MOHAMMED ESSAM EZ ELDEEN
Kuwait City,Kuwait
Summary
Seasoned Supervisor skilled in team leadership and operational improvements. Excel at boosting team morale and productivity through clear communication and positive reinforcement. Successfully implemented process changes that streamlined workflow and enhanced customer satisfaction.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Supervisor beauty
Al Tayer Bloomingdale's
Kuwait City, Al Asimah
08.2022 - Current
- Achieve excellent standards of customer service in the department by directing and coaching the sales team, and leading by example on the shop floor
• Analyse sales data to maximize sales on day to day basis
• Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager
• Ensure that the standards of grooming, presentation and professional conduct are set and maintained
• Motivate team members to achieve shared goals and acknowledge team and individual successes
• Ensure all new starters are inducted into the department team
• Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department
• Monitor the stock in the department and inform the Store Manager of any depleting stocks, stock loss to take corrective action
• Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand
• Maintain high standards of housekeeping with regards to the sales floor, fitting rooms and stock areas
• Comply with all company policies and procedures including refund and exchange policy, security, health and
Supervisor beauty
Habchi & Chalhoub
Kuwait, Kuwait
11.2015 - 02.2022
Education
Cairo University - Faculty of law
Cairo University
01.2000 - 01.2004
Skills
- Setting goals for performance and deadlines
- Helping the team understand performance targets and goals
- Training or ensuring that workers are properly trained
- Scheduling work hours and shifts
- Receive complaints and resolve problems
- Strategic Prospecting Skills
- Objection Handling
- Active Listening
- Time Management
- Customer services excellence
Languages
English
Fluent
Arabic
Fluent
computer Skills
Excellent Knowledge of word
Very Good Knowledge of powerpoint
Good knowledge of access
Good Knowledge of excell
Affiliations
- Reading and Swimming
Certification
- · English language courses in the ( British council) October 2002 to march 2003
- · Word and word advanced in EL( aharam centered) July 2007 to September
- · English courses in (bright minds) June 2009 to December 2009
- (ICDL) COURSES (February 2009)
Timeline
Supervisor beauty
Al Tayer Bloomingdale's
08.2022 - Current
Supervisor beauty
Habchi & Chalhoub
11.2015 - 02.2022
Cairo University - Faculty of law
Cairo University
01.2000 - 01.2004
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