Mohammed Hikal

• Handle all scheduling for the GM's calendar.
• Preparing memos and other docs for the GM.
• Filing and retrieving corporate records and docs for the GM.
• Provide general administrative support like maintaining docs like resignations for senior staff, memos and minutes of meetings.
• Monitoring staff attendance for Branch Operation Dept. and Retail Management and send it to IT-EIM for record.
• Coordinating with ASMs everything regarding to the Branches such as PAF as an acting senior office back up.
• Acting as senior office branches as back up for my colleague when she is out of the office.
• Preparing GDUs transfer from a branch to another as per the Branch Managers request and get the approve from the Head of Retail Branches.
• Help to get approve from the other Depts for GDU transfer like from private banking to the retail and vice versa.
• preparing the meeting rooms for the GM and executives if there is any presentation from our side to make sure all running smoothly.
• coordinate with the L&D Regarding to the training calendar for the required training for the staff and get the approve from the designated senior.
• Reading and analyzing incoming memos, submissions and distributing them as needed.
• Follow up with the Retail Heads, Unit Heads and seniors for the assigned tasks from the GM to make sure they deliver on time.
• Receiving reports from the other Depts. and distribute them as needed to the correct person.
• Maintain Office supplies inventory by checking stock and ordering new supplies as needed.
• Reminding the GMfor the upcoming meetings with other corporate like CBK, KBA and K-Net.
• leasing and analyzing MOMs and Memos from external before getting signature from the GM as required.
• Coordinate with the human resources regarding to the staff end of service advice and the resignations, handover and takeover docs to make sure that we are all on the same page to work in parallel with the regulations.
• Help to get signatures for the compliance Dept. from the GM based on the attachment sent from the compliance Dept and make sure they send the doc before the deadline.
• Coordinate and Cooperate with the L&D regarding to the training calendar for the staff and getting approve from the GM if needed.
• Monitoring operational performance for both internally like Branches, central sales, marketing, CEM, Credit and retail management.
• Help to prepare shift allowance and cash transportation for the branches every month.

• Handled all scheduling for the Managing Director's calendar and prepared meeting agenda and materials.
• Organized and updated schedules for more than 4 executives.
• Managed the MD's complex and frequently changing travel arrangements and coordinated pre-planning of trips.
• Maintained office supplies inventory by checking stock and ordering new supplies as needed.
• Preparing reports, memos, invoices letters, and other documents.
• Answering phones and routing calls to the correct person or taking messages.
• Filing and retrieving corporate records, documents, and reports.
• Helping prepare for meetings.
• Accurately recording minutes from meetings.
• Greeting visitors and deciding if they should be able to meet with executives.
• Using various software, including word processing, spreadsheets, databases, and presentation software.
• Reading and analyzing incoming memos, submissions, and distributing them as needed.
• Performing office duties that include ordering supplies and managing a records database.
• Experience as a virtual assistant.
• Opening, sorting and distributing incoming faxes, emails, and other correspondence.
• Follow up with the managers for the assigned tasks from the GM to make sure it done in the time needed.
• Provide general administrative support.
• Saving employees files (soft copies & hard copies and preparing all circulars and internal memos.
• Preparing the Job Offer letters for the new joiners.
• Set up and maintain filing system.
• Perform general office duties such as office administration and office supplies.
• Communicate with the recruiting companies to schedule the interviews.
• Communicate with the candidates to coordinate interviews with the GM and HR Manager .
• Processing all activities related to Payroll such salaries, adjustments, deductions and terminations.
• Looking after the health and safety for all employees.
• Monitoring staff attendance .
• Responsible for the company assets like phones and laptops which is handed over to all employees.
• Assist & Support the smooth running of the day-to-day operations.
• Monitoring operational performance of both internal and external service providers.
• Receiving and responding to approvals and notifications.
• Coordinate with the team members for work involving the finance, sales and store.

• Coordinate with the respective managers, and distribute various documents such as:
letters, memos, correspondences, agendas, notes, minutes of meetings, etc.
• Arrange meetings for the internal staff and clients and follow up.
• Handle and screen emails and incoming calls, make notes of essential information and
prioritize the calls and emails to be returned by the department Managers
• Priorities tasks and manage daily operations and ensure the confidentiality remain
secured.
• Make photocopies and faxes, as well as filing important records/ documents.
• Coordinate with the respective managers, and distribute various documents such as:
letters, memos, correspondences, agendas, notes, minutes of meetings, etc.
• Ensure to maintain good rapport to clients, guests and staff at all level.
• Organize the office layout; maintain supplies of stationery and equipment.
• Arrange travel itineraries and business trips.
• Arrange personal appointments with the Managers.
• Compose and prepare confidential correspondences, reports, and other documents as
required.
• Oversee the organization of filing of all paperwork, documents and computer -based
information in their assigned filling system.
• Locate, assemble and maintain information required by the Direct Manager for various
reports, briefings and conferences.
• File and records all related business trip details.
• Schedule and notify all concerned parties of meetings, appointments and venues on
time.
• Respond to all inquiries and questions both in writing and verbally.
• Arrange programs, events & conferences in coordination with other departments, as
needed.
• Perform other duties related to the job as assigned by the Direct Manager.

• Ensure document flow for both internal and external within the management, ensuring timely follow-up and delivery.
• Coordinate within internal departments for document flow as directed.
• Type and file in the appropriate folders or sub-folders within the relevant directory as directed.
• Maintain a separate box file for each division / department as appropriate with subdivisions for each topic.
• Soft folders to be filed in the appropriate filing cabinet within the electronic directory or as appropriate after diary date and time has been set in consultation with the Head of Department as noted in the correspondence.
• Handle correspondence independently and draft presentations and other clerical work.
• Independently perform clerical work in order to identify and process sensitive /
  confidential information and complete work assignments.
• Answer telephone calls, noting of messages left on the voicemail and forwarding calls or taking detailed messages and making sure they are delivered or actioned accordingly.
• Take note of all external / internal emails to / from the Head of Department, distribute or action them accordingly or check what and when they should be actioned.
• Orally communicate in a courteous professional manner with a variety of individuals and other departmental heads in order to exchange information and / or assign or accept work.
• Liaise with staff members either for any purpose, as directed or as required for the purpose of completing tasks / action points / objectives.
• Liaising with HR and Admin with regards to business journals, stationery requests and other administrative matters.
• Assist other departments if required when time permits.
• Organize events as required by the business or Head of Department.
• Provide assistance to front desk operations to include but is not limited to answering phones, accepting packages and other delivers, greeting and acknowledging visitors and guest.
• Prepare flight itinerary and book travel arrangements for all Business / Personal trips /Conferences.
• Make arrangements for visits of Company’s international guests.
• Arrange courtesy cars and assist visitors / guests.
• Scheduling appointments.
• Make reservation for hotel and arrange for transport.
• Confirm on staff availability, attendance and agenda.
• Schedule appointments with international companies to be visited.
• Take notes in meeting as appropriate.
• Type the notes and prepare draft format.
• Forward to the chairperson / Head of Department for review.
• Make amendments, send for signature, and forward the notes to members as
  appropriate.
• Maintain a file / folder hard and electronic as deemed appropriate for each meeting /subject.
• Follow up on agreed action points (AP’s) with attendees and / or others as directed utilizing an agreed Work in progress (WIP) tracker.
• Purchasing, Management, Broker Commission, others as established from time to time.
• Preparing the monthly needs of diesel for the company and support the finance with cash flow and delivery note receipts.

• Handling customer contracts for nursing.
• Increasing Customers by 75 %.
• Preparing invoices and making financial reports for monthly income with net profit.
• Established system for payroll with monthly salaries.
• Handling employees and their schedules with customers.
• Preparing correspondence and letters if needed.
• Following up with employees about their contracts and checking suitable
  environment for both customer and employees.
• Preparing visas requests and following up with Mandoup for ensuring procedures goes flexible.
• Following up with drivers to make sure they follow exact schedule for pick up
  and drop down for employees.
• Coordinating with drivers and customers about agreed time of drop for each
  employee.
• Making final interviews before hiring with employees overseas.
• Making travel booking for employees annually.
• Monitor office supplies and negotiate terms with suppliers to ensure most effective orders.
• Attend meetings and keep minutes.
• Analyzing customer shopping data to optimize sales efforts and better identify potential customers.
• Preparing Contracts for Customers.
• Answering client questions regarding their contract and offering service.
• Working with staff members from other departments such as marketing, research/design and financing to Finalize customer contracts and payments.

• Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability
• Maintained office supplies inventory by checking stock and ordering new supplies as needed
• Promoted team productivity by keeping supplies organized and well-stocked
• Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls
• Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum
• Worked with senior management to initiate new projects and assist in various processes
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
• Updated executives on changing business needs by thoroughly documenting internal and client meetings
• Allocated executive tasks and managed complex calendars and administrative functions
• Used QuickBooks to produce monthly invoices, reports and other deliverables
• Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services
• Managed external contacts for CEO and kept track of periodic communication needed for priority contacts

• Defined and tracked campaign effectiveness and adjusted strategies accordingly
• Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials
• Developed and implemented favorable pricing structures balancing firm objectives against customer targets
• Coordinated innovative strategies to accomplish objectives and boost long-term profitability
• Consulted with product development teams to enhance products based on customer data
• Directed product development using in-depth knowledge of vendor landscape and industry insight
• Compiled product, market and customer data to forecast accurate sales and profit projections
• Helped incorporate product changes to drive customer engagement and firm profits
• Developed innovative and targeted collateral to support overall branding objectives