -
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