Summary
Overview
Work history
Education
Skills
Certification
Languages
References
Project – The Blue development project (commercial property) Kuwait
Project – QFM Quality facility management (residential properties)
Project – Implement Market Maker Application (Direct Trading solution with Boursa Kuwait)
Project – Pre opening of Jumeirah Messilah Beach Hotel & Spa ( Kuwait)
Timeline
Generic
Mohammed Muzzaffer Ahmed Khan

Mohammed Muzzaffer Ahmed Khan

Salmiya,Kuwait

Summary

Experienced IT professional with extensive expertise in Windows operating systems, including Windows Servers and Microsoft Windows Server, as well as proficiency in Active Directory, Hyper-V, and VMware. Demonstrates strong capabilities in network infrastructure planning and design, VPN tunnel configuration, and data link management. Skilled in managing backup systems using Veritas Backup Exec, NetBackup, and Veeam. Adept at implementing SaaS solutions and managing various enterprise systems such as property management, facility management, trading systems, and human resource management. Committed to business development through effective contract management and process implementation while leveraging Agile methodology for project scheduling. Career goals include advancing technical reporting skills and enhancing database management expertise to drive organisational success.

Overview

25
25
years of professional experience
1
1
Certification

Work history

IT Head

Al Safat investment company & Subsidiaries
05.2018 - 07.2025
  • Supervise all IT activities within functional area.
  • Provide second level of support to users.
  • Setup and monitor SLA’s (Service level Agreement) for IT operations and Vendors.
  • Capacity planning & reporting.
  • Ensure systems and procedures are in place and that they adhere to Company Policy.
  • Ensure Access Control is in line with IT Security policy.
  • Manage all local processes for I.T hardware event management, enhancements, patch deployment and application fixes.
  • Monitor performance of IT team, and prepare development plan for System Administrator and I.T. Specialists.
  • Meet with all departments heads and understand their operational requirements and implement them accordingly.
  • Communicate new or amended procedures with relevant departments, and colleagues in timely manner, ensuring they have been understood and followed.
  • Responsible for Asset management & inventory.
  • Responsible for managing help desk and ensuring that all incidents are logged and managed.
  • Assist management to understand technical requirements and identify suitable products and work with vendors to successfully implement.
  • Manage, monitor, and implement all Change requests.
  • When required creates user accounts.
  • Allocates necessary access to user accounts.
  • Ensures that all requests to IT Department logged in defined manner.
  • Prepare department’s yearly budget and justify all OPEX and CAPEX allocation.
  • Involve in Internal and External IT Audit process.
  • Enhanced system efficiency with software updates and hardware upgrades.
  • Fostered innovation in team with regular brainstorming sessions.
  • Established strong relationships with vendors for cost-effective procurement of hardware and software solutions.
  • Managed the migration process for seamless transition to cloud-based services.
  • Implemented robust security protocols to protect sensitive data.
  • Minimised disruptions by strategically planning and communicating scheduled down-time and management of upgrades and patching.

I.T. Manager

Jumeirah Messilah Beach Hotel & Spa
04.2016 - 04.2018
  • Trained staff members in new technologies, enhancing overall technical proficiency.
  • Developed user-friendly interfaces for internal applications; enhanced usability.
  • Facilitated smooth communication between technical and non-technical departments, fostering mutual understanding of processes and requirements.
  • Monitored network performance regularly with proactive troubleshooting steps taken at signs of instability or potential failure points identified in advance, ensuring uninterrupted service provision throughout organisation's operation hours.
  • Spearheaded migration of data to cloud-based systems for improved accessibility and backup security.
  • Coordinated team efforts for successful project completion within deadlines.
  • Developed strategic plans, leading to improved IT infrastructure.
  • Conducted regular system audits to identify potential security risks promptly.

Asst. I.T. Manager

Jumeirah Messilah Beach Hotel & Spa
03.2014 - 03.2016

System Administrator

Jumeirah Messilah Beach Hotel & Spa
09.2012 - 02.2014

System Administrator

Jumeirah Living WTCR
07.2010 - 08.2012

I.T. support specialist

Jumeirah Living DIFC
03.2008 - 06.2010

computer support engineer

Blue Chip India Pvt. LTD.
02.2000 - 01.2008

computer support engineer

sun net systems
04.2001 - 12.2004

Education

Bachelor of Commerce (B.COM) -

Osmania University
Hyderabad

Skills

  • Windows Servers 2003,2008,2008R2,2012,2019,2022
  • Windows 7
  • Windows 8
  • Windows 10
  • Windows 11
  • Active Directory
  • Hyper-V
  • VMware
  • Office 365
  • Local Area Networks
  • Wide Area Networks
  • Network infrastructure planning and design
  • Data link
  • VPN tunnel
  • Routing
  • Switches
  • Hosting Servers WHM
  • Cpanel
  • Managing SaaS Applications
  • Microsoft Dynamic 365
  • Microsoft GP
  • MDF management
  • IDF management
  • Backup infrastructure
  • DR Site
  • WordPress Platform Development
  • Backup System
  • Veritas Backup Exec
  • NetBackup
  • Veeam
  • Cisco
  • AVAYA
  • Xontel
  • Huawei
  • Property management system
  • Facility management system
  • Managing Trading system
  • Managing Portfolio management system
  • Managing Human Resource management system
  • Managing Finance applications
  • Contract management
  • Process implementation
  • Technical reporting
  • Project scheduling
  • Database management
  • Staff management
  • Performance improvement
  • IT Proficiency
  • Key performance indicators
  • Customer Service
  • Team Leadership
  • Employee management
  • Inventory control
  • Contract negotiation
  • Contract administration
  • Departmental budget planning
  • Vendor management
  • Strategies and goals
  • Compliance understanding

Certification

  • MCSE 2012 Servers
  • CCNA Training
  • Palo Alto Training
  • Diploma in Computer Hardware
  • Diploma in Networking
  • Diploma in Desktop Publishing

Languages

English
Fluent
Hindi
Fluent
Urdu
Native
Telugu
Fluent
Arabic
Elementary

References

References available upon request.

Project – The Blue development project (commercial property) Kuwait

Role: IT Manager/consultant

Description:

Implemented complete IT infrastructure, CCTV, access control, backup power supply for all MDF and IDF’s, Wifi, TV satellite system.

Network Infrastructure: Plan, designed and implement redundant network infrastructure for the project.

ISP Services: implemented Internet, E1( ISDN) and data link over fibre

Server: Install the Windows server with applications, add server in Domain apply IT Base line policy.

IP telephony: implemented the Voice on IP, create extinction And hunt line and groups

Backup :- installed Backup server and schedule Backup task as per IT policy

Implementation : Implemented the process and day to day task of IT operations and duties of I.T Specialist

Maintenance: check the network, check the server and logs and maintain the storage capacity and check the daily back up, Update anti-virus definition on daily bass in server check the network printers and clients.

Project – QFM Quality facility management (residential properties)

Role: IT Manager/consultant

Description:

Implemented complete IT infrastructure, CCTV, access control, backup power supply for all MDF and IDF’s, Wifi, TV satellite system. For QFM head office and all residential properties.

Network Infrastructure: Plan, designed and implement redundant network infrastructure for the project.

ISP Services: implemented Internet, E1( ISDN) and data link over fibre

Server: Install the Windows server with applications, add server in Domain apply IT Base line policy.

IP telephony: implemented the Voice on IP, create extinction and hunt line and groups

Backup:- installed Backup server and schedule Backup task as per IT policy

Implementation: Implemented the process and day to day task of IT operations and duties of I.T Specialist

Maintenance: check the network, check the server and logs and maintain the storage capacity and check the daily back up, Update anti-virus definition on daily bass in server check the network printers and clients.

Project – Implement Market Maker Application (Direct Trading solution with Boursa Kuwait)

implement Market Maker Application, IT Manager/Consultant, Implemented market maker system for Al Safat investment company to essentially act as wholesalers by buying and selling securities directly from Boursa Kuwait. The Blue Development Project, IT Manager/Consultant, Implemented complete IT infrastructure, CCTV, access control, backup power supply for all MDF and IDF’s, Wifi, TV satellite system. QFM Quality Facility Management, IT Manager/Consultant, Implemented complete IT infrastructure, CCTV, access control, backup power supply for all MDF and IDF’s, Wifi, TV satellite system. Pre Opening of Jumeirah Messilah Beach Hotel & Spa, IT Manager, Built all servers for various application, coordinate with vendors for installation of application, interface and end users training. DIFC and WTCR (Jumeirah Living), System Administrator, Support to users maintaining the IT security policy and support on enterprises. Task Force for Pre-opening of Maidan Hotel, I.T. Support Specialist, Assist Dir. Of IT to successfully implement all IT systems.

Project – Pre opening of Jumeirah Messilah Beach Hotel & Spa ( Kuwait)

Role: IT Manager.

Description:

· Built all servers for various application,

· Coordinate with vendors for installation of application, Interface and end users Training

· Inspect and take handover of all IT related areas such as Network, IP TV. WIFI

Server: Install the Windows server with applications, add server in Domain apply IT Base line policy.

CUCM: Maintain the Voice on IP, create extinction And hunt line and groups

Backup :- installed Backup server and schedule Backup task as per IT policy

Implementation : Implemented the process and day to day task of IT operations and duties of I.T Specialist

Maintenance: check the network, check the server and logs and maintain the storage capacity and check the daily back up, Update anti-virus definition on daily bass in server check the network printers and clients.

Project – DIFC and WTCR ( Jumeirah Living)

Role: System administrator

Description: Support to users maintaining the IT security policy and Support on enterprises

Task: make IT check list make users and groups, give policy to the groups and add users in the groups install proxy for internet and share internet with clients, install and share printers.

Clients: install Windows XP and applications , Add clients in to the Domain network and share drives and check all the policy is working

PBX: Maintain the Voice on IP create extinction and give permeation on the extinction for out going call

Maintenance: check the network, check the server and logs and maintain the storage capacity and check the daily back up, Update anti virus definition on daily bass in server check the network printers and clients.

Project – Task force for Pre-opening of Maidan Hotel.

Task: setup all Admin area Office install all the application related each department, test and deploy system in office,

Snagging of all the IT related equipment in Guest rooms and Admin area.

Role: I.T. support specialist

Description: Assist Dir. Of IT to successfully implement all IT systems. (Task force )

Timeline

IT Head

Al Safat investment company & Subsidiaries
05.2018 - 07.2025

I.T. Manager

Jumeirah Messilah Beach Hotel & Spa
04.2016 - 04.2018

Asst. I.T. Manager

Jumeirah Messilah Beach Hotel & Spa
03.2014 - 03.2016

System Administrator

Jumeirah Messilah Beach Hotel & Spa
09.2012 - 02.2014

System Administrator

Jumeirah Living WTCR
07.2010 - 08.2012

I.T. support specialist

Jumeirah Living DIFC
03.2008 - 06.2010

computer support engineer

sun net systems
04.2001 - 12.2004

computer support engineer

Blue Chip India Pvt. LTD.
02.2000 - 01.2008

Bachelor of Commerce (B.COM) -

Osmania University
Mohammed Muzzaffer Ahmed Khan