Mohammed Buhamed

• Lead the development and execution of corporate-level strategic initiatives to drive long-term growth, innovation, and operational excellence.

• Responsible for building and implementing a comprehensive three-year strategic roadmap, aligning with market trends, technological advancements, and emerging industry opportunities.

• Manage the sustainability department, integrating environmental, social, and governance (ESG) considerations into the strategic objectives, driving responsible business practices and sustainable growth.

• Collaborate with leadership and cross-functional teams to translate highlevel objectives into actionable plans, overseeing performance management processes.

• Oversee annual and multi-year planning cycles, ensuring alignment with key performance indicators (KPIs) and data-driven insights for optimal execution.

• Foster a culture of innovation and enhance the organization’s competitive position, contributing to sustainable growth and digital transformation.

• Deliver exceptional value to stakeholders through strategic foresight, positioning the organization for continued success.

• Developed and executed strategic collection plans and recommended credit control measures, significantly improving debt recovery rates while maintaining strong customer relationships.

• Contributed to the formulation of customer credit policies and coordinated with Marketing and Finance teams to ensure cohesive strategies.

• Oversaw the analysis of billing cycle reports, monitored billing processes, and verified reports to identify and address revenue leakage.

• Managed credit limits and implemented credit controls for effective credit collection management.

• Implemented efficient collection processes and tactics, resulting in reduced delinquency rates and increased cash flow.

• Led and mentored collection teams, providing guidance and support to achieve collection goals and maintain compliance standards.

• Collaborated with cross-functional teams and stakeholders to align collection efforts with broader organizational objectives.

• Managed debt recovery operations, contributing to financial stability and revenue growth.

• Aligned the operating plan for the Strategic PMO & QA Department with the overarching corporate strategy and sectoral plans, ensuring seamless integration and achievement of organizational objectives.

• Established clear communication and alignment of QA & PMO strategies with key business stakeholders.

• Remained up-to-date with the latest QA & PMO technologies, integrating them into operations to enhance efficiency and effectiveness.

• Managed the strategic project portfolio, ensuring alignment with corporate objectives, efficient resource allocation, and timely project delivery.

• Served as the primary liaison between project stakeholders, facilitating clear communication, managing expectations, and ensuring efficient feedback loops.

• Optimized resource allocation across projects, forecasting manpower, financial resources, and tools to meet project needs effectively.

• Led the development and continuous improvement of QA policies, procedures, and guidelines to ensure operational excellence and consistency.

• Enforced the adoption of international quality standards and ISO principles across all operations.

• Supervised the modeling and monitoring of all business processes within a BPM system, ensuring accuracy and alignment with organizational goals.

• Developed and executed a strategic procurement plan, optimizing supplier relationships, negotiation processes, and cost reduction strategies, resulting in significant cost savings.

• Implemented best practices in procurement, improving supplier performance, quality, and delivery reliability, ensuring a resilient and efficient supply chain.

• Built and maintained strong relationships with key stakeholders, both internal and external, to facilitate collaboration and align procurement strategies with business needs.

• Directed shared services initiatives, streamlining processes and enhancing operational efficiency across multiple departments.

• Led the successful restructuring of the procurement and shared services functions, realigning processes and teams to improve efficiency and meet organizational objectives.

• Managed and optimized the Procure-to-Pay (P2P) process, enhancing transparency, control, and automation to improve operational efficiency and reduce cycle times.

• Led cross-functional teams, fostering collaboration and aligning procurement and shared services functions with the organization’s strategic goals.

• Established and monitored robust performance metrics and KPIs to measure and enhance the effectiveness of procurement and shared services operations.

• Ensured compliance with regulatory requirements and industry standards, mitigating risks and protecting the organization's reputation.

• Managed budgets and financial planning for procurement and shared services functions, optimizing resource allocation and reducing unnecessary expenditures.

• Developed and executed strategic sales plans to penetrate enterprise markets, driving market share growth and business expansion.

• Collaborated closely with the marketing team for demand forecasting, capturing market trends and potential opportunities to align sales strategies effectively.

• Built and nurtured key client relationships, fostering long-term partnerships and significantly increasing customer satisfaction and retention.

• Led high-performing sales teams, providing mentorship, guidance, and support to achieve and exceed sales targets and objectives.

• Implemented performance metrics, sales forecasting, and process improvements to optimize sales operations and enhance efficiency.

• Collaborated with cross-functional teams and stakeholders to ensure alignment of sales efforts with broader organizational goals and strategies.

• Successfully negotiated and closed major enterprise-level deals, contributing to significant revenue growth and profitability.

• Played a key role in restructuring the sales approach, refining processes, and introducing innovative sales techniques to better serve enterprise clients.

• Developed and executed strategic plans to drive revenue growth and expand market reach through indirect sales channels.

• Maintained key partner relationships, resulting in sustained collaborations and improved channel performance.

• Led and motivated indirect sales teams, providing guidance and support to achieve sales targets and objectives.

• Managed pricing strategies and discounts to promote the sale of company products and services.

• Designed and implemented a strategic commission structure.

• Monitored Net Promoter Score (NPS) to ensure an optimal customer experience.

• Implemented performance metrics, partner enablement programs, and process improvements to optimize indirect sales operations.

• Collaborated with cross-functional teams and stakeholders to align indirect sales efforts with overall organizational goals.

• Successfully negotiated and managed partnerships, contributing to business expansion and profitability through indirect sales channels.

• Led and supervise customer care teams, ensuring consistent and high-quality service delivery.

• Implemented customer care processes and training programs, resulting in improved customer satisfaction and issue resolution.

• Monitored team performance, provided coaching, and maintained service levels in line with company standards.

• Collaborated with cross-functional teams to enhance customer care practices and align efforts with organizational objectives.

• Resolved escalated customer issues, contributing to customer retention and brand loyalty.

• Analyzed and reported on customer feedback and trends to drive continuous improvement in customer care operations.

• Provided expert product knowledge and personalized service to meet customer needs and foster brand loyalty.

• Leveraged advanced sales techniques and strategies to consistently exceed sales targets and contribute to overall team success.

• Managed inventory and stock levels to ensure product availability.

• Implemented sales promotions and marketing initiatives to drive sales and attract new customers.

• Tracked and analyzed sales data to identify trends and opportunities for improved performance.

• Resolved customer complaints and concerns, turning negative experiences into positive outcomes and enhancing customer satisfaction.

• Mentored junior sales representatives, fostering their growth and development.

• Effectively handled customer inquiries, resolved issues, and provided accurate information in a timely manner.

• Demonstrated active listening and empathy to understand and address customer needs, ensuring their satisfaction.

• Participated in training programs to stay updated on company products and services, ensuring effective customer assistance.

• Collaborated with team members to share best practices and contribute to a positive team dynamic.

• Communicated effectively with customers to upsell or cross-sell products or services, contributing to increased sales and revenue.

• Consistently met or exceeded performance metrics, such as call resolution times and customer satisfaction scores, driving team success.