MOHAMMED FARHAT

Key Responsibilities:

• Lead, motivate, and mentor a team of sales associates to achieve individual and store sales targets.
  
• Provide ongoing training and development opportunities to enhance staff product knowledge and selling skills.
  
• Foster a positive and collaborative work environment that encourages teamwork and accountability.
  
• Set the standard for unparalleled customer service, ensuring every interaction reflects the luxury brand's values and ethos.
  
• Resolve customer inquiries, issues, and complaints promptly and effectively, maintaining customer satisfaction and loyalty.
  
• Lead by example in delivering personalized and memorable shopping experiences for clients.
  
• Develop and implement strategies to drive sales growth and exceed revenue targets.
  
• Analyze sales data and market trends to identify opportunities for business development and optimization.
• Monitor and evaluate sales metrics, taking proactive measures to address any performance gaps.
  
• Maintain impeccable visual standards in alignment with the luxury brand's guidelines and aesthetics.
  
• Ensure that the store layout, product displays, and signage convey the brand's image and enhance the shopping experience.
  
• Regularly assess and refresh merchandise assortments to meet customer demands and seasonal trends.
  
• Manage inventory levels to optimize sales opportunities while minimizing excess stock and markdowns.
  
• Conduct regular stock audits and coordinate with headquarters to replenish inventory as needed.
  
• Implement effective merchandising strategies to promote sell-through and minimize aging inventory.
  
• Oversee all operational aspects of the store, including opening and closing procedures, cash handling, and security protocols.
  
• Ensure compliance with company policies, procedures, and standards, including health and safety regulations.
  
• Collaborate with relevant departments (e.g., HR, marketing, logistics) to streamline processes and enhance efficiency.
• Develop annual budgets and forecasts in collaboration with senior management, monitoring expenses and revenue to achieve profitability goals.
  Analyze financial reports and KPIs to track performance and identify areas for improvement.
  Implement cost-control measures while maintaining the highest standards of quality and service.

• Managing stock levels and making key decisions about stock control.
• Dealing with staffing issues, such as conducting appraisals and performance reviews.
• Responding to Guest's compliments and comments.
• Legal and security issues.
• Creating monthly business performance reports.
• Building a relationship with VIP customers.

• Increasing the sales percentage by keeping following up with customers and providing a high quality of service.
• Dealing with staffing issues, such as conducting appraisal and performance reviews.
• Analyzing sales figures.
• Responding to guests' complaints and comments.
• Making sure of building a shop database by taking a contact number from each customer purchasing from the store.

• Developed and implemented sales strategies to meet customer needs and increase revenue.
• Cultivated relationships with existing customers to encourage repeat business.
• Analyzed market trends and competitive landscape to identify opportunities for growth.
• Generated reports summarizing sales performance metrics and presented findings to management team.